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Tier 2 Windows Help Desk---Cleared
NTT DATA Services
Tampa, FL
…monitored email account in coordination with the Task Lead and/or Program Manager. Responsibilities also include supporting Two Person Integrity (TPI) requirements and IT Configuration…
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Nurse Manager of Education
UHS
DOYLESTOWN, PA
Foundations Behavioral Health is seeking a full-time Nurse Manager of Education to support our Doylestown, PA campus.
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Licensed Practical Nurse - Senior Clinic (Full-time, Tuesday-Friday 7:00am-5:30pm))
Washington Regional Medical System
Fayetteville, AR
- Full-time
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Operations Analyst I
Palmetto GBA
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Conducts workflow and process audits of staff and reference materials as needed. Works with staff and manager to research and document errors, progress, performance or other metrics to…
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Certified Project Manager IV/Sr.
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…performance indicators (KPIs) as defined with the business or program areas at the project outset, demonstrating the project met or surpassed the desired…
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Patient Access Specialist, FT, Evening
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Greenville, SC
…who may need extended terms to the Medical Services Payment Program and patients needing financial assistance to appropriate…
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Sterile Processing (CSPD)-OR Liaison, FT, Days
Prisma Health-Upstate
Greenville, SC
This is a non-management job that will report to a supervisor, manager, director, or executive.
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Certified Surgical Tech (CST), CVOR, FT Days
Prisma Health-Upstate
Greenville, SC
This is a non-management job that will report to a supervisor, manager, director or executive.
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Registered Dietitian (RD)- Contract Consultant or Part Time
DiningRD
Clarksburg, WV
- Part-time
…formulating your nutrition assessment with input from your dining manager. With a commitment to quality, you provide guidance on all dining services, including meal rounds and sanitation…
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Contracts Manager Legal
DOCUMENT STORAGE SYSTEMS INC
North Palm Beach, FL
Paralegal certificate from an ABA-accredited program
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US
Diesel Tech - A
UBLIC SERVICES OF OHIO TRANSPORTATION, LLC
Bellefontaine, OH
- $35 to $45 USD / hour
POSITION SUMMARY: With direct supervision from a Lead Technician, Fleet Maintenance Supervisor or Maintenance Manager, a Maintenance Technician A performs repair and maintenance work on…
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Health Center Manager Nurse Practitioner
Premise Health
New York, NY
- $165,000 to $175,000 USD / year
As a Full-Time Nurse Practitioner, Clinic Manager, you'll have the opportunity to take the lead in providing high-quality, personalized care to client employees at our onsite Health Center…
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Tomball Produce - Perishables Rep - Part time
HEB
Tomball, TX
- Part-time
…prices produce to be placed on sales floor Maintains signing program Seafood: Knowledgeable about various fish and shellfish Weighs, prices, and packages selections Maintains coolers and…
Added 1 min ago
H
Tomball Market - Perishables Rep - Part time
HEB
Tomball, TX
- Part-time
…prices produce to be placed on sales floor Maintains signing program Seafood: Knowledgeable about various fish and shellfish Weighs, prices, and packages selections Maintains coolers and…
Added 2 mins ago
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Marine System Technician
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Harpswell, ME
- $20 to $30 USD / hour
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Registered Nurse (RN) - Adult Psych - PT
UHS
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…advance in your career through our Charge, Supervisor and Nurse Manager-in-training programs and nursing executive tract. We are proud of our robust continuing education options and…
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Sr. Sales Account Associate
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United States
- $19 to $22 USD / hour
As a Senior Account Manager, you'll oversee a portfolio of customer accounts, partner with key stakeholders to identify growth opportunities, execute business initiatives, and deliver…
Added 2 mins ago
Supervisor - Operations (2nd Shift LTL)
Wesco
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…housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct…
Added 2 mins ago
Front Office Manager
The Joule
Dallas, TX
The Front Office Manager is responsible for ensuring the operation of the Guest Services and Concierge in an attentive, friendly, efficient and courteous manner, providing all guests with…
Added 2 mins ago
Assistant Project Manager II
Quanta Infrastructure Solutions Group, LLC
Spring, TX
…Inc. company (NYSE: PWR) is looking for an Assistant Project Manager II (APM II) will assist/support the Project Manager (PM) on project tasks as assigned, follow-up on deliverables, and…
Added 3 mins ago
LVN
Eisenhower Medical Center
United States
Required: Graduate of an accredited Licensed Vocation Nurse Program if hired after March 1, 2025; proof of graduation not required if LVN license issued and maintained in good standing by…
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EKG Tech I
Eisenhower Medical Center
United States
Preferred: Graduate of an approved Cardiovascular or Medical Assistant program
Added 3 mins ago
Military & Family Life Counselor- Temporary Backfill
Magellan Federal, Inc.
United States
…days), with the possibility of longer assignments based on program…
Added 3 mins ago
Military & Family Life Counselor- Temporary Backfill
Magellan Federal, Inc.
United States
…days), with the possibility of longer assignments based on program…
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Community Coordinator - Partnerships
OPERATION KINDNESS HUMANE SOCIETY
Dallas, TX
Reporting Relationship: Senior Manager of Community Operations

