Administrative Support Help Desk Assistant

Kforce has a client in NYC that is seeking an Administrative Support Help Desk Assistant.

Summary:

We are seeking a highly organized Administrative Support / Facilities Help Desk Assistant to provide administrative and operational support to a Facilities team. This role is responsible for monitoring service requests, coordinating facilities-related activities, maintaining records, and providing responsive customer service to employees, vendors, and business partners. The ideal candidate has corporate facilities or building operations experience, strong follow-up skills, and the ability to manage multiple requests in a fast-paced environment.

Key Responsibilities:

• Provide general administrative and clerical support to Facilities leadership and team members
• Monitor, review, prioritize, assign, and close Facilities Help Desk requests
• Track service requests received through ticketing systems, email, and other communication channels
• Coordinate with Facilities and maintenance teams to resolve outstanding requests
• Maintain facilities records, electronic files, drawings, and supporting documentation
• Submit and track landlord service requests
• Coordinate freight elevator reservations, after-hours HVAC, maintenance, and event-related requests
• Track Certificates of Insurance and vendor documentation
• Maintain preventive maintenance schedules and workload trackers
• Support maintenance, construction, office, and event-related facilities activities
• Communicate facilities procedures, updates, and service information to internal stakeholders
• Coordinate with vendors, landlords, employees, and internal departments
• Provide administrative support to Facilities leadership as needed
• 2-4 years of experience in facilities management, building operations, administrative support, or related areas
• Experience working within a corporate environment
• Basic understanding of building and facilities operations
• Strong customer service and communication skills
• Strong organizational and time-management abilities
• Experience managing help desk requests or service tickets
• Strong follow-up skills and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Proficiency with Microsoft Word, Excel, and Outlook
• Ability to work independently and collaboratively across multiple departments

Preferred Qualifications:

• Facilities CMMS experience
• ServiceNow experience
• Familiarity with Slack and Ariba
• Microsoft PowerPoint experience
• Experience maintaining vendor or facilities documentation

Key Skills:

• Facilities Operations
• Help Desk Support
• Service Ticket Management
• Administrative Support
• Facilities CMMS
• ServiceNow
• Preventive Maintenance Tracking
• Vendor Coordination
• Certificate of Insurance Tracking
• Documentation & Records Management
• Microsoft Office
• Customer Service
• Workload Tracking
• Organization & Prioritization

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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