Jobs in the United States

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Added 3 mins ago
Communications Manager II – Social Media Communications
Bank of America, National Association
United States
Lead strategy and execution for BofA brand handles and MTM LI which includes partnering with MTM/Comms/Media execs to understand business objectives, develop authentic executive voices,…
Added 6 mins ago
Business Consulting- Order to Cash (O2C) - Manager - Open Location
EY
Annapolis, MD · Baltimore, MD
Lead client-facing Order to Cash transformation engagements and define clear project objectives, deliverables, and outcomes.
Added 6 mins ago
Senior Consultant / Manager – Process Safety Management (PSM)
dss+
Baltimore, MD
Lead and support multidisciplinary project teams, ensuring high-quality delivery and measurable client outcomes.
Added 6 mins ago
Advanced Demand Analytics Lead
JANSSEN SUPPLY GROUP, LLC. Legal Entity
Titusville, NJ
Lead the investigation of complex data, system, and reporting issues; identify root causes, coordinate cross-functional resolution, and implement sustainable controls.
Added 9 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
Lead improvement projects and present results
Added 9 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
Lead improvement projects and present results
Added 9 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
Lead improvement projects and present results
Added 9 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
Lead improvement projects and present results
Added 11 mins ago
CC
Manager, Business Partnership & Delivery
Carrier Corporation
Remote, United States
- $96,000 to $192,000 USD / year
Lead and coordinate complex programs, initiatives, and cross-functional efforts.
Added 15 mins ago
Analyst I or II, Billing (Systems)
Southern Company
Atlanta, GA
Creates project plans with controls, milestones and checkpoints for system implementation projects.
Added 15 mins ago
SC
Manager of Information Technology
Saginaw County Community Mental Health Authority
Saginaw, MI
- $95,084.11 to $126,026.27 USD / year
This position will either supervise, oversee or lead the following teams: BI Application Development Team, BI Clinical Applications Team, BI Data Warehouse Team, BI Information Systems…
Added 18 mins ago
IG
NetSuite Architect / Engineer
Insight Global
Atlanta, GA
- From $80 USD / hour
5+ years in senior / lead role OR 2+ years in solution architect role
Added 20 mins ago
Business Consulting- Order to Cash (O2C) - Manager - Open Location
EY
Baton Rouge, LA · New Orleans, LA
Lead client-facing Order to Cash transformation engagements and define clear project objectives, deliverables, and outcomes.
Added 21 mins ago
Senior Instrumentation Engineer
Worley
Monrovia, CA · Long Beach, CA · Monrovia · Long Beach
Perform instrumentation and controls engineering and design deliverables as part of a multidisciplinary project team.
Added 28 mins ago
UO
Lab Support Coordinator
USOS OneSource Services US, LLC
AZ
- $50,000 to $60,000 USD / year
…laboratory environment. The Lab Support Coordinator will typically lead the coordination of services for a designated building or…
Added 29 mins ago
Manager, RIA Operations
APEX Fintech Services LLC
Dallas, TX
The Manager, RIA Operations & Client Service will establish and lead a newly formed team responsible for delivering customer service and operational support for Apex’s in-house Registered…
Added 30 mins ago
AVP, Supplier Risk & Analytics Program Manager
Synchrony Bank
Stamford Engagement Hub, CT · Chicago Engagement Hub, IL · Phoenix Engagement Hub, AZ · Draper Engagement Hub, UT · Charlotte Engagement Hub, NC
Lead components of supplier due diligence and ongoing monitoring maturation efforts with a focus on simplification, disciplined execution, and regulatory compliance.
Added 30 mins ago
AVP, Source to Pay - Project Manager
Synchrony Bank
Stamford Engagement Hub, CT · Orlando Engagement Hub, FL · Chicago Engagement Hub, IL · NYC Bryant Park Engagement Hub, NY · Cincinnati West Chester Engagement Hub, OH · Draper Engagement Hub, UT · Charlotte Engagement Hub, NC · Atlanta Engagement Hub, GA
The Project Manager leads process improvement initiatives from concept through early implementation. This role collaborates with Business Owners to shape the initiative’s direction -…
Added 32 mins ago
Lead Maintenance Mechanic
Chenega Corporation
Fort Hood, TX
The HVAC Maintenance Mechanic, Lead maintains, repairs refrigeration, air conditioning, and water cooling equipment, boilers, HVAC and associated physical plant equipment. Will inspect,…
Added 33 mins ago
VP, Regulatory Affairs Strategy
4D Molecular Therapeutics
Emeryville, CA
…and provide unprecedented benefits to patients. The Company’s lead product candidate 4D-150 is designed to be a backbone therapy forming the foundation of treatment of blinding retinal…
Added 33 mins ago
Associate Director, Power Systems Engineering
Scout Clean Energy
Boulder, CO
As Scout's Associate Director, Power Systems Engineering, you will lead the company's Power Systems Engineering function and serve as Scout's senior technical authority for electrical…
Added 34 mins ago
Sr. Director, Customer Success (Technology Vertical)
First Advantage Background Services
United States
Ensure successful onboarding and time-to-value with robust project governance for complex, multi-stakeholder programs.
Added 35 mins ago
Lead Technical Program Manager (Director level, individual contributor)
Company 19 - John Hancock Life Insurance Company (U.S.A.)
Boston, MA
The Lead (Director level) Technical Program Manager (TPM) will be the lead point of contact on assigned initiatives that require delivery of end-to-end technology solutions. The TPM will…
Added 38 mins ago
Senior Manager, Enterprise Network and Telecommunications
Vail Resorts
NH
Lead, coach and develop employees across the enterprise network and telecommunications teams.
Added 38 mins ago
Principal Engineer, System Planning (Hybrid Schedule)
Eversource Energy
Manchester, NH
Direct, as team or project leader, the more sensitive, highly complex engineering assessments and modelling which may be multi-discipline in nature and require the use of…