KEY DATA

Onboarding & Implementation Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

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Description

About Key Data Key Data is the most trusted platform for short-term rental (“STR”) market data. With data sourced directly from our co-op of millions of vacation rental properties worldwide, OTA’s, and hotels, we create market and property-level intelligence for the vacation rental industry, destinations, hoteliers, and investors. Key Data is an Inc. 5000 recipient, given to America’s fastest-growing companies. We’ve been recognized throughout the travel industry with awards for innovation and service. Our all-remote team ranks us as a “best-in-class” place to work. In 2024, Key Data partnered with primary institutional investor Pamlico to guide us through our next growth phase.

This Onboarding & Implementation Manager role gets new customers set up and getting value quickly. In Phase 1 it combines two jobs: building each new customer's dashboards and running onboarding for a share of new customers (about 10 a month). In Phase 2, dashboard builds are automated and the role shifts it's time to onboarding calls and training. This phase will introduce more opportunity to be a process builder, as we begin rolling out a tech-touch onboarding tier.

Responsibilities

Build customer dashboards for every new customer ahead of and during onboarding (manual in Phase 1; automated in Phase 2).
Run onboarding for about 10 new customers a month, through calls, training, and onboarding material. You own the customer for the first 28 days and are responsible for building sustainable habits that start with adoption.
Track onboarding progress in the customer success platform so status and risk are visible to the team.
Hand off cleanly to Success: pass each customer to their CSM with their goals, progress, and any open issues.
Work with Data Validation to ensure handover between the two responsibilities is smooth.
Improve the program: share what's working and what isn't in onboarding material and delivery.

Key Data Benefits include:

Company-paid individual health and dental insurance
Long-term disability insurance under the company’s standard group plan
$50,000 life insurance policy
$200 towards an annual gym membership
$50/month Internet reimbursement
Up to $1,000/year professional development reimbursement
Company-paid holidays
Eligibility for 401(k) pension plan with 3.5% employer match. No vesting period for employer match.
$75/month mobile phone and voice/data plan reimbursement.
Flexible PTO policy

Requirements

Candidate Profile Required Experience SaaS Customer Onboarding & Implementation

Experience onboarding, implementing, or training customers in a B2B SaaS or software-driven environment.
Ability to independently manage multiple customer onboarding engagements simultaneously.
Skilled at translating technical product functionality into practical business value.
Experience leading product demonstrations, training sessions, and structured onboarding calls.

Software Proficiency & Data Accuracy

Ability to learn new software quickly and confidently navigate configuration and implementation workflows.
Strong attention to detail when validating data accuracy and preparing customer-facing dashboards.
Comfortable troubleshooting issues and coordinating with internal technical teams to resolve them.

Customer Communication & Relationship Management

Strong written and verbal communication skills, with the ability to explain complex concepts clearly.
Confidence leading customer conversations and adapting training to different levels of technical proficiency.
A proactive, customer-first approach focused on helping customers achieve meaningful outcomes.
Ability to manage expectations, address challenges, and create a positive first impression of KeyData.

Organization & Operational Ownership

Strong organizational skills, with the ability to manage competing priorities and meet onboarding deadlines.
Experience using CRM, customer success, or project management platforms to track customer progress and activities.
Ability to follow structured processes while identifying opportunities for improvement.
Ownership of customer outcomes and consistent follow-through without extensive oversight.

Preferred Experience KeyData & Industry Knowledge

Experience using the KeyData platform.
Familiarity with short-term rentals, vacation rental management, hospitality, or property technology.
Understanding of how property managers and operators use market data, pricing intelligence, and performance analytics to make business decisions.

Data & Analytics

Experience with business intelligence tools, analytics dashboards, or data visualization platforms.
Ability to interpret customer data and connect platform insights to operational or financial goals.

Scaled & Tech-Touch Onboarding

Experience supporting or developing automated, self-service, or tech-touch onboarding programs.
Familiarity with digital training materials, in-app guidance, onboarding automation, or customer education tools.
Interest in improving onboarding efficiency through technology and repeatable processes.

Growing SaaS Organizations

Experience working in a growing SaaS organization with evolving processes and responsibilities.
Ability to balance day-to-day execution with building and improving operational processes.
Motivation to help create a more efficient, repeatable, and scalable customer onboarding function.

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More about this job

Skills

Onboarding
CSM
Attention to detail
Troubleshooting
Communication skills
Organizational skills
Project management
Data analysis
Business intelligence
Data visualization

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