Content Designer II

Kforce has a client that is seeking a Content Designer II in Mountain View, CA.

Summary:

A client with Kforce is seeking a Content Designer II to join the Customer Success Content team to create clear, accurate, and scalable content that helps customers confidently manage their business accounting needs with QuickBooks. You will partner with Product Managers, Product Designers, and cross-functional teams to design Expert and Customer-centered content across QuickBooks experiences while using AI-powered tools to improve quality and efficiency.

Responsibilities:

• Document product functionality, troubleshooting, and best practices through research, cross-functional teamwork and hands-on product testing
• Partner with Product Managers, Product Designers, and cross-functional teams to deliver clear, accurate, and customer-centered content
• Use AI-powered tools to create and refine high-quality content efficiently
• Ensure content meets accessibility, legal, style, and quality standards
• Contribute to content strategy discussions and planning to support short and long-term objectives and goals
• Improve content through customer and expert feedback, analytics, and best practices
• Bachelor's degree or equivalent professional experience
• 3-5 years of experience in content design, technical writing, or a related field
• Experience creating content for software products or digital experiences
• Comfortable using AI tools to draft, refine, and optimize content
• Strong collaboration, editing, organization, and communication skills
• Experience with fintech, banking, payments, bookkeeping, or financial products is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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