IT Generalist I

POSITION SPECIFICATION

Position:

IT Generalist I

Department:

Administration, IT

Reporting Relationship:

IT Manager

COMPANY BACKGROUND

KFI Engineers is a recognized industry leader in facility infrastructure design and performance. Since 1996, our culture of collaboration and unique capabilities have allowed us to make a difference in the way infrastructure and processing projects are delivered.

Headquartered in St. Paul, MN, with numerous regional offices throughout the United States, and a team of hundreds of professionals, we offer opportunities to continue your career with mentorship programs, career growth support, and continued education. With KFI, we find a way to provide creative solutions to unique projects while providing the same care we would expect if we were the client. For more information about KFI Engineers and our culture, please visit

www.kfi-eng.com

.

POSITION OVERVIEW & RESPONSIBILITIES

The IT Generalist plays a role in supporting technological infrastructure of the organization and ensuring the smooth operation of hardware, software, and network systems. This position contributes to maintaining a secure, efficient, and user-friendly IT environment that supports the company's mission and daily operations. The focus of this position will be on mastering Tier 1 support, understanding core systems, and developing strong customer service habits.

Specific responsibilities will include, but not be limited to, the following:

• Provide first-level technical support to end-users, including troubleshooting hardware, software, account set up, passwords resets.
• Install and configure desktop/laptop computers, printers, and basic software.
• Assist with user onboarding/offboarding and account setup.
• Support basic networking tasks (Wi-Fi, VPN connectivity).
• Maintain documentation of IT assets and support resolutions.
• Follows established IT policies and procedures accurately.
• Gain understanding and troubleshooting capabilities of engineering applications (AutoCAD, Revit, Bluebeam).
• Other duties as assigned

QUALIFICATIONS

Required

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Basic knowledge of Windows OS and Microsoft Office
• Excellent verbal and written communication skills.
• Ability to resolve questions in a professional, courteous and efficient manner.
• Knowledge of computer technology/systems and specific areas of application.
• Proficiency in basic PC troubleshooting, printer issues, Office Suite, VPN, Windows OS, imaging computers, and Autodesk products.
• Organized and able to manage time effectively.
• Strong interpersonal skills and ability to collaborate with others.
• Represent KFI in a professional manner and comply with policies and procedures.
• Strong problem-solving skills and the ability to communicate technical information clearly to non-technical users.
• Travel: minimal as needed for projects and/or training.

Preferred

• Bachelor's degree in information technology, Computer Science, or related discipline.
• 0-2 years of experience in IT support or help desk roles.
• Exposure to engineering or architectural software
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
• Familiarity with ticketing systems and basic IT documentation practices.

Working Conditions

• May require extended periods of time sitting at a desk or computer workstation.
• Ability to Lift 50 pounds.

CORE BEHAVIORS

Accountable

Demonstrates persistence i