Jobs in the United States

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Added 21 mins ago
Non-US - Technical Product Owner
Bitovi
Remote, United States
5+ years related technology experience, 3+ years of technology product, project and/or program management experience (multiple of these disciplines strongly preferred)
Added 28 mins ago
Partner Excellence - Feedback and Engagement Lead (Remote)
Cisco Systems, Inc.
Remote, United States
Program management and project management experience.
Added 31 mins ago
Principal PM-T, Checkout, Customer Purchase Journey
Amazon.com Services LLC
Seattle, WA
Influence tech partners to ensure our architectural decisions align with customer needs.
Added 31 mins ago
Brand Partnerships Manager, Creators
Amazon.com Services LLC
New York, NY
- Experience working cross functionally with tech and non-tech teams
Added 31 mins ago
Manager, supplier relationships
Starbucks Coffee Company
Seattle
Act as the interface with Legal, Procurement, project managers, and business unit leadership on supplier relationships, business requirements, direction, and strategy, building…
Added 31 mins ago
Technology vendor relationship manager (Seattle, WA - U.S.)
Starbucks Coffee Company
Seattle
Technology Vendor Management – multiple tech vendors, Interpersonal Relationship and Dispute Resolution, Technology Market Landscape, Presentation, Project Management, Contract Management,…
Added 32 mins ago
Global Tech - Software Developer with AI, Manager
PwC US Group LLP
Tampa, FL · Stamford, CT · Atlanta, GA · Austin, TX · Chicago, IL · Washington, DC · Cleveland, OH · Dallas, TX · Las Vegas, NV · Baltimore, MD · Minneapolis, MN · Denver, CO · Boston, MA · NY · Florham Park, NJ · Philadelphia, PA · Seattle, WA · Hartford, CT
- Guiding teams through project planning, budgeting, delivery timelines, and issue resolution
Added 33 mins ago
Manager Programs 3
Northrop Grumman
Baltimore
…completion, executing assigned programs in coordination with project engineers, operations, contracts, and financial personnel in project…
Added 37 mins ago
Data Scientist IV
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Remote, United States
…appropriate technical approach and partnering with Product, Tech, and business stakeholders when solutions require production engineering, infrastructure, system integration, or secure…
Added 37 mins ago
Director Early Phase Process Development SMDD
Eli Lilly and Company
United States
…Additionally, candidates will provide oversight for external R&D, tech transfer, and campaign…
Added 37 mins ago
JL
Mission Ops Scheduler III
JT4, LLC
Las Vegas, NV
- $84,000 to $98,000 USD / year
…Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepare our nation's war-fighting…
Added 39 mins ago
Technical Lead
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Conduct impact analyses for new requirements and support technical effort estimation and project planning
Added 39 mins ago
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Los Angeles, CA
- $102,000 to $130,000 USD / year
Perform or support administrative duties related to budgeting, payroll, purchasing, payments, project closeout, operational reporting, and annual financial planning
Added 42 mins ago
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Creative Strategist (Contractor - Pacific Coast Hours)
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- $35 USD / hour
Built In’s Moxie Women in Tech Awards (2021, 2022)
Added 42 mins ago
Events Manager
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Remote, United States
Experience marketing vertical solutions at high-tech, cloud, B2B, or SaaS companies.
Added 43 mins ago
Assistant Director, Facilities Services
Oregon Institute of Technology
OR
The Department of Facilities Management Services at Oregon Tech provides comprehensive facilities planning, maintenance, and operations to enhance the educational experience through…
Added 46 mins ago
HPE Labs - Postdoctoral Research Associate: Optical Switching Hardware Simulation for HPC
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We are currently seeking a highly qualified, self-motivated postdoctoral associate to accelerate an ongoing research project on photonics hardware for High Performance Computing networking…
Added 46 mins ago
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Added 46 mins ago
Manager Corporate Strategy – HPE Networking
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Manage cross-functional teams, project plans, objectives, deliverables, communications, and contingency plans to ensure timely execution.
Added 48 mins ago
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Charleston, SC
- $18 to $22 USD / hour
Comply with all company and project-specific safety requirements.
Added 55 mins ago
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(USA) Senior Manager, Construction-DS
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- $80,000 to $155,000 USD / year
…collaboration, and continuous process improvement to enhance project outcomes. The position also oversees vendor performance, contract negotiations, and comprehensive project documentation…
Added 57 mins ago
Senior Materials Designer, Flyknit
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Understand project briefs and budgets, and innovate within parameters
Added 1 hour ago
Remote VP of Engineering for a Healthcare Company
Pearl
Remote, United States
…backend, a React frontend, and AWS infrastructure. Your first project is a donation management platform that lets major health systems donate medications without the current email-based…
Added 1 hour ago
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Extraordinary communication and project management skills, including writing, presentation, organizational abilities, and attention to detail.
Added 1 hour ago
Sr. Scientist, R&D - Process Technology
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KEY DATA

