Level 2 Desktop Support

Kforce has a client that is seeking a Level 2 Desktop Support in Phoenix, AZ. The Level 2 Desktop Support Technicians will provide hands-on, post-help desk technical support in a customer-facing environment.

Responsibilities Include:

• Provide technical support for desktops, laptops, hardware, software, and peripherals
• Troubleshoot Windows 11, Microsoft Office, VPN connectivity, and proprietary applications
• Diagnose and resolve hardware break/fix and software issues
• Support Active Directory account and user-access issues
• Manage and resolve incidents and service requests through ServiceNow
• Assist with workstation setup, configuration, deployment, and replacement
• Manage multiple tickets and priorities while providing timely customer support
• Escalate complex technical issues when appropriate
• Document troubleshooting steps, resolutions, and completed work
• Communicate technical solutions clearly to end users
• Desktop, deskside, help desk, or end-user support experience
• Level 2/post-help desk support experience preferred
• Windows 11 and Microsoft Office/Microsoft 365
• Active Directory
• ServiceNow or similar IT ticketing system
• VPN troubleshooting
• Desktop/laptop hardware and software troubleshooting
• Workstation deployment, configuration, imaging, and equipment replacement experience
• Strong customer service and communication skills
• Strong time management and ticket queue management
• Ability to troubleshoot independently and take ownership through resolution
• Strong documentation and follow-through

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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