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Added just now
Manager, Modern Workplace Engineering
Davis Wright Tremaine LLP
Remote, United States
…implementation, virtual desktop services, device lifecycle management, mobile device management, endpoint compliance, monitoring, reporting, and advanced technical escalation…
Added just now
Director, Software Engineering (Digital Engagement)
Aqua Finance, Inc.
Remote, United States
Partner with Product Management and business leaders to strengthen intake, prioritization, and planning practices, ensuring commitments are realistic, tradeoffs are explicit, and progress,…
Added just now
Director, Software Engineering (Credit & Funding)
Aqua Finance, Inc.
Remote, United States
Partner with Product Management and business leaders to strengthen intake, prioritization, and planning practices, ensuring commitments are realistic, tradeoffs are explicit, and progress,…
Added just now
Shop Foreman - Process Solutions
TDIndustries
Dallas, TX
Conducts regular performance management discussions, provides constructive feedback, and supports partner growth through training and development opportunities.
Added just now
Director, Software Engineering (Account Servicing & Finance)
Aqua Finance, Inc.
Remote, United States
Partner with Product Management and business leaders to strengthen intake, prioritization, and planning practices, ensuring commitments are realistic, tradeoffs are explicit, and progress,…
Added 1 min ago
A
General Manager - Valley Fair
ALO
Santa Clara, CA
- $110,000 to $140,000 USD / year
Fosters an environment of growth, accountability and inclusivity through development, performance management, training and consistent coaching
Added 1 min ago
LD
Regional Director of Sales
Lodging Dynamics
United States
- $140,000 to $150,000 USD / year
…revenue performance. The RDOS works closely with the Revenue Management, Marketing, and Operations teams to develop and implement innovative strategies that maximize market share,…
Added 1 min ago
Operations Manager (Highways & Toll Roads)
CINTRA US SERVICES LLC
Austin, TX
Drive the development, review, and continuous improvement of operational procedures, maintenance plans, emergency plans, and asset management documentation.
Added 1 min ago
Senior Director- Global Development Scientist
AstraZeneca Pharmaceuticals LP Company
Boston International Place, MA
…responsibility for the value chain from discovery through to late-stage development, enabling rapid acceleration of promising early-stage assets and life-cycle management…
Added 1 min ago
AP
Director, Commercial REMS Operations - Pharmaceutical
Alexion Pharmaceuticals Inc Company
Boston, MA · New Haven, CT
- $215,693 to $260,000 USD / year
…This is a highly visible role where you will help drive the development, implementation, and ongoing management of REMS initiatives across US Commercial, ensuring alignment, operational…
Added 1 min ago
AP
Senior Automation Scientist/Engineer - Biologics Engineering
AstraZeneca Pharmaceuticals LP Company
Gaithersburg, MD
- $124,000 to $171,000 USD / year
Working in a matrix organization, you will partner closely with scientists to understand assay goals, advise on the most effective automation approaches, and translate scientific…
Added 1 min ago
MH
Assistant Program Manager For DMH FSP Recovery And Mental Health Services
Mental Health America of Los Angeles
Lancaster, CA
- $36 to $44 USD / hour
Provide direct management to Full Service Partnership (FSP) program teams, ensuring that excellent care and services are provided to members/clients and ensuring compliance with Los Angeles…
Added 1 min ago
Human Resource Manager
GL Ankeny Ford, LLC
Ankeny, IA
Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
Added 1 min ago
O
Parent Support Supervisor
Odyssey
Remote, United States
- $60,000 to $70,000 USD / year
We partner with state agencies to design, launch, and operate ESA and school choice programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family…
Added 1 min ago
Associate Director OBGYN Clinic
Banner Health Corporate
United States
…readiness (ADHS and Joint Commission). You will also manage staff development, drive process improvement initiatives, and serve as a key liaison across HR, Finance, IT, and Quality teams to…
Added 1 min ago
Relationship Banker II (Manassas Digges)
TD Bank, N.A.
Manassas, VA
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 min ago
Relationship Banker II - Bellmawr, NJ (40 hours)
TD Bank, N.A.
Bellmawr, NJ
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 min ago
Assistant Store Manager- Bellmawr, NJ (40 hours)
TD Bank, N.A.
Bellmawr, NJ
Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads,…
Added 1 min ago
Engineering Recruiter (Temporary)
Enchanted Rock Management LLC
Houston, TX
…customers up and running quickly, while supporting long-term grid development. ERock’s proprietary natural gas generators help critical facilities address grid constraints, interconnection…
Added 1 min ago
Small Business Banker II - Wilmington, DE
TD Bank, N.A.
Wilmington, DE
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 min ago
Information Security Specialist - PCI DSS Compliance
The Toronto-Dominion Bank (Canada)
Mount Laurel, NJ
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 min ago
Assistant Store Manager - New Ipswich, NH
TD Bank, N.A.
New Ipswich, NH
Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads,…
Added 2 mins ago
A
Senior EHS Manager
AbbVie
Durham, NC
- $124,500 to $236,500 USD / year
In this role, you will manage the development, implementation/maintenance, global oversight, and governance of environmental, health and safety (EHS) programs within the scope of…
Added 2 mins ago
Senior Presales Technical Architect - Compute : Cloud Solution Provider
HPE
San Jose, CA
Contributes to industry development for one or more domains through conferences (content support/presentations, demos, booth support) and industry events, while also monitoring social media.
Added 2 mins ago
JC
Child Support Specialist - Intake
Jefferson County
United States
- $26 to $28 USD / hour
Provides resources and collaborates with partner agencies. Makes referrals to various community outreach programs including workforce development for employment and education options,…

