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Added just now
Project Accountant I
Farnsworth Group
Champaign, IL · Normal, IL · Peoria, IL
Farnsworth Group is seeking a Project Accountant. In this role, you will work closely with our Project Accounting Manager and Project Managers to ensure smooth project execution and control…
Added just now
Assistant Project Manager III
Quanta Infrastructure Solutions Group, LLC
Spring, TX
…Services, Inc. company (NYSE: PWR) is looking for an Assistant Project Manager (APM III) will assist/support the Project Manager (PM) on project tasks as assigned, follow-up on…
Added just now
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Service Specialist
LaundryLux
Remote, United States
- $25 to $30 USD / hour
Supports team in project manager role when needed on laundromat projects.
Added 1 min ago
MT
Manager, Carborne System Data Maintenance
Metropolitan Transportation Authority
Brooklyn, NY
- From $115,252 USD / year
Administer vendor loan and test agreements, coordinating engineering reviews, testing activities, and contract requirements from development through project closeout.
Added 1 min ago
B
Senior Implementation Manager
Balto
Remote, United States
- $110,000 to $120,000 USD / year
As a Senior Implementation Manager, you’ll lead complex customer implementations from kickoff through go-live. You’ll bring together executives, business owners, IT teams, and Balto…
Added 1 min ago
Project Manager
SKYGEN
Remote, United States
Define and manage project scope, goals and risk to provide guidance and direction throughout project lifecycle.
Added 2 mins ago
Nebraska/Iowa Resources Business Group Manager
HDR
Omaha, NE · Des Moines, IA · Ames, IA · Davenport, IA · Cedar Rapids, IA · Lincoln, NE
Serve as a project manager, technical lead, or senior advisor on high-priority projects while ensuring that scope, schedule, budget, and quality objectives are achieved.
Added 2 mins ago
Nebraska/Iowa Professional Services Manager
HDR
Omaha, NE · Des Moines, IA · Ames, IA · Davenport, IA · Cedar Rapids, IA · Lincoln, NE
The Area Professional Services Manager is a key Area leadership role focused on strengthening the people, technical capabilities, quality, and project delivery practices that enable HDR to…
Added 2 mins ago
Office Principal
HDR
Omaha, NE
Maintain key client relationships and occasionally serve as Project Principal or Project Manager.
Added 2 mins ago
Senior Executive
Matrix Research, Inc.
Beavercreek, OH
…company's current growth trajectory. Experience as a Program/Project manager, executive, or site lead with 20 - 25 years of experience required. Candidate must be a US citizen with a…
Added 2 mins ago
E
Design Project Manager
Epstein
Chicago, IL
- $100,000 to $150,000 USD / year
Epstein is seeking Design Project Manager to join our growing team. This key position effectively plans, coordinates, and tracks all project related design activities in a manner that…
Added 2 mins ago
Account Manager
Havtech LLC
Columbia, MD
…protecting our environment. We are seeking a highly driven Account Manager who thrives on autonomy, enjoys building long-term client relationships, and has a proven ability to turn market…
Added 3 mins ago
Associate Program Consultant
120 Water, Inc.
United States
…requests to ensure the delivery team's insights inform product…
Added 3 mins ago
HI
Manufacturing Engineer
HGC Industries
Indianapolis, IN
- $75,000 to $90,000 USD / year
…solutions. In this role, you'll work hands-on with product development, tooling, process validation, and cross-functional teams to improve quality, efficiency, and overall performance. If…
Added 3 mins ago
CH
TLC Instructional Designer
CommonSpirit Health
CHICAGO, IL
- $39.18 to $58.28 USD / hour
Assist in the development of project plans, ensuring resource allocation, timeline management, and identifying opportunities to optimize workflows.
Added 3 mins ago
HR Specialist, Talent Programs & Outreach
World Bank Group
Washington, DC
…disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation…
Added 3 mins ago
CE
Survey Senior Project Manager
Colliers Engineering & Design
MA · Agawam, MA · Hingham, MA · Boston, MA
- $123,530 to $169,510 USD / year
Colliers Engineering & Design is seeking a Senior Survey Project Manager to join its team in Massachusetts!
Added 3 mins ago
Senior Account Manager - Software
Motorola Solutions, Inc.
Remote, United States
…territory to proactively influence well in advance of any formal…
Added 3 mins ago
Project Coordinator
RK Industries, LLC
Aurora, CO
Assist the Project Manager or Operations Manager, on one or more projects, with the day-to-day administrative operations of a project.
Added 3 mins ago
GL
Director, Franchise Marketing & Strategic Communications
Galderma Laboratories, LP
United States
- $190,000 to $245,000 USD / year
…is responsible for driving strategic communications and the development and evolution of the franchise narrative, customer value proposition, advisory boards, professional society…
Added 3 mins ago
CO
Assistant Planning Director
City of Saratoga Springs
Saratoga Springs, UT
- $93,396 to $112,075 USD / year
…duties and/or consultants that are contracted to assist with development projects from time to time. The Assistant Planning Director will not independently establish City policy or make…
Added 3 mins ago
Senior Project Manager - Planning
HNTB Corporation
North Charleston, SC
This opportunity entails being responsible managing assigned project(s) throughout their full lifecycle including developing the scope and technical sections of proposal and procurement…
Added 4 mins ago
Project Manager - Labs
Thermo Fisher Scientific
VA
Join Us as a Project Manager - Labs – Make an Impact at the Forefront of Innovation
Added 4 mins ago
Operations Project Management Intern
Southeast Toyota Distributors, LLC
FL
Project Closeout & Professional Development: Support final reports, post-project evaluations, documentation archiving, and project closeout activities. Participate in operations shadowing,…
Added 4 mins ago
AI & Decision Science Intern
SET Services Group LLC
FL
…optimization, and logistics planning. You will own a scoped project with mentorship, gain hands-on experience with how models move from prototype to production, and present your findings to…