Onboarding & Implementation Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

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Description

About Key Data Key Data is the most trusted platform for short-term rental (“STR”) market data. With data sourced directly from our co-op of millions of vacation rental properties worldwide, OTA’s, and hotels, we create market and property-level intelligence for the vacation rental industry, destinations, hoteliers, and investors. Key Data is an Inc. 5000 recipient, given to America’s fastest-growing companies. We’ve been recognized throughout the travel industry with awards for innovation and service. Our all-remote team ranks us as a “best-in-class” place to work. In 2024, Key Data partnered with primary institutional investor Pamlico to guide us through our next growth phase.

This Onboarding & Implementation Manager role gets new customers set up and getting value quickly. In Phase 1 it combines two jobs: building each new customer's dashboards and running onboarding for a share of new customers (about 10 a month). In Phase 2, dashboard builds are automated and the role shifts it's time to onboarding calls and training. This phase will introduce more opportunity to be a process builder, as we begin rolling out a tech-touch onboarding tier.

Responsibilities

Build customer dashboards for every new customer ahead of and during onboarding (manual in Phase 1; automated in Phase 2).
Run onboarding for about 10 new customers a month, through calls, training, and onboarding material. You own the customer for the first 28 days and are responsible for building sustainable habits that start with adoption.
Track onboarding progress in the customer success platform so status and risk are visible to the team.
Hand off cleanly to Success: pass each customer to their CSM with their goals, progress, and any open issues.
Work with Data Validation to ensure handover between the two responsibilities is smooth.
Improve the program: share what's working and what isn't in onboarding material and delivery.

Key Data Benefits include:

Company-paid individual health and dental insurance
Long-term disability insurance under the company’s standard group plan
$50,000 life insurance policy
$200 towards an annual gym membership
$50/month Internet reimbursement
Up to $1,000/year professional development reimbursement
Company-paid holidays
Eligibility for 401(k) pension plan with 3.5% employer match. No vesting period for employer match.
$75/month mobile phone and voice/data plan reimbursement.
Flexible PTO policy

Requirements

Candidate Profile Required Experience SaaS Customer Onboarding & Implementation

Experience onboarding, implementing, or training customers in a B2B SaaS or software-driven environment.
Ability to independently manage multiple customer onboarding engagements simultaneously.
Skilled at translating technical product functionality into practical business value.
Experience leading product demonstrations, training sessions, and structured onboarding calls.

Software Proficiency & Data Accuracy

Ability to learn new software quickly and confidently navigate configuration and implementation workflows.
Strong attention to detail when validating data accuracy and preparing customer-facing dashboards.
Comfortable troubleshooting issues and coordinating with internal technical teams to resolve them.

Customer Communication & Relationship Management

Strong written and verbal communication skills, with the ability to explain complex concepts clearly.
Confidence leading customer conversations and adapting training to different levels of technical proficiency.
A proactive, customer-first approach focused on helping customers achieve meaningful outcomes.
Ability to manage expectations, address challenges, and create a positive first impression of KeyData.

Organization & Operational Ownership

Strong organizational skills, with the ability to manage competing priorities and meet onboarding deadlines.
Experience using CRM, customer success, or project management platforms to track customer progress and activities.
Ability to follow structured processes while identifying opportunities for improvement.
Ownership of customer outcomes and consistent follow-through without extensive oversight.

Preferred Experience KeyData & Industry Knowledge

Experience using the KeyData platform.
Familiarity with short-term rentals, vacation rental management, hospitality, or property technology.
Understanding of how property managers and operators use market data, pricing intelligence, and performance analytics to make business decisions.

Data & Analytics

Experience with business intelligence tools, analytics dashboards, or data visualization platforms.
Ability to interpret customer data and connect platform insights to operational or financial goals.

Scaled & Tech-Touch Onboarding

Experience supporting or developing automated, self-service, or tech-touch onboarding programs.
Familiarity with digital training materials, in-app guidance, onboarding automation, or customer education tools.
Interest in improving onboarding efficiency through technology and repeatable processes.

Growing SaaS Organizations

Experience working in a growing SaaS organization with evolving processes and responsibilities.
Ability to balance day-to-day execution with building and improving operational processes.
Motivation to help create a more efficient, repeatable, and scalable customer onboarding function.

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More about this job

Skills

Onboarding
CSM
Attention to detail
Troubleshooting
Communication skills
Organizational skills
Project management
Data analysis
Business intelligence
Data visualization

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