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Field Services Manager, Amazon Leo
Amazon Kuiper Commercial Services LLC - O41
Bellevue, WA
Leo is looking for a talented individual to join our Field Services team as Field Services Manager. This role is responsible for operating our professional installation and repair customer…
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Human Resources Partner (HRP), Amazon Leo
Amazon.com Services LLC
Everett, WA
…and execute people strategies that drive engagement, build manager capability, and strengthen the employee experience. A core focus of this role is leveraging listening mechanisms -…
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HR Partner, Amazon Leo (L5)
Amazon.com Services LLC
Kirkland, WA
…and execute people strategies that drive engagement, build manager capability, and strengthen the employee experience. A core focus of this role is leveraging listening mechanisms -…
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AS
Retail Lead Associate (Reduced-Time)
Amazon.com Services LLC - A57
Philadelphia, PA
- From $20.8 USD / hour
- Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
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Strategic Planning Manager, Amazon Advertising
Amazon.com Services LLC
Seattle, WA · New York, NY
…Advertising site strategy; capacity planning models and dashboards development, input forecasting and general project evaluation for Amazon Advertising network cost, quality, scale,…
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Sr. Operations Manager
Amazon.com Services LLC
Stockton, CA
The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area…
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Strategic Account Manager - Dallas/Fort Worth
(2605) Sanofi Vaccines US Inc.
Dallas, TX
Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.
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Full Time - Merchandising Service Associate - Day
Lowes
Kent, WA
- $18 to $19.45 USD / hour
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
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Clinical Staff Manager- Cancer Center-FT
Grady Memorial Hospital Corporation
United States
The Clinical Staff Manager (CSM), reporting to a multiple department Nursing Unit Director, is a direct supervisory leadership role that is a key member of the Nursing leadership team. The…
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Product Manager I
CargoSprint
Remote, United States
…developed cutting-edge digital solutions that streamline cargo operations, enhance efficiency, and improve the overall experience for everyone involved. Our workplace fosters innovation,…
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Ops & Logistics Technician, Level 3
Voyager Technologies, Inc.
Reno, NV
The Ops & Logistics Technician, Level 3 supports the Operations and Production Control Manager with material inventory management, receiving, and storage of aerospace components across the…
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Full Time - Merchandising Service Associate - Day
Lowes
Maple Shade, NJ
- $15.92 to $16.75 USD / hour
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
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Specialty ASM
Lowes
Chester, VA
The Specialty Assistant Store Manager collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and…
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Full Time - Merchandising Service Associate - Day
Lowes
Parkville, MD
- $15 to $16.2 USD / hour
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 1 min ago
HS
Environmental Services Assistant Manager
Healthcare Services Group, Inc.
ALEXANDRIA, VA
- From $15 USD / hour
Assist the EVS Manager in overseeing daily operations of the environmental services team to ensure high standards of cleanliness.
Added 1 min ago
Electrical Engineer IV
O2EPCM, Inc. dba O2 Engineering, Projects & Construction Management
Los Angeles, CA
fall within the responsibilities of facilities Maintenance & Operations (M&O). The scope of this role is
Added 1 min ago
Cybersecurity Policy Writer
CACI, INC.-FEDERAL
Springfield, VA · Washington, DC
Support the development and modernization of cybersecurity governance policies in alignment with DoD Zero Trust Strategy, Intelligence Community Directive (ICD) 503, and Intelligence…
Added 1 min ago
Information System Security Officer (ISSO)
CACI, INC.-FEDERAL
Annapolis Junction, MD
CACI is seeking an experienced Information Systems Security Officer (ISSO) to support cybersecurity operations, risk management, and compliance activities within a Department of Defense…
Added 1 min ago
MECM Engineer
CACI, INC.-FEDERAL
Chantilly, VA
…Engineer, specializing in Microsoft Endpoint Configuration Manager (MECM, formerly SCCM) to support the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. The…
Added 1 min ago
National Category & Strategic Accounts Manager
Driven Brands
Remote, United States
…growth, drive category expansion, and support long-term business development…
Added 1 min ago
Oil Change Assistant Manager - Shop#813 - 1525 S Yale Ave
Driven Brands
Tulsa, OK
In this role, you’ll support the Shop Manager with daily operations, team development, and fast, friendly customer experience. You’ll step in as Manager on Duty when needed, helping the…
Added 1 min ago
Life Cycle Logistics Management Analyst
CACI, INC.-FEDERAL
Fort Belvoir, VA
As an life cycle logistics management analyst supporting Project Manager Soldier Warrior within the Portfolio Acquisition Executive Maneuver Ground, you will directly contribute to the…
Added 1 min ago
Specialist II, EHS
CFS Brands LLC
Ellabell, GA
…build a strong safety culture that protects employees, supports operations, and reduces…
Added 1 min ago
Senior Product Manager, Service Enablement & Operations
Coca-Cola North America
Atlanta, GA
The Senior Product Manager, Service Enablement & Operations helps shape the future of how service work gets done across our operating unit.
Added 1 min ago
Concrete Crew Lead - Omaha, NE
CRH
Omaha, NE
Individuals are required to wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA, Company Policy and specific Job Site…

Kforce

Program Manager II

Mountain View, CA, United States

$51 to $61 USD / hour

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Job details

Pay: $51 to $61 USD / hour
Experience: 5-7+ years of experience in fintech with a focus on loan servicing and project/program management
Posting language: English
Posted: Nov 3, 2026

Original job description

A client with Kforce is seeking a Program Manager II to join their team in Mountain View, CA.

Duties Include:

Maintaining an established set of Key Performance Indicators (KPIs) related to customer satisfaction, efficiency, and compliance, ensuring third-party operations consistently meet and exceed performance targets
Presenting performance results, strategic roadmap updates, and operational risks providing clear, data-driven insights
Coordinating and collaborating cross-functionally with a number of different internal teams (including Product, Engineering, Compliance, and Finance) to deliver end-to-end implementation of new products, tools, features, and system enhancements, monitoring performance and resolving issues
Drive issue remediation: Manage edge cases and escalations across loan products and servicing platforms holistically; Solving case by case, leveling up the learnings, tracking trends, and recommending improvements to policies and procedures to prevent additional issues
Support Loan Servicing Workstreams including fraud claims, checks/wires research and application, servicing agent QA and monitoring, servicing agent training material development, tracking and monitoring bankruptcy/deceased/hardship processing, research and respond to credit reporting disputes, triage and resolve escalated complaint cases
Documenting Procedures: You will work closely with our team to improve process documentation of servicing and collections policies and procedures
Utilize servicing software and tools to track and document servicing activities, maintain accurate records and generate reports
Respond to audit requests and manage corresponding controls within the team's risk framework
Own servicing readiness for new product and feature launches, translating PRDs and design specs into SOPs, FAQs, agent talking points and training, and securing partner approvals before go-live
5-7+ years of experience in fintech with a focus on loan servicing and project/program management
Ability to navigate between the big picture and execution details simultaneously
Track record of taking extreme ownership in driving to decisions and outcomes
Experience with leading change across a large organization, including acting as a catalyst to accelerate outcomes
Outstanding empathy and understanding of the customer and their finances
Ability to work in a fast paced and quickly changing environment
Strong communication skills with the ability to simply lay out the conclusions and reasons for each decision
Analytical mindset, strong Excel skills necessary; SQL experience is nice to have

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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Skills

Customer service
Regulatory compliance
Research
Reporting
Documentation
Program management
Communication skills
Microsoft Excel
SQL

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