Process Improvement Manager

Kforce has a client that is seeking a Process Improvement Manager in Hoboken, NJ.

Summary:

We are looking for an experienced Process Improvement Manager to help standardize, document, and optimize business processes across a complex global organization. This role is ideal for someone who loves bringing structure to workflows, improving how teams operate, and creating clear documentation that makes processes easier and more efficient.

Duties Include:

• Create, maintain, and improve standard operating procedures (SOPs) and process documentation
• Review workflows and identify opportunities for standardization, automation, and continuous improvement
• Conduct process audits to ensure accuracy, consistency, and adherence to established standards
• Partner with subject matter experts to review and update documentation
• Gather and translate business needs into clear process and system requirements
• Support requirements for automation and AI-enabled workflow solutions
• Identify process gaps, inefficiencies, and opportunities to improve quality and scalability
• Collaborate with cross-functional and global teams to implement best practices
• Maintain organized documentation libraries and communicate key process changes
• Bachelor's degree or equivalent relevant experience
• Experience with process improvement, process management, operational excellence, or business process analysis
• Strong experience developing SOPs and process documentation
• Knowledge of Lean Six Sigma and Right First Time principles
• Strong analytical and problem-solving skills
• Experience analyzing and improving complex workflows, systems, or operational processes
• Strong project management and stakeholder management skills
• Excellent written and verbal communication skills

Nice to Have:

• Experience with ISO 9001:2015
• CAPM or Prosci certification
• Experience supporting large-scale documentation or audit initiatives
• Exposure to workflow automation or AI-enabled process improvement

Why This Role:

This is a great opportunity for someone who enjoys taking complex processes and making them simpler, clearer, and more effective. You'll have the chance to influence how teams work, establish best practices, and drive meaningful improvements across the organization.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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