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Regional Property Manager
Birge & Held Group LLC
Remote, United States
- $100,000 to $110,000 USD / year
The Regional Property Manager at Birge & Held is accountable for all community operations within his/her assigned locations. He/she is responsible for the direct supervision of Property…
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F&B ASSISTANT SHIFT MANAGER
Zia Park Casino Hotel Racetrack
Hobbs, NM
…departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with…
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Marine System Technician
Safe Harbor
Harpswell, ME
- $20 to $30 USD / hour
…are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the…
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Sr. Sales Account Associate
MarketSource
United States
- $19 to $22 USD / hour
As a Senior Account Manager, you'll oversee a portfolio of customer accounts, partner with key stakeholders to identify growth opportunities, execute business initiatives, and deliver…
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Supervisor - Operations (2nd Shift LTL)
Wesco
Alsip, IL
…housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct…
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Sr Manager, Sr. Counsel
Omnicell
Chicago, IL · Pittsburgh, PA · Chicago · Pittsburgh
Experience working in a service provider organization or advising technology-enabled products and services across multiple customer environments.
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Front Office Manager
The Joule
Dallas, TX
The Front Office Manager is responsible for ensuring the operation of the Guest Services and Concierge in an attentive, friendly, efficient and courteous manner, providing all guests with…
Added 1 min ago
Entry Level Recruiter/Sales Trainee
Aerotek
Salida, CA
Perform various customer service related activities
Added 1 min ago
Assistant Project Manager II
Quanta Infrastructure Solutions Group, LLC
Spring, TX
Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality,…
Added 1 min ago
Baker
Tim Hortons
Mount Vernon, OH
Delivers consistent and outstanding Customer Service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product…
Added 1 min ago
LVN
Eisenhower Medical Center
United States
12. Performs patient callbacks with information about test results or for quality customer service.
Added 1 min ago
Morning Restaurant Supervisor
Omaha, NE
Strong customer service skills with the ability to handle challenging situations with patience and diplomacy.
Added 1 min ago
EC
Teller I 1/4 Time
Elevations Credit Union
Broomfield, CO · Westminster, CO
- $19.47 to $24.3 USD / hour
6 months experience successfully managing customer service interactions in a fast-paced environment
Added 1 min ago
Military & Family Life Counselor- Temporary Backfill
Magellan Federal, Inc.
United States
…and Youth Behavioral (CYB) counseling services to military service members and their families at military installations. These services may include non- medical counseling, training/health…
Added 1 min ago
Military & Family Life Counselor- Temporary Backfill
Magellan Federal, Inc.
United States
…and Youth Behavioral (CYB) counseling services to military service members and their families at military installations. These services may include non- medical counseling, training/health…
Added 1 min ago
Military & Family Life Counselor- Temporary Backfill
Magellan Federal, Inc.
United States
…and Youth Behavioral (CYB) counseling services to military service members and their families at military installations. These services may include non- medical counseling, training/health…
Added 1 min ago
Military & Family Life Counselor- Temporary Backfill
Magellan Federal, Inc.
United States
…and Youth Behavioral (CYB) counseling services to military service members and their families at military installations. These services may include non- medical counseling, training/health…
Added 1 min ago
Automotive F&I Manager
KGA-Aloha, LLC
Kailua-Kona, HI
As our F&I Manager, you provide exceptional service and appropriate financing and insurance options to our customers to finalize the purchase of a vehicle. Due to your strong work ethic,…
Added 1 min ago
Clinical Education Support Manager- Arizona College of Osteopathic Medicine
Midwestern University
Glendale, AZ
Enhancing customer service performance focus in student and preceptor interactions
Added 1 min ago
VI
Deputy Project Manager
Versar, Inc.
Remote, United States
- $90,000 to $92,000 USD / year
…planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management…
Added 1 min ago
VI
Service Order Manager
Versar, Inc.
Remote, United States
- $82,000 to $86,000 USD / year
Individual will possess knowledge and experience in assisting project managers to manage service order work in the performance of a United States Army Corps of Engineers (USACE) Recurring…
Added 2 mins ago
CNO Chief Nursing Officer Paducah KY
Vibra Travels
Benton, KY
Customer Satisfaction: Demonstrates an active commitment to providing excellent customer service. Strives to meet or exceed patient expectations/satisfaction in the performance of job…
Added 2 mins ago
Retail Golf Services Associate
Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore
Cherry Hill, NJ
Reporting to the Sales and Service Manager, a Club Services Associate will execute all Club Services, including re-gripping, re-shafting, loft and lie adjustments, and front-end operations…
Added 2 mins ago
C
Implementation Manager
Chimes
BALTIMORE, MD
- $72.92 to $108.09 USD / hour
A recognized project, program, agile, or service-management certification preferred.
Added 2 mins ago
Senior IT Project Manager – HCM Transformation - Portland, OR
Concentrix CVG Customer Management Group Inc.
Portland, OR
…leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services,…

Kforce

Program Manager II

Mountain View, CA, United States

$51 to $61 USD / hour

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Job details

Pay: $51 to $61 USD / hour
Experience: 5-7+ years of experience in fintech with a focus on loan servicing and project/program management
Posting language: English
Posted: Nov 3, 2026

Original job description

A client with Kforce is seeking a Program Manager II to join their team in Mountain View, CA.

Duties Include:

Maintaining an established set of Key Performance Indicators (KPIs) related to customer satisfaction, efficiency, and compliance, ensuring third-party operations consistently meet and exceed performance targets
Presenting performance results, strategic roadmap updates, and operational risks providing clear, data-driven insights
Coordinating and collaborating cross-functionally with a number of different internal teams (including Product, Engineering, Compliance, and Finance) to deliver end-to-end implementation of new products, tools, features, and system enhancements, monitoring performance and resolving issues
Drive issue remediation: Manage edge cases and escalations across loan products and servicing platforms holistically; Solving case by case, leveling up the learnings, tracking trends, and recommending improvements to policies and procedures to prevent additional issues
Support Loan Servicing Workstreams including fraud claims, checks/wires research and application, servicing agent QA and monitoring, servicing agent training material development, tracking and monitoring bankruptcy/deceased/hardship processing, research and respond to credit reporting disputes, triage and resolve escalated complaint cases
Documenting Procedures: You will work closely with our team to improve process documentation of servicing and collections policies and procedures
Utilize servicing software and tools to track and document servicing activities, maintain accurate records and generate reports
Respond to audit requests and manage corresponding controls within the team's risk framework
Own servicing readiness for new product and feature launches, translating PRDs and design specs into SOPs, FAQs, agent talking points and training, and securing partner approvals before go-live
5-7+ years of experience in fintech with a focus on loan servicing and project/program management
Ability to navigate between the big picture and execution details simultaneously
Track record of taking extreme ownership in driving to decisions and outcomes
Experience with leading change across a large organization, including acting as a catalyst to accelerate outcomes
Outstanding empathy and understanding of the customer and their finances
Ability to work in a fast paced and quickly changing environment
Strong communication skills with the ability to simply lay out the conclusions and reasons for each decision
Analytical mindset, strong Excel skills necessary; SQL experience is nice to have

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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More about this job

Skills

Customer service
Regulatory compliance
Research
Reporting
Documentation
Program management
Communication skills
Microsoft Excel
SQL

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