IT Change Manager

Kforce has a client that is seeking an IT Change Manager in Long Island City, NY.

Summary:

We're looking for an experienced IT Change Manager to own and improve enterprise technology change processes within a large, fast-paced IT environment. This role will oversee production changes from request through approval and execution, helping teams move quickly while minimizing operational risk. You'll have hands-on ownership of ServiceNow Change Management, CAB meetings, change approvals, enterprise change calendars, governance, and process improvement. This is a great opportunity for someone who enjoys taking ownership and helping build more consistent, scalable ITSM practices.

What You'll Do:

• Own the end-to-end IT change management process
• Review change requests for risk, impact, readiness, testing, and rollback plans
• Facilitate Change Advisory Board (CAB) meetings and coordinate approvals
• Manage and publish the enterprise change calendar
• Identify scheduling conflicts, dependencies, and operational risks
• Partner with infrastructure, engineering, operations, and Agile delivery teams
• Monitor change compliance and improve governance standards
• Build and maintain ServiceNow reporting and dashboards
• Drive process standardization, automation, and continuous improvement
• Coach teams on change management best practices and hold stakeholders accountable
• 3-5+ years of IT Change Management, ITSM, or technology operations experience
• Strong hands-on experience with ServiceNow Change Management
• Experience facilitating CAB meetings and managing change approvals
• Experience owning enterprise change calendars and production change governance
• Experience improving or standardizing ITSM processes
• Strong understanding of ITIL-aligned Change Management practices
• Strong communication and stakeholder management skills
• Ability to evaluate technical change requests, risks, dependencies, and implementation plans
• Ability to work independently and drive processes forward

Nice to Have:

• Infrastructure change management experience
• ITIL Foundation certification
• Experience with DevOps, CI/CD, Release Management, Jira, or Confluence
• Experience supporting highly operational, large-scale enterprise environments
• Airline, transportation, or similarly fast-paced industry experience

Why This Role? You'll have the opportunity to do more than manage a process. You'll help shape and mature an enterprise Change Management program, improve governance, identify automation opportunities, and create more efficient ways for technology teams to deliver change safely and effectively.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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