Senior Product Manager - Loyalty Program

Kforce's large retail client is looking for a Senior Product Manager 4 days a week in downtown San Francisco.

Summary:

A Loyalty Product Manager is a specialized role that focuses on the development, management, and optimization of a company's customer loyalty programs. This role combines the core principles of product management with a deep understanding of customer relationship management (CRM), data analysis, and marketing.

Key Responsibilities:

• Strategy & Roadmap: Define the vision and strategy for the loyalty program and create a detailed product roadmap
• Program Design & Management: Design, develop, and launch new loyalty programs or enhance existing ones, including rewards systems, points, and incentives
• Data-Driven Optimization: Continuously monitor and analyze program performance against key metrics (e.g., customer retention rate, engagement, lifetime value) and make data-driven adjustments
• Prepares requirements, specifications, business process and recommendations
• Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures
• Resolves a wide range of issues in innovative and practical ways
• 5 years of product management in a retail technology organization
• Strong knowledge of product management best practices, functional design and application delivery methodology
• Understands basic project management methodology
• Customer focused with high quality standards
• Demonstrates strong interpersonal, business communication and writing skills
• Proficiency with tools like SQL, Tableau, or other analytics software to analyze vast datasets, including customer purchase history, engagement metrics, and channel-specific behavior (e.g., in-app vs. web purchases)
• Experience in ecommerce domain, supporting customer loyalty programs

Strong understanding of modern retail technology stack, including:

• Point-of-Sale (POS) Systems: Knowledge of how loyalty programs integrate with and function at the point of sale, both in-store and online
• eCommerce Platforms: Experience with major eCommerce platforms (e.g., Shopify, Salesforce Commerce Cloud, Magento) and how loyalty features are built and maintained within them
• Inventory and Order Management Systems (OMS): Understanding how customer rewards and loyalty tiers are affected by inventory levels and order fulfillment
• In-Store Technology: Familiarity with mobile apps, digital kiosks, and other technologies that enhance the in-store customer journey and loyalty experience
• CRM & Loyalty Platforms: Expertise in Customer Relationship Management (CRM) software is a must; Familiar with how to use these platforms to segment customers, track their behavior, and manage loyalty programs
• Financial Modeling: Experience creating financial projections, assessing potential ROI, and managing budgets
• API Integrations: Good understanding of how APIs connect different retail systems (e.g., POS, eCommerce, loyalty engine) to ensure a seamless, omnichannel customer experience

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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