ServiceNow Configuration Analyst

Kforce has a client in Minneapolis, MN that is seeking a ServiceNow Configuration Analyst.

Summary:

The HR Product team is hiring a ServiceNow Configuration Analyst. This person will join an Agile team responsible for configuring and maintaining ServiceNow modules such as Knowledge Management, Case Management (Employee Relations), and Virtual Agent/Chat. This role focuses on system configuration, maintenance, and enhancements to ensure optimal functionality and user experience for HR processes.

Responsibilities:

• Configuring and update ServiceNow HRSD modules using out-of-the-box functionality, modify forms, fields, lists, and workflows to meet evolving HR requirements and maintain and update virtual assistant topics and categories for HR services
• Managing templates and publishing workflows as well as supporting HR case lifecycle processes
• Ensuring configurations adhere to organizational standards and security protocols and document configuration changes and maintain conversion control
• Partnering with HR stakeholders to understand requirements and implement solutions and provide Tier 2 support for ServiceNow HRSD-related issues
• Bachelor's degree in Information Systems or Computer Engineering, or equivalent work experience
• 2-4 years of experience in ServiceNow configuration or administration
• Familiarity with HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent)

Preferred:

• ServiceNow Certified System Administrator (CSA) or equivalent certification
• Experience with HRSD-specific configurations and employee relations case management

Strong attention to detail and ability to follow structured processes

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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