Program Supervisor 2

Keystone Human Services is seeking a Program Supervisor 2 to join our team. In this role, you will provide individualized, person-directed support that promotes inclusion, independence, and meaningful participation in the community. Our work is rooted in the belief that every person should have the opportunity to thrive, contribute, and fully participate in all that society has to offer.

The Program Supervisor 2 supervises all aspects of two or more assigned programs to achieve financial, personnel, and company goals. This role provides direct support as program needs require and holds themselves and others accountable for ethical, efficient, mission-driven work.

Responsibilities Include:

• Promote Keystone’s mission, values, and culture through all aspects of the role
• Supervise two or more assigned programs, establish and achieve goals aligned with the organization’s strategic plan, and support agency goals and objectives. Monitor schedules to ensure adequate coverage within budgets, and provide direct support, backup coverage, and after-hours support as required.
• Maintain timely, appropriate communication with supervisors and employees; ensure close collaboration between staff and families; and inform families and legal guardians of activities and treatment changes. Collaborate with the clinical team on assessments, Individual Support Plans, quarterly reports, and goal plans.
• Complete monthly reports for individuals assigned to the home, prepare required program reports and statistical data, and monitor and collect data as needed.
• Assist with scheduling interviews during Enterprise Incident Management (EIM) investigations, coordinate investigation interviews, and provide documentation requested by the Certified Investigator. Implement Risk Mitigation plans and train employees as backup.
• Conduct effective team meetings that support program development and problem solving, and monitor the quality of services across all functions within the assigned area.
• Assist with assessing referrals to evaluate the appropriateness of placements. Coordinate and direct consultation and case work to facilitate each person’s maximum growth and development; facilitate the development, implementation, and monitoring of program plans for each person using services; and plan, develop, and implement programs that maximize integrative opportunities and generic services.
• Supervise staff, establish employee performance standards, and provide training, coaching, counseling, and feedback. Participate in hiring and selection for all positions under direct supervision.
• Provide and encourage educational activities that enhance employees’ professional and personal development. Mentor and guide staff while emphasizing and modeling leadership skills.
• Maintain appropriate and professional boundaries
• Participate in projects and initiatives with cross-functional collaboration as requested
• Perform other duties as assigned

Compensation & Benefits:

• $24.50 and hour
• Eligible employees will have access to our comprehensive benefits package, including medical, dental, and vision insurance; 401(k) -retirement plan with company match; paid time off (PTO); tuition reimbursement, student loan forgiveness program subject to eligibility requirements, wellness programs, and more

Education & Experience Qualifications:

• Bachelor’s degree plus experience in ID or a related field or
• Associate’s degree (60 credit hours) plus 1 year of experience in ID or a related field or
• High school diploma or equivalent plus 2 years of experience in ID or a related field
• One year of supervisory or management experience required
• Regulatory compliance experience preferred

Additional Qualifications:

• Strong communication skills, both spoken and written, with the ability to read, understand, and apply written information
• Comfort using computers and learning new software or online systems
• A valid driver’s license may be required. Depending on the work location, reliable daily access to a privately maintained and insured vehicle may also be required.
• Ability to successfully complete required background checks and clearances

This job description summarizes the position’s primary duties and responsibilities and is not intended to be exhaustive. Duties, responsibilities, and activities may change, or new ones may be assigned as business needs change, consistent with applicable law.

Keystone Human Services is an Equal Opportunity Employer and prohibits discrimination of any kind. We provide reasonable accommodations to applicants and employees with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable federal, state, or local laws. If you require an accommodation during the application or interview process, please contact a member of the Recruitment team at 717-775-1356 or Careers@khs.org.