Quality Analyst

Kforce has a client that is seeking a Quality Analyst in Milwaukee, WI.

Duties:

• Monitors and evaluates the quality of work as measured against timeliness, accuracy, and productivity standards
• Document quality issues, performance measures and quality improvements for management review
• Quality Analyst will provide information to assist in training and giving feedback to employees
• Ensure proper application of and compliance with internal and regulatory standards, guidelines, and procedures
• Independently analyzes complex cases requiring high level analysis and expertise
• Work is moderately complex and may fall outside established procedures
• As a Quality Analyst, you will verify all processing of shareholder transactions, both financial and non-financial, for accuracy and completeness
• Analyze new account set-ups and maintenance

Additional Responsibilities can include:

• Review of shareholder correspondence for content, clarity, grammar and typographical errors and/or review of Contact Center transactions for caller verification
• Communicate any transaction or reference discrepancies to appropriate parties
• Resolve all quality control issues and maintain group work standards for volume and accuracy
• Participate in a culture of continuous improvement, risk-based thinking, and employee engagement driven by our ISO 9001 certification
• Undergraduate degree in Business or related field, or equivalent work experience required
• Good knowledge and understanding of products and services applicable to Mutual Funds
• Effective verbal and written communication skills

Preferred Skills/Experience:

• One to two years of experience in quality analysis and measurement activities or in Mutual Fund operations
• Good knowledge of the productivity and accuracy standards of Mutual Fund operations
• Proficient computer skills, especially Microsoft Office applications
• Ability to perform multiple tasks in a dynamic working environment with minimal supervision

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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