Assistant Director, Worcester, MA

The Key Program Inc., a leader in the Human Services industry, is seeking an Assistant Director in Worcester, MA. Join a multi-disciplinary team of talented clinical, supervisory, direct support, nursing and occupational therapy professionals who support and make a positive difference with children, youth and families, while working for an organization that invests in employee well-being and work/life culture. SALARY/BENEFITS: The starting annual salary is $85,000 - $90,000. A higher starting salary may be considered based on credentials, experience, and demonstrated expertise. A comprehensive benefits package is provided that includes medical, dental, and life insurance, generous paid time off benefits, and a variety of other exceptional benefits. (Refer to the Attachment for a Complete Summary of Benefits and Insurance).

REQUIREMENTS:

• Master’s degree in a related human service or business field, or a graduate certificate is required. (Additional employment experience beyond the minimum requirement may be considered in lieu of education).
• A minimum of five (5) years of supervisory and administrative experience is required.
• A minimum of two (2) years of direct care or clinical experience with children and emerging adults is required.
• A Social Work or Mental Health Counseling license is preferred.
• Full-Time, 40 hours M - F, occasional weekend and evening hours, including administrative on call.
• Regular driving; a legally registered, inspected, and insured car is required.

POSITION OVERVIEW:

The Assistant Director (AD) works in close partnership with the Director, with primary responsibility for the day-to day, hands-on management and oversight of program operations across Key’s Central MA locations, which include community-based services, two emergency residences and one intensive treatment residence. The AD is part of a regional management team along with the Regional Clinical Director, and the Senior/Administrative Supervisor/HR Representative. Together, this team provides regional leadership and oversight of operational, clinical, regulatory compliance, quality assurance, talent acquisition and development, and human resources. The AD directly supervises Program Supervisors and plays a key role in ensuring effective program operations, staff accountability, and the consistent delivery of quality services. The Assistant Director serves as a member of the organizational Management Team and supports Key’s mission and values by promoting strength-based, family-centered, and trauma-informed care practices, while fostering a supportive and collaborative work environment for all staff. This position reports to the Director.

RESPONSIBILITIES:

• Regional Operations & Leadership: Partner with the Director and regional leadership team to oversee daily program operations, ensure effective service delivery, and support organizational goals and initiatives. Directly oversee programs in the absence of a Program Supervisor.
• Staff Supervision & Development: Provide leadership, supervision, coaching, and professional development to Program Supervisors, fostering a positive, collaborative, and supportive workplace culture.
• Program Quality & Compliance: Ensure programs maintain high standards of service delivery, regulatory compliance, quality assurance, and trauma-informed, family-centered practices.
• Human Resources & Performance Management: Collaborate with regional leadership and Human Resources to support recruitment, onboarding, employee relations, performance management, and staff retention initiatives.
• Fiscal & Strategic Management: Assist in overseeing program budgets, resource allocation, contract utilization, and the development and implementation of program improvements, new services, and strategic initiatives.

The Key Program is a private, non-profit human services agency whose mission is to support children, families, and emerging adults through trauma-informed, culturally grounded services that strengthen resilience, foster belonging, deepen community connections, and build a foundation for lasting well-being. Key works in conjunction with the MA DCF, RI DCYF and NH DCYF and is an agency provider of community-based services, residential treatment programming, and outpatient mental/behavioral health services.

Key is committed to diversity, equity, and inclusion and committed to hiring employees that reflect the diverse communities that we serve. All qualified applicants will receive consideration for employment without regard to their race or color, religion, sex, sexual orientation, gender identity or expression, disability, age, country of ancestral origin, or veteran status.