Jobs in the United States

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Added just now
26-107.B - Process Engineer
Harvest Midstream Company
Belle Chasse, LA
The Process Engineer is responsible for providing technical support and engineering solutions that improve plant and pipeline performance, optimize throughput, and reduce operating…
Added just now
Electrical Engineer IV - Substation
RRC Power and Energy
Remote, United States
RRC is seeking a talented Electrical Engineer IV - Substation to help us build the future of both U.S. and Canada energy production from both remote work locations and any one of our U.S.…
Added just now
Senior Instrumentation Engineer
Worley
Monrovia, CA
Added just now
Embedded Test and Validation Engineer
FORT Robotics
Philadelphia, PA
Added 1 min ago
Intern- Manufacturing Engineer
Symbotic LLC
USA Wilmington, MA
…way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased…
Added 1 min ago
New Grad- Manufacturing Engineer
Symbotic LLC
USA Wilmington, MA
…way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased…
Added 1 min ago
Senior Data Engineer, Data Analytics
Agility Robotics
Remote, United States
Added 1 min ago
Solution Engineer
INTEGRATION APPLIANCE, INC.
Remote, United States
The Solution Engineer plays a critical role within Intapp’s Services Delivery team, focused on the implementation of Intapp solutions within client environments. This role combines strong…
Added 1 min ago
Quality Engineer I
Oceaneering
Hanover, MD
The Quality Engineer supports the business unit by executing and improving the Oceaneering Quality Management System (QMS) and associated tools, enabling measurable improvements in…
Added 1 min ago
KF
Analytics Engineer Intern
KEEN Footwear
Portland, OR
- $22 USD / hour
Added 2 mins ago
SH
Staff Software Engineer, AI Transformation
Spring Health
New York, NY
- $208,000 to $258,000 USD / year
Added 2 mins ago
Software Engineer I - XMD
Qualtrics
Seattle, WA
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than…
Added 2 mins ago
Software Engineer II - XMD
Qualtrics
Seattle, WA
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than…
Added 2 mins ago
Software Engineer II - GTEx Group
Broad Institute
Cambridge, MA
Added 2 mins ago
Electrical Engineer IV - Substation
RRC POWER AND ENERGY
Remote, United States
RRC is seeking a talented Electrical Engineer IV - Substation to help us build the future of both U.S. and Canada energy production from both remote work locations and any one of our U.S.…
Added 3 mins ago
TP
Sr. Engineer, Digital Systems Quality Assurance
The Planet Group
Bridgewater, NJ
- $58 to $63 USD / hour
Added 3 mins ago
SO
Highway Engineer
State of Indiana
Indianapolis, IN
- $75,010 USD / year
Added 3 mins ago
IC
Project Controls Engineer (PCE)
Intel Corporation
OH
- $118,150 to $234,950 USD / year
Added 3 mins ago
IC
EDA Tools Software Engineer
Intel Corporation
AZ · OR
- $149,600 to $211,200 USD / year
Added 4 mins ago
Staff Hardware Engineer
Graphcore
Austin, TX
Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of…
Added 4 mins ago
Senior Systems Engineer
Graphcore
Austin, TX
Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of…
Added 4 mins ago
Principal System Tests & Diagnostics Engineer
Graphcore
Austin, TX
It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every…
Added 4 mins ago
Sr. IT Windows Engineer
SpaceX
Memphis, TN · Bastrop, TX · Hawthorne, CA · Redmond, WA · Brownsville, TX · Washington, DC
SpaceX is looking for an experienced engineer with deep knowledge and broad experience across Microsoft-based technologies. This employee will be a member of the Information Technology…
Added 4 mins ago
Staff Engineer - Utilities
Bonita Springs Utilities Inc
Bonita Springs, FL
Added 4 mins ago
Cloud Security Engineer
PeopleTec, Inc.
HUNTSVILLE, AL
PeopleTec is currently seeking a Cloud Security Engineer to support our Huntsville, AL location.

Kforce

Genesys Cloud Administrator

Remote, United States

$55 to $63 USD / hour

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Job details

Pay: $55 to $63 USD / hour
Experience: 4+ years of relevant experience supporting contact center or communications technology
Posting language: English
Posted: Nov 2, 2026

Original job description

Kforce has a client in North Salt Lake, UT that is in need of a Genesys Cloud Administrator with hands-on experience supporting, configuring, and enhancing a cloud-based contact center environment. This role will help support an ongoing transition from legacy/on-premises technologies to Genesys Cloud while taking ownership of day-to-day administration, routing configuration, integrations, and automation. The ideal candidate combines strong Genesys Cloud experience with a development and scripting mindset. While telephony knowledge is important, the primary focus is someone who can work hands-on with routing logic, APIs, integrations, and Genesys Architect.

Responsibilities:

Build, modify, and maintain routing flows using Genesys Architect
Develop and troubleshoot routing strategies, escalation paths, failover scenarios, and call-flow logic
Support integrations between Genesys Cloud, internal applications, and legacy/on-premises systems
Develop and maintain API-based integrations and automation workflows
Use scripting and coding to improve contact center functionality and automate processes
Support user provisioning, SSO configuration, and platform administration
Troubleshoot Genesys Cloud, SIP, telephony, routing, and integration issues
Support the continued migration of contact center capabilities from legacy/on-premises platforms to the cloud
Maintain required emergency calling capabilities, including 911/E911
Participate in a rotating on-call schedule with other team members
4+ years of relevant experience supporting contact center or communications technology
Hands-on experience administering and configuring Genesys Cloud
Experience with Genesys Architect, including building and modifying routing flows
Strong coding and scripting background, with the ability to approach problems from a development and automation perspective
Experience working with APIs and system integrations
Strong understanding of routing logic, including call flows, escalation paths, failover scenarios, and routing strategies
Experience supporting cloud-based contact center environments
Working knowledge of SIP and telephony technologies
Strong communication skills and ability to work across multiple technical and business teams

Highly Preferred:

Experience with Genesys Cloud Integration Bridge (GCIB)
Experience integrating cloud platforms with legacy or on-premises systems
Experience supporting hybrid environments during a cloud migration
Windows Server administration experience
Experience working with Oracle databases
Knowledge of 911/E911 requirements within enterprise telephony environments

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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More about this job

Skills

Troubleshoot
SIP
Communication skills
Microsoft Windows Server
Oracle

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