Kforce

Tech Lead Architect Service Cloud

Needham Heights, MA, United States

$87 to $95 USD / hour

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Job details

Pay: $87 to $95 USD / hour
Experience: 10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations
Posting language: English
Posted: Nov 2, 2026

Original job description

Kforce has a client in need of a Tech Lead Architect Service Cloud in Needham Heights, MA.

Responsibilities:

Serve as the technical lead and architect for enterprise Salesforce Service Cloud, providing hands-on development and architectural direction
Design and enhance case management, Omni-Channel routing, entitlements, milestones, escalations, Knowledge, and Service Console capabilities
Lead digital customer engagement solutions including email-to-case, web and in-app messaging, and Experience Cloud self-service
Architect integrations between Salesforce and contact center, telephony, ticketing, warranty, commerce, order management, and other enterprise platforms
Design scalable Salesforce solutions for high-volume environments, including data models, sharing, security, and integration patterns
Lead multi-country and multi-region Service Cloud implementations, including localization, routing, queues, and regional support processes
Establish development and architecture standards while determining appropriate use of native Salesforce functionality versus custom solutions
Oversee technical delivery from Salesforce partners, systems integrators, and contractors while transitioning platform ownership to internal engineering teams
Build and mentor Salesforce engineering talent through code reviews, technical design guidance, and hands-on collaboration
Establish standards for CI/CD, automated testing, release management, monitoring, logging, incident response, and root-cause analysis
Drive responsible use of AI-assisted engineering tools across development, testing, debugging, and technical support
Implement strong security practices for customer data, access controls, integrations, and AI-enabled functionality
Partner with product, operations, and engineering teams to prioritize platform enhancements while maintaining performance, scalability, and reliability
10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations
Senior or lead-level experience with Salesforce Service Cloud, Apex, Lightning Web Components, and Flow
Deep knowledge of case management, Omni-Channel, entitlements and milestones, email-to-case, Knowledge, and Service Console
Experience architecting enterprise Salesforce solutions across multiple business units, countries, or regions
Strong integration experience using REST APIs, Platform Events, Change Data Capture, Queueable Apex, Batch Apex, and scheduled processing
Experience with enterprise middleware such as Oracle Integration Cloud or comparable integration platforms
Strong understanding of Salesforce governor limits, bulkification, scalable data models, sharing architecture, and platform security
Experience integrating Service Cloud with contact center, CCaaS, telephony, commerce, or related enterprise platforms
Experience leading Salesforce partners, systems integrators, or contractor teams and providing technical architecture governance
Strong experience with CI/CD, production monitoring, incident management, release governance, and automated testing
Hands-on experience using AI development tools such as GitHub Copilot, Claude, Cursor, or Agentforce for Developers
Experience mentoring and developing Salesforce engineers in a technical leadership capacity
Experience with Experience Cloud, digital messaging, multilingual environments, Copado, or multi-region Salesforce implementations is preferred
Strong communication skills with the ability to work effectively across technical and business teams

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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More about this job

Skills

Salesforce
Case management
Data models
Architecture regulations
CI/CD
Test automation
Incident response
Root cause analysis
Debugging
Technical support
API development
Oracle
GitHub
Coaching
Leadership
Communication skills

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