Kforce

Tech Lead Architect Service Cloud

Needham Heights, MA, United States

$87 to $95 USD / hour

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Job details

Pay: $87 to $95 USD / hour
Experience: 10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations
Posting language: English
Posted: Nov 2, 2026

Original job description

Kforce has a client in need of a Tech Lead Architect Service Cloud in Needham Heights, MA.

Responsibilities:

Serve as the technical lead and architect for enterprise Salesforce Service Cloud, providing hands-on development and architectural direction
Design and enhance case management, Omni-Channel routing, entitlements, milestones, escalations, Knowledge, and Service Console capabilities
Lead digital customer engagement solutions including email-to-case, web and in-app messaging, and Experience Cloud self-service
Architect integrations between Salesforce and contact center, telephony, ticketing, warranty, commerce, order management, and other enterprise platforms
Design scalable Salesforce solutions for high-volume environments, including data models, sharing, security, and integration patterns
Lead multi-country and multi-region Service Cloud implementations, including localization, routing, queues, and regional support processes
Establish development and architecture standards while determining appropriate use of native Salesforce functionality versus custom solutions
Oversee technical delivery from Salesforce partners, systems integrators, and contractors while transitioning platform ownership to internal engineering teams
Build and mentor Salesforce engineering talent through code reviews, technical design guidance, and hands-on collaboration
Establish standards for CI/CD, automated testing, release management, monitoring, logging, incident response, and root-cause analysis
Drive responsible use of AI-assisted engineering tools across development, testing, debugging, and technical support
Implement strong security practices for customer data, access controls, integrations, and AI-enabled functionality
Partner with product, operations, and engineering teams to prioritize platform enhancements while maintaining performance, scalability, and reliability
10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations
Senior or lead-level experience with Salesforce Service Cloud, Apex, Lightning Web Components, and Flow
Deep knowledge of case management, Omni-Channel, entitlements and milestones, email-to-case, Knowledge, and Service Console
Experience architecting enterprise Salesforce solutions across multiple business units, countries, or regions
Strong integration experience using REST APIs, Platform Events, Change Data Capture, Queueable Apex, Batch Apex, and scheduled processing
Experience with enterprise middleware such as Oracle Integration Cloud or comparable integration platforms
Strong understanding of Salesforce governor limits, bulkification, scalable data models, sharing architecture, and platform security
Experience integrating Service Cloud with contact center, CCaaS, telephony, commerce, or related enterprise platforms
Experience leading Salesforce partners, systems integrators, or contractor teams and providing technical architecture governance
Strong experience with CI/CD, production monitoring, incident management, release governance, and automated testing
Hands-on experience using AI development tools such as GitHub Copilot, Claude, Cursor, or Agentforce for Developers
Experience mentoring and developing Salesforce engineers in a technical leadership capacity
Experience with Experience Cloud, digital messaging, multilingual environments, Copado, or multi-region Salesforce implementations is preferred
Strong communication skills with the ability to work effectively across technical and business teams

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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More about this job

Skills

Salesforce
Case management
Data models
Architecture regulations
CI/CD
Test automation
Incident response
Root cause analysis
Debugging
Technical support
API development
Oracle
GitHub
Coaching
Leadership
Communication skills

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