Administrative Assistant

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k)
• 401(k) matching
• Employee discounts

At Keystone, our work is guided by a clear purpose: to strengthen individuals and families through education, treatment, and support to advance the well-being of those affected by substance use and other behavioral health challenges. We are committed to our vision of being the trusted community resource connecting people to care, advancing prevention, and inspiring strength, recovery, and lasting well-being.

Keystone is seeking a highly organized, professional, and customer-focused Administrative Assistant to support daily operations and provide exceptional service to staff, clients, and community partners. This position serves as the first point of contact for visitors and callers while managing a variety of administrative functions that help ensure the smooth operation of our programs and services.

ESSENTIAL FUNCTIONS:

1. Works closely with Administrative Coordinator in providing Patient Access service at front desk to persons seeking and currently in services at Keystone.
2. Maintains professionalism; provides courtesy to patients by telephone and walk-ins; maintains and monitors lobby traffic control area.
3. Upholds financial policies of agency and contributes to meeting budgetary goals in self-pay collections:
4. Conducts Point of Entry procedures using approved documents, procedures and scripts.
5. Works closely with administrative staff and clinical staff to facilitate timely payer authorizations and claims processing.
6. Proficiency with MS office computer software applications and/or Medical Records software applications, emails, etc. Seeks and participates in the development of proficiency with available online and in-house training.

QUALIFICATIONS: I: High school diploma and two (2) years customer service experience II: Assoc. or Bachelor’s Degree from a regionally accredited program and two (2) years’ experience or high school diploma and four (4) years’ customer service experience. Working knowledge of computers, Microsoft Office applications, good communication skills (written and verbal).