SAP SD Order Management Specialist

Kforce has a client that is seeking an SAP SD Order Management Specialist in Armonk, NY.

Key Responsibilities:

• Provide L2/L3 functional support for SAP SD Order Management incidents and service requests through Jira Service Management (JSM), ensuring timely resolution within defined SLAs
• Configure and maintain SAP SD order management functionalities, including sales document types, item categories, schedule line categories, copy controls, availability checks (ATP), credit management, and output determination
• Work closely with business stakeholders to understand requirements, conduct fit-gap analysis, and translate business needs into functional specifications and SAP solutions
• Perform detailed root-cause analysis of recurring production issues and implement sustainable corrective and preventive solutions
• Support SAP SD enhancements throughout the solution lifecycle, including functional design, configuration, testing, deployment, and post-production hypercare
• Develop and execute unit, System Integration Testing (SIT), and regression test scenarios, and provide functional support during User Acceptance Testing (UAT)
• Serve as the SAP SD Order Management functional lead for assigned projects, contributing to solution design, build, cutover planning, and hypercare activities
• Collaborate with cross-functional teams across SAP Pricing, Materials Management (MM), Logistics Execution (LE), Finance (FI-AR), and EDI/IDoc to resolve integration-related issues
• Troubleshoot order processing failures using SAP transactions, tables, application logs, and relevant technical debugging information
• Maintain functional documentation, Standard Operating Procedures (SOPs), configuration documents, and user guides
• Ensure adherence to ITIL-based incident, problem, and change management processes, as well as applicable SOX controls and audit requirements
• Bachelor's degree in Information Systems, Computer Science, Business Administration, Supply Chain Management, or a related discipline
• 10+ years of hands-on experience in SAP SD functional consulting, support, and configuration, with a strong focus on Order Management
• In-depth understanding of end-to-end Order to Cash (OTC) processes, including sales order entry, order processing, delivery management, and billing
• Strong hands-on configuration experience with: Sales document types and item categories; Schedule line categories and determination; Copy control and document flow; Availability to Promise (ATP) and credit checks; Output determination and order processing controls
• Experience supporting EDI/IDoc-based order processing, including troubleshooting inbound and outbound interface failures
• Proven experience in preparing functional specifications, configuration documents, test scripts, and end-user documentation
• Hands-on experience with ITIL-based incident, problem, and change management processes
• Experience working with Jira Service Management (JSM) or similar ITSM platforms
• Working knowledge of SAP SD integration with Pricing, MM, LE, and FI-AR
• Strong SAP troubleshooting and analytical skills, including familiarity with relevant transactions, tables, application logs, and error analysis
• Strong communication, stakeholder management, problem-solving, and cross-functional collaboration skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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