Manager Mobile Device Ops & Fulfillment

Kforce has a client in Norwell, MA that is seeking a Manager Mobile Device Ops & Fulfillment.

Responsibilities:

• Lead end-to-end operations for a technology device program, including configuration, shipping, activation support, ongoing technical assistance, recovery, refurbishment, and retirement
• Manage and develop supervisors overseeing both an on-site fulfillment operation and a remote device-support team
• Establish clear processes, ownership, service levels, and KPIs across fulfillment and support operations
• Oversee inventory reconciliation and serialized asset tracking while reducing device loss, write-offs, and unnecessary expenses
• Manage device recovery and reverse logistics processes to improve return rates and asset reuse
• Monitor cellular service expenses and identify opportunities to reduce operational costs
• Lead daily fulfillment activities, including device configuration, testing, kitting, shipping, returns, inspection, and restocking
• Apply Lean, Kaizen, or similar continuous-improvement methods to increase efficiency, accuracy, and turnaround times
• Track operational metrics such as shipping performance, inventory accuracy, activation rates, recovery rates, resolution times, and cost per shipment
• Manage carrier relationships and evaluate shipping methods for cost and service improvements
• Partner with technology, operations, and customer-facing teams to improve device setup and the overall user experience
• Develop hiring, onboarding, training, scheduling, and workforce plans as operations scale
• Maintain documented, audit-ready processes that support appropriate security and data-handling requirements
• 5+ years of operations leadership experience within logistics, fulfillment, device operations, customer support, or a related environment
• 3+ years of experience managing and developing supervisors or team leads
• Proven experience leading both on-site and remote teams
• Experience managing serialized inventory, asset reconciliation, loss reduction, and operational costs
• Experience establishing and reporting operational KPIs, service levels, and performance metrics
• Strong background in process improvement using Lean, Six Sigma, Kaizen, value-stream mapping, or similar methodologies
• Knowledge of shipping, receiving, returns, and reverse logistics, ideally involving electronics, technology, or medical devices
• Strong Excel/spreadsheet skills with the ability to build dashboards and communicate performance trends
• Demonstrated success mentoring leaders, improving accountability, and developing high-performing teams
• Strong analytical, organizational, communication, and problem-solving skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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