Commercial Card Operations Support Specialist

Kforce has a client that is seeking a Commercial Card Operations Support Specialist in Brimingham, AL.

Summary:

Our client, a large financial services organization, is seeking two Commercial Card Solutions Technical Support Specialists to join its commercial banking support organization. This is a high-volume, process-oriented position focused on supporting Commercial Card clients and internal banking partners while keeping implementation and support activities moving efficiently through established workflows.

The role is well suited for an experienced banking professional who is highly organized, detail-oriented, comfortable managing a queue of work, and able to quickly learn new systems and processes. You will research and resolve client requests, provide ongoing support, complete reporting and administrative activities, and ensure assigned work progresses accurately and on schedule.

What You'll Do:

• Manage a high-volume queue of Commercial Card implementation and support activities
• Keep assigned requests and implementation activities moving through established processes toward completion
• Research and resolve client and internal partner requests and issues
• Provide support to commercial clients and internal Treasury Management partners
• Monitor shared email inboxes and respond to incoming research and support requests
• Track assigned work, follow established procedures, and ensure required activities are completed accurately and on time
• Prioritize multiple requests while maintaining detailed and accurate records
• Provide updates to internal partners regarding client requests and outstanding activities
• Assist clients with post-implementation training and support needs
• Help clients and internal partners understand and effectively use Commercial Card services
• Complete reporting and other administrative or operational support activities as needed
• High School diploma or GED; Bachelor's degree preferred
• 5+ years of banking experience
• Experience in banking operations, client servicing, implementation, administrative support, or another process-oriented banking function
• Experience managing a queue, workflow, caseload, or high volume of requests
• Strong organizational and workload-management skills
• Strong attention to detail and ability to accurately follow established processes
• Strong verbal, written, and interpersonal communication skills
• Ability to identify problems and drive issues toward resolution
• Ability to learn new tools, systems, and processes quickly

Preferred Qualifications:

• Commercial banking experience
• Commercial Card experience
• Treasury Management or Treasury Services experience
• Banking operations experience such as loan operations, loan fulfillment, deposit operations, payment operations, or similar functions
• Experience supporting commercial or business banking clients
• Client servicing, implementation, or technical support experience

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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