KEY DATA

Onboarding & Implementation Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

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Description

About Key Data Key Data is the most trusted platform for short-term rental (“STR”) market data. With data sourced directly from our co-op of millions of vacation rental properties worldwide, OTA’s, and hotels, we create market and property-level intelligence for the vacation rental industry, destinations, hoteliers, and investors. Key Data is an Inc. 5000 recipient, given to America’s fastest-growing companies. We’ve been recognized throughout the travel industry with awards for innovation and service. Our all-remote team ranks us as a “best-in-class” place to work. In 2024, Key Data partnered with primary institutional investor Pamlico to guide us through our next growth phase.

This Onboarding & Implementation Manager role gets new customers set up and getting value quickly. In Phase 1 it combines two jobs: building each new customer's dashboards and running onboarding for a share of new customers (about 10 a month). In Phase 2, dashboard builds are automated and the role shifts it's time to onboarding calls and training. This phase will introduce more opportunity to be a process builder, as we begin rolling out a tech-touch onboarding tier.

Responsibilities

Build customer dashboards for every new customer ahead of and during onboarding (manual in Phase 1; automated in Phase 2).
Run onboarding for about 10 new customers a month, through calls, training, and onboarding material. You own the customer for the first 28 days and are responsible for building sustainable habits that start with adoption.
Track onboarding progress in the customer success platform so status and risk are visible to the team.
Hand off cleanly to Success: pass each customer to their CSM with their goals, progress, and any open issues.
Work with Data Validation to ensure handover between the two responsibilities is smooth.
Improve the program: share what's working and what isn't in onboarding material and delivery.

Key Data Benefits include:

Company-paid individual health and dental insurance
Long-term disability insurance under the company’s standard group plan
$50,000 life insurance policy
$200 towards an annual gym membership
$50/month Internet reimbursement
Up to $1,000/year professional development reimbursement
Company-paid holidays
Eligibility for 401(k) pension plan with 3.5% employer match. No vesting period for employer match.
$75/month mobile phone and voice/data plan reimbursement.
Flexible PTO policy

Requirements

Candidate Profile Required Experience SaaS Customer Onboarding & Implementation

Experience onboarding, implementing, or training customers in a B2B SaaS or software-driven environment.
Ability to independently manage multiple customer onboarding engagements simultaneously.
Skilled at translating technical product functionality into practical business value.
Experience leading product demonstrations, training sessions, and structured onboarding calls.

Software Proficiency & Data Accuracy

Ability to learn new software quickly and confidently navigate configuration and implementation workflows.
Strong attention to detail when validating data accuracy and preparing customer-facing dashboards.
Comfortable troubleshooting issues and coordinating with internal technical teams to resolve them.

Customer Communication & Relationship Management

Strong written and verbal communication skills, with the ability to explain complex concepts clearly.
Confidence leading customer conversations and adapting training to different levels of technical proficiency.
A proactive, customer-first approach focused on helping customers achieve meaningful outcomes.
Ability to manage expectations, address challenges, and create a positive first impression of KeyData.

Organization & Operational Ownership

Strong organizational skills, with the ability to manage competing priorities and meet onboarding deadlines.
Experience using CRM, customer success, or project management platforms to track customer progress and activities.
Ability to follow structured processes while identifying opportunities for improvement.
Ownership of customer outcomes and consistent follow-through without extensive oversight.

Preferred Experience KeyData & Industry Knowledge

Experience using the KeyData platform.
Familiarity with short-term rentals, vacation rental management, hospitality, or property technology.
Understanding of how property managers and operators use market data, pricing intelligence, and performance analytics to make business decisions.

Data & Analytics

Experience with business intelligence tools, analytics dashboards, or data visualization platforms.
Ability to interpret customer data and connect platform insights to operational or financial goals.

Scaled & Tech-Touch Onboarding

Experience supporting or developing automated, self-service, or tech-touch onboarding programs.
Familiarity with digital training materials, in-app guidance, onboarding automation, or customer education tools.
Interest in improving onboarding efficiency through technology and repeatable processes.

Growing SaaS Organizations

Experience working in a growing SaaS organization with evolving processes and responsibilities.
Ability to balance day-to-day execution with building and improving operational processes.
Motivation to help create a more efficient, repeatable, and scalable customer onboarding function.

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More about this job

Skills

Onboarding
CSM
Attention to detail
Troubleshooting
Communication skills
Organizational skills
Project management
Data analysis
Business intelligence
Data visualization

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