Operations Technician

Kforce has a client that is seeking an Operations Technician in Mesa, AZ.

Essential Responsibilities:

• Operations Technician will ensure compliance with company policies and regulatory requirements
• Maintain accurate and detailed records of all account documentation
• Communicate effectively with advisors to resolve any discrepancies or issues
• Coordinate with the CC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment
• Maintain CCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date
• Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality
• As an Operations Technician, you will participate in planning, daily stand-ups, and backlog sessions
• Identifies areas of opportunity to improve our service offering
• Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI's
• Provide expert work order management through driving, following up and closure of assigned trouble tickets
• Performs other duties and/or special projects as assigned
• Bachelor's degree or Associate's degree in Information Technology, Computer Science or a closely related field preferred and/or two (2) years of experience in Operations, Remote Troubleshooting or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
• Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals
• Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python
• Experience in accurately and reliably interpreting data for determining appropriate action
• Experience in managing multiple priorities
• Demonstrated knowledge of computing and data troubleshooting
• Demonstrated knowledge of network and remote system troubleshooting
• Demonstrated knowledge of data management and information technologies
• Advanced skills and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook preferred
• Ability to work all shifts in a 7x24x365 environment including rotating on call coverage
• Ability to work in a fast-paced operational environment
• Ability to work independently with minimal supervision
• Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities
• Ability to learn in an 'on-the-job' training environment
• Ability and willingness to learn new things, particularly new technology

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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