Jobs in the United States

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McAllen, TX
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Myrtle Beach, SC
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Director, Forward Deployed Engineering
United States - Genesys Cloud Services, Inc.
TX · CO · NC · NV · VA · OR · GA · AZ
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- $17 to $18 USD / hour
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North Kingstown, RI
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HR
Inventory Clerk (26626)
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Selma, CA
- $19 to $21 USD / hour
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Solution Architect - Workday Procure to Pay
United States - Genesys Cloud Services, Inc.
NC · IN
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Development Coordinator
American Bible Society
Philadelphia, PA
…dynamic team of Major Gift Advisors (75%) and assisting with key donor services functions (25%). The ideal candidate is a proactive, detail-oriented professional who thrives in a fast-paced…
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KS
Lead Server
Kisco Senior Living
Corona, CA
- $19 to $19.3 USD / hour
Are you a hospitality-driven professional who leads by example? As a Lead Server, you will play a key role in delivering exceptional dining experiences while supporting and guiding a team…
Added 1 min ago
Patient Service Representative - Urgent Care
OrthoArkansas
Little Rock, AR
Basic proficiency in 10-Key, word processing, and typing.
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DM
Quality Inspector
DEL MEDICAL INC
BLOOMINGDALE, IL
- $18 to $23 USD / hour
…standards, and regulatory requirements. This position plays a key role in upholding Del Medical's commitment to product quality, reliability, and safety in accordance with FDA, ISO 13485,…
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DM
Assembler
DEL MEDICAL INC
BLOOMINGDALE, IL
- $19 to $22 USD / hour
As a Electromechanical Assembler at Del Medical, you'll have a key role in ensuring our medical products are assembled carefully and meet high-quality standards. Here's what the job…
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Program Manager, Product & GTM Strategy
McGraw Hill LLC.
UNAVAILABLE
- $94,000 to $125,000 USD / year
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SO
Marketing & Events Intern
State of Indiana
Indianapolis, IN
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Research event trends, creative activations and best practices that could strengthen Indiana’s presence at key events.
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Accounts Payable Specialist
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Euless, TX
restaurants and corporate office, keep our vendor records clean, and play a key part in month-end
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Internal Audit Manager
State of Indiana
Indianapolis, IN
Ability to create and maintain strong working relationships with key public and private government and business leaders.
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Training & Safety Supervisor (Electrical Industry Experience Required)
Texas Electric Cooperatives, Inc.
Remote, United States
Added 1 min ago
Vice President, Executive Planning Consultant - Central South
Fidelity Brokerage Services LLC
Remote, United States
…financial advisor to senior executives and C-suite leaders within key Workplace benefit plan clients. Acting as the primary relationship manager for a select group of executives, the…
Added 1 min ago
Relationship Manager - Raleigh, NC
Fidelity Brokerage Services LLC
United States
…will not fail due to a lack of training or onboarding. You are key to the Fidelity relationship strategy. You will be focused on deepening client relationships through long-term mentorship,…

Kforce

Genesys Cloud Administrator

Remote, United States

$55 to $63 USD / hour

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Job details

Pay: $55 to $63 USD / hour
Experience: 4+ years of relevant experience supporting contact center or communications technology
Posting language: English
Posted: Nov 2, 2026

Original job description

Kforce has a client in North Salt Lake, UT that is in need of a Genesys Cloud Administrator with hands-on experience supporting, configuring, and enhancing a cloud-based contact center environment. This role will help support an ongoing transition from legacy/on-premises technologies to Genesys Cloud while taking ownership of day-to-day administration, routing configuration, integrations, and automation. The ideal candidate combines strong Genesys Cloud experience with a development and scripting mindset. While telephony knowledge is important, the primary focus is someone who can work hands-on with routing logic, APIs, integrations, and Genesys Architect.

Responsibilities:

Build, modify, and maintain routing flows using Genesys Architect
Develop and troubleshoot routing strategies, escalation paths, failover scenarios, and call-flow logic
Support integrations between Genesys Cloud, internal applications, and legacy/on-premises systems
Develop and maintain API-based integrations and automation workflows
Use scripting and coding to improve contact center functionality and automate processes
Support user provisioning, SSO configuration, and platform administration
Troubleshoot Genesys Cloud, SIP, telephony, routing, and integration issues
Support the continued migration of contact center capabilities from legacy/on-premises platforms to the cloud
Maintain required emergency calling capabilities, including 911/E911
Participate in a rotating on-call schedule with other team members
4+ years of relevant experience supporting contact center or communications technology
Hands-on experience administering and configuring Genesys Cloud
Experience with Genesys Architect, including building and modifying routing flows
Strong coding and scripting background, with the ability to approach problems from a development and automation perspective
Experience working with APIs and system integrations
Strong understanding of routing logic, including call flows, escalation paths, failover scenarios, and routing strategies
Experience supporting cloud-based contact center environments
Working knowledge of SIP and telephony technologies
Strong communication skills and ability to work across multiple technical and business teams

Highly Preferred:

Experience with Genesys Cloud Integration Bridge (GCIB)
Experience integrating cloud platforms with legacy or on-premises systems
Experience supporting hybrid environments during a cloud migration
Windows Server administration experience
Experience working with Oracle databases
Knowledge of 911/E911 requirements within enterprise telephony environments

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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More about this job

Skills

Troubleshoot
SIP
Communication skills
Microsoft Windows Server
Oracle

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