Epic End User Trainer

Kforce has a client that is seeking an Epic End User Trainer in New York, NY.

Summary:

The Epic End User Trainer is responsible for developing and delivering role-based training for Epic EHR and related applications. This role supports clinical, provider, and revenue cycle users through classroom, virtual, e-learning, and at-the-elbow training. The trainer will also support Epic implementations, upgrades, go-lives, and optimization initiatives. This role is Hybrid with up to 50% travel for classroom training, go-live support, and training events.

Responsibilities:

• Develop and deliver Epic training for new hires, existing staff, providers, and other end users
• Create and maintain training materials, including lesson plans, exercises, tip sheets, quick-reference guides, videos, and e-learning content
• Partner with Epic analysts, clinical leaders, and operational teams to ensure training reflects current workflows and system changes
• Maintain Epic training and playground environments, including test patients and workflow scenarios
• Update training materials for Epic releases, upgrades, and workflow changes
• Assess learner proficiency and provide additional coaching or remediation as needed
• Provide at-the-elbow support during go-lives and post-go-live periods
• Support implementations, upgrades, optimization initiatives, and provider personalization/efficiency training
• Analyze learner feedback, support tickets, and adoption trends to identify training and workflow improvements
• Coach super users, credentialed trainers, and junior training staff as needed
• Ensure training complies with organizational policies, HIPAA requirements, and Epic standards
• Bachelor's degree in Nursing, Health Informatics, Education, Healthcare Administration, IT, or related field, or equivalent experience
• Epic Credentialed Trainer or Epic Principal Trainer credential in at least one Epic application area
• 3+ years of healthcare IT training, clinical education, or Epic application support experience
• At least 1 year of hands-on Epic experience
• Experience delivering instructor-led, virtual, and at-the-elbow training to adult learners

Preferred Qualifications:

• Epic proficiency or certification in one or more applications, such as Ambulatory, Cadence, ClinDoc, Orders, ASAP, OpTime/Anesthesia, Radiant, Beaker, Willow, Prelude, Resolute PB/HB, Grand Central, Cupid, or MyChart
• Epic Physician Builder or provider-training credentials
• Clinical background or licensure such as RN, LPN, RT, PharmD, or MA, or relevant revenue cycle/patient access experience
• Training or healthcare IT certifications such as CPTD, CPTM, CompTIA CTT+, CPHIMS, CAHIMS, or CHTS-TR
• Experience with Epic Learning Home, training/playground environments, LMS platforms, Articulate, or Camtasia
• Experience supporting a full Epic implementation, go-live, or major upgrade

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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