Customer Service Coordinator

Overview

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

Responsibilities

At Keysight, we help companies address their toughest challenges with precision and confidence. We offer the most precise electronic measurement tools in the industry, with advanced software to match. Our employees leverage their insight and passion to revolutionize electronic measurement and make a difference in the world. We are looking for proactive and motivated Customer Transaction Agent who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers based in the United States while working with an internal team spread across the globe. This is a complex job that requires excellent communication, organization skills, and data entry management. You will be responsible for interfacing with business stakeholders, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responding to and /or provides assistance to Keysight customer and internal customers in areas such as product/service order fulfillment processes, transactional service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. Resolves problems by applying established policies, procedures, and analytics such as root cause analysis and continual improvement.

Qualifications

Qualified candidates will:

• Manage heavy data entry of transactional customer business
• Have a desire to delight customers and a solution-centric mindset
• Be able to clearly articulate messages to a variety of audiences
• Have the ability to establish and maintain strong relationships
• Be able to offer alternate solutions to existing processes/procedures
• Effective time management in fast paced environments
• Possess organizational skills to maximize productivity
• Produce quality work that is accurate and with eye for detail
• Seek to improve the job through continual improvement and provides solution-oriented feedback
• Demonstrate business judgment through internal consulting, collaboration, and working independently
• Have the ability to solve complex issues and identifying paths forward in the best interest of the customer and the company
• Be proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint
• Be available to work an hourly position that may involve occasional overtime

Pay Range:

USD $42,940.00 - USD $71,570.00 Year

Note: For other locations, pay ranges will vary by region This role is eligible for Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***