Service Tech Coordinator

Overview

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

Responsibilities

Perform calibrations, adjustments, and repairs on Test Measurement and Diagnostic Equipment (TMDE).

• Solve technical problems of limited to moderate scope and complexity. Escalate more difficult repairs to experienced technicians or engineering support as appropriate.
• Work with clearly defined objectives on customer service assignments that may be repetitive in nature.
• Working within your area of expertise, clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers.
• Provide consistent, solid contributions to team and service center delivery goals.
• Adhere to established production processes and support achievement of established team production goals.
• Provide internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills.
• Exercise good discretion in the use of time and other Keysight resources. Maximize the use of existing assets, multitask effectively, and ensure Keysight resources are used properly.
• Maintain compliance with ESD protocols, connector care requirements, and applicable service procedures.
• Maintain high workmanship standards and deliver on commitments.
• Support continuous improvement of service delivery, quality, and customer satisfaction.

Qualifications

This position requires education, specialized training/certification, or applicable military experience.

• 4+ years of related experience in the calibration and repair of electronic test equipment is preferred.
• Demonstrated electronic and mechanical competence.
• Experience testing, calibrating/validating, troubleshooting, and repairing electronic test and measurement equipment.
• Working knowledge of ESD requirements, connector care, and proper handling of test equipment.
• Ability to effectively organize work, manage priorities, and multitask in a service environment.
• Strong troubleshooting and problem-solving skills.
• Effective written and verbal communication skills with the ability to interact professionally with internal and external customers.
• Ability to build and maintain professional working relationships with a wide range of people.
• Commitment to high workmanship standards, quality, and continuous improvement.
• Adherence to established procedures and the highest standards of business ethics.

Pay Range:

USD $53,430.00 - USD $89,050.00 Year Careers Privacy Statement