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Kforce

Cluster Telecom Services Manager (CTSM)

Los Angeles, CA, United States

$73 to $79 USD / hour

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Job details

Pay: $73 to $79 USD / hour
Experience: 12+ years of experience in telecommunications, IT infrastructure, network infrastructure, or large-scale technology program delivery
Posting language: English
Posted: Nov 9, 2026

Original job description

Kforce has a client that is seeking a Cluster Custom Services Manager (CTSM) in Los Angeles, CA. This role is hybrid, 4 days onsite across multiple locations and 1 day remote. This is a 6-month contract-to-hire position.

Overview:

We are seeking an experienced Cluster Telecommunications Services Manager to lead the planning, deployment, operational readiness, and delivery of telecommunications services across multiple locations supporting a large-scale, multi-year technology program. This role will oversee a team of venue/site-level managers and serve as the primary point of accountability for telecommunications delivery across an assigned group of locations.

Key Responsibilities:

Lead end-to-end telecommunications delivery and operational readiness across multiple sites
Provide leadership, direction, and prioritization to site and operations managers
Coordinate requirements, dependencies, schedules, resources, and delivery activities across multiple concurrent locations
Oversee the full service lifecycle, including planning, ordering, deployment, configuration, testing, commissioning, operational support, and decommissioning
Coordinate network and telecommunications infrastructure involving WAN, LAN, Wi-Fi, and telephony
Ensure alignment between high-level and low-level designs, deployment schedules, testing, commissioning, and acceptance activities
Manage cross-site dependencies, delivery risks, resource constraints, and schedule impacts
Oversee operational readiness, including monitoring, support processes, incident management, escalation paths, and staffing
Ensure services meet established SLAs, KPIs, quality standards, and acceptance criteria
Coordinate resources and logistics supporting multi-site deployments and operations
Partner with technical teams, stakeholders, vendors, and delivery partners to drive successful outcomes
12+ years of experience in telecommunications, IT infrastructure, network infrastructure, or large-scale technology program delivery
Proven experience managing multi-site or multi-location infrastructure deployments
Experience leading other managers or operating in a manager-of-managers capacity

Strong understanding of telecommunications and network infrastructure, including:

WAN
LAN
Wi-Fi
Telephony
Experience managing complex technology programs involving multiple schedules, dependencies, resources, and stakeholders
Experience overseeing infrastructure delivery from planning and design through implementation and operational support
Strong understanding of service delivery, SLAs, operational readiness, incident management, and escalation processes
Knowledge of ITIL-based service management practices
Strong leadership, communication, risk management, and stakeholder-management skills
Ability to work effectively across technical, operational, and business teams
Must be local to the Los Angeles area and able to work onsite at multiple locations approximately four days per week

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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More about this job

Skills

Leadership
Prioritization
WAN
LAN
Logistics
ITIL
Communication skills
Risk management
Stakeholder management

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