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Tier 2 Windows Help Desk---Cleared
NTT DATA Services
Tampa, FL
…monitored email account in coordination with the Task Lead and/or Program Manager. Responsibilities also include supporting Two Person Integrity (TPI) requirements and IT Configuration…
Added 1 min ago
Senior Manager Customer Experience Optimization - Environmental Solutions
UBLIC SERVICES CUSTOMER RESOURCE CENTER WEST, LLC
Phoenix, AZ
POSITION SUMMARY: The Senior Manager, Customer Experience Optimization - ES is responsible for building, operationalizing, and continuously improving the infrastructure that enables a world…
Added 2 mins ago
Senior Project Manager- Distribution Communications Engineering
ENTRUST Solutions Group, A Leidos Company
Concord, NH · Waltham, MA · Albany, NY · Augusta, ME
We’re looking for an experienced Senior Project Manager to lead technical projects within Distribution Communications Engineering. You’ll be responsible for delivering projects on scope,…
Added 2 mins ago
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Regional Property Manager
Birge & Held Group LLC
Remote, United States
- $100,000 to $110,000 USD / year
We are seeking an experienced Regional Property Manager to oversee a portfolio of multifamily communities throughout Central Indiana, including Indianapolis, Lafayette, Bloomington, and…
Added 4 mins ago
C
Implementation Manager
Chimes
BALTIMORE, MD
- $72.92 to $108.09 USD / hour
Chimes | Implementation Manager | Remote Position
Added 4 mins ago
Manager- Data Engineering
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Pittsburgh, PA
The Manager, Data Engineering leads the Data Engineering track within the Data & Analytics organization, owning the foundational data platform: pipeline development, source system…
Added 4 mins ago
Business Continuity Manager
Pantherx Specialty LLC
Pittsburgh, PA
Hybrid, remote and flexible on-site work schedules are available, based on the position. ?PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to…
Added 4 mins ago
Physical Security and Safety Manager (111996)
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Pittsburgh, PA
Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to…
Added 7 mins ago
ARPA-H Senior Scientist / Engineer (Regenerative Medicine & Advanced Biological Systems)
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In this role, you will collaborate with the ARPA-H Program Manager and team to effectuate bold ARPA-H research initiatives, support the development, funding, and management of new and…
Added 8 mins ago
Group Product Manager, Privacy
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As a Group Product Manager, you will lead a small team solving core customer problems. The solutions you help to champion will create an elevated customer experience.
Added 8 mins ago
Vice President - Supply Chain Fulfillment
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Added 9 mins ago
Sourcing Manager
Anord Mardix (USA) Inc
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…and contribute to our growth, we’re looking to add a Sourcing Manager located in Dallas, TX or Austin, TX. This role requires 100% on-site presence, no remote option…
Added 10 mins ago
Utilization Management RN
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We are open to remote work in the following approved states:
Added 12 mins ago
Claim Specialist
ACS Auto Club Services, Inc.
Remote, United States
…Examiner role, manage Direct Repair Shops for compliance with our program. Additional responsibilities may include the following: determining cause of damage, establishing liability, and…
Added 12 mins ago
Claim Specialist
ACS Auto Club Services, Inc.
Remote, United States
…Examiner role, manage Direct Repair Shops for compliance with our program. Additional responsibilities may include the following: determining cause of damage, establishing liability, and…
Added 14 mins ago
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Phlebotomist / Front Desk
One Medical
Bethesda, MD · Washington, DC
- $22.75 to $24.75 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or…
Added 14 mins ago
OM
Phlebotomist / Administrative Assistant (Float, Monday - Friday)
One Medical
Palo Alto, CA · San Francisco, CA
- $28 to $30 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or…
Added 14 mins ago
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Phlebotomist / Administrative Assistant - Capitol Hill
One Medical
Capitol Hill, WA · Seattle, WA
- $25 to $27 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or…
Added 15 mins ago
Finance Manager
State of Colorado
Denver, CO
Remote working arrangement - Hybrid in office 2 days, remote 3 days (subject to change)
Added 15 mins ago
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Regional Transportation Director - Grand Junction
State of Colorado
Grand Junction, CO
- $14,500 to $15,300 USD / month
…professional development. Perks include Colorado Employee Assistance Program (CSEAP) counseling, wellness, credit union membership and employee discount program. Visit CDOT Benefits for…
Added 16 mins ago
IT Investment & Economic Business Case Project Manager
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10+ years of experience in investment analysis, economic/business case development, program/project financial support, portfolio support, and/or related Information Technology Management,…
Added 16 mins ago
Audit Manager II (US) - Financial Crimes
TD Bank, N.A.
Greenville, SC · NY · Charlotte, NC · Lewiston, ME · Mount Laurel, NJ · Portland, ME
In-office work is strongly preferred; however, remote candidates outside the TD footprint may be considered at the hiring manager’s discretion if their skills and experience closely align…
Added 16 mins ago
Senior Ethics & Compliance Strategic Program Manager
ServiceNow
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We seek a strategic and detail-oriented Senior Ethics & Compliance Programs Manager to lead the design, development, and implementation of innovative compliance processes across our Ethics…
Added 16 mins ago
CV
Implementation Manager
Chimes VA Brand
BALTIMORE, MD
- $72.92 to $108.09 USD / hour
Chimes | Implementation Manager | Remote Position
Added 16 mins ago
Senior Network Engineer
Stoughton, MA · Broomfield, CO
Location: Broomfield, CO or Stoughton, MA Preferred – Remote OK

