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Keysight Technologies, Inc.

Customer Service Coordinator

Colorado Springs, CO, United States

$43,800 to $73,000 USD / year

Apply on jobs.keysight.com About employer

Applications open in a new tab.

Job details

Pay: $43,800 to $73,000 USD / year
Apply by: Nov 9, 2027
Experience: Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Overview

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

Responsibilities

Entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions.

Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes, end-to-end order management, repair /calibration requests, product changes or returns, contract issues/administration, lease administration
Foster and maintain close working relationship with Sales Field Partners
Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes
Collaborate and assist with specific teams to ensure efficient quote and order processing
Resolves problems by applying established policies, procedures, and tactics.
Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, critical thinking
Provide 1-800 phone support to customers
Available for Month-End support to action all outstanding customer requests

Qualifications

Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience
Requires excellent verbal and written communication skills
Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite; Oracle and/or Salesforce experience preferred
Demonstrates a “continuous improvement” mindset
Thrives in a fast-paced environment
Proven ability to balance a multitude of high priority assignments
Regular onsite attendance required as an essential function of this position

Pay Range:

USD $43,800.00 - USD $73,000.00 Year

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

Apply on jobs.keysight.com About employer

More about this job

Skills

Customer service
Logistics
Sales
Order picking
Accounts receivable
Critical thinking
Communication skills
Oracle
Salesforce
Process improvement

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Work requirements

Jobs in the United States