KEY DATA

Onboarding & Implementation Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

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Description

About Key Data Key Data is the most trusted platform for short-term rental (“STR”) market data. With data sourced directly from our co-op of millions of vacation rental properties worldwide, OTA’s, and hotels, we create market and property-level intelligence for the vacation rental industry, destinations, hoteliers, and investors. Key Data is an Inc. 5000 recipient, given to America’s fastest-growing companies. We’ve been recognized throughout the travel industry with awards for innovation and service. Our all-remote team ranks us as a “best-in-class” place to work. In 2024, Key Data partnered with primary institutional investor Pamlico to guide us through our next growth phase.

This Onboarding & Implementation Manager role gets new customers set up and getting value quickly. In Phase 1 it combines two jobs: building each new customer's dashboards and running onboarding for a share of new customers (about 10 a month). In Phase 2, dashboard builds are automated and the role shifts it's time to onboarding calls and training. This phase will introduce more opportunity to be a process builder, as we begin rolling out a tech-touch onboarding tier.

Responsibilities

Build customer dashboards for every new customer ahead of and during onboarding (manual in Phase 1; automated in Phase 2).
Run onboarding for about 10 new customers a month, through calls, training, and onboarding material. You own the customer for the first 28 days and are responsible for building sustainable habits that start with adoption.
Track onboarding progress in the customer success platform so status and risk are visible to the team.
Hand off cleanly to Success: pass each customer to their CSM with their goals, progress, and any open issues.
Work with Data Validation to ensure handover between the two responsibilities is smooth.
Improve the program: share what's working and what isn't in onboarding material and delivery.

Key Data Benefits include:

Company-paid individual health and dental insurance
Long-term disability insurance under the company’s standard group plan
$50,000 life insurance policy
$200 towards an annual gym membership
$50/month Internet reimbursement
Up to $1,000/year professional development reimbursement
Company-paid holidays
Eligibility for 401(k) pension plan with 3.5% employer match. No vesting period for employer match.
$75/month mobile phone and voice/data plan reimbursement.
Flexible PTO policy

Requirements

Candidate Profile Required Experience SaaS Customer Onboarding & Implementation

Experience onboarding, implementing, or training customers in a B2B SaaS or software-driven environment.
Ability to independently manage multiple customer onboarding engagements simultaneously.
Skilled at translating technical product functionality into practical business value.
Experience leading product demonstrations, training sessions, and structured onboarding calls.

Software Proficiency & Data Accuracy

Ability to learn new software quickly and confidently navigate configuration and implementation workflows.
Strong attention to detail when validating data accuracy and preparing customer-facing dashboards.
Comfortable troubleshooting issues and coordinating with internal technical teams to resolve them.

Customer Communication & Relationship Management

Strong written and verbal communication skills, with the ability to explain complex concepts clearly.
Confidence leading customer conversations and adapting training to different levels of technical proficiency.
A proactive, customer-first approach focused on helping customers achieve meaningful outcomes.
Ability to manage expectations, address challenges, and create a positive first impression of KeyData.

Organization & Operational Ownership

Strong organizational skills, with the ability to manage competing priorities and meet onboarding deadlines.
Experience using CRM, customer success, or project management platforms to track customer progress and activities.
Ability to follow structured processes while identifying opportunities for improvement.
Ownership of customer outcomes and consistent follow-through without extensive oversight.

Preferred Experience KeyData & Industry Knowledge

Experience using the KeyData platform.
Familiarity with short-term rentals, vacation rental management, hospitality, or property technology.
Understanding of how property managers and operators use market data, pricing intelligence, and performance analytics to make business decisions.

Data & Analytics

Experience with business intelligence tools, analytics dashboards, or data visualization platforms.
Ability to interpret customer data and connect platform insights to operational or financial goals.

Scaled & Tech-Touch Onboarding

Experience supporting or developing automated, self-service, or tech-touch onboarding programs.
Familiarity with digital training materials, in-app guidance, onboarding automation, or customer education tools.
Interest in improving onboarding efficiency through technology and repeatable processes.

Growing SaaS Organizations

Experience working in a growing SaaS organization with evolving processes and responsibilities.
Ability to balance day-to-day execution with building and improving operational processes.
Motivation to help create a more efficient, repeatable, and scalable customer onboarding function.

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More about this job

Skills

Onboarding
CSM
Attention to detail
Troubleshooting
Communication skills
Organizational skills
Project management
Data analysis
Business intelligence
Data visualization

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