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Staff Software Engineer
Western Governors University
Salt Lake City, UT
Performs other job-related duties as assigned. KSAs: Expert understanding of the processes associated with software development, including Planning, Measurement, Coding, Testing, Reuse,…
Added just now
Manager of Engineering, Transmission Lines
ESP Associates
Tampa, FL
As the Manager of Engineering, you are responsible for the oversight and development of the transmission line engineering teams in your region, ensuring your team delivers high quality and…
Added just now
Manager of Engineering, Transmission Lines
ESP Associates
Lake Mary, FL
As the Manager of Engineering, you are responsible for the oversight and development of the transmission line engineering teams in your region, ensuring your team delivers high quality and…
Added just now
Manager of Engineering, Transmission Lines
ESP Associates
Austin, TX · Dallas, TX
As the Manager of Engineering, you are responsible for the oversight and development of the transmission line engineering teams in your region, ensuring your team delivers high quality and…
Added 1 min ago
TT
Product Manager, Supply Chain
True Talent Solutions Partners
Los Angeles, CA
- $175,000 to $200,000 USD / year
Own the supply chain product area at a B2B manufacturing software company, shaping tools that help industrial teams manage complex procurement and production workflows. You will combine…
Added 1 min ago
Dietary Manager
Healthcare Services Group, Inc.
Woodfin, NC
Role: Dietary Manager / Food Service Director / Dining Services Director
Added 1 min ago
HH
Lead Creative Program Manager
Hinge Health
San Francisco, CA
- $150,000 to $206,800 USD / year
Hinge Health recognizes the importance of brand and creative as a strategic lever. As a Lead Creative Program Manager on the Brand, Creative & Content (BCC) team, you’ll architect and run…
Added 1 min ago
F#
Sales / Account Manager
FASTSIGNS #62601
Oakland, CA
- $50,000 to $60,000 USD / year
FASTSIGNS Oakland is seeking a driven, relationship-focused Sales / Account Manager to grow andmanage our client base across commercial, construction, and corporate accounts. The goalof…
Added 1 min ago
Manager of Engineering, Transmission Lines
ESP Associates
Lake Mary, FL
As the Manager of Engineering, you are responsible for the oversight and development of the transmission line engineering teams in your region, ensuring your team delivers high quality and…
Added 1 min ago
Manager of Engineering, Transmission Lines
ESP Associates
Austin, TX · Dallas, TX
As the Manager of Engineering, you are responsible for the oversight and development of the transmission line engineering teams in your region, ensuring your team delivers high quality and…
Added 1 min ago
Property Manager
Lynd Management Group, LLC
Willow Springs, IL
Lynd Management Group is seeking an experienced Property Manager to oversee the daily operations and financial performance of a multifamily property. This position is ideal for a…
Added 2 mins ago
TL
Help Desk II
Technoviz LLC
MADISON, WI
- $25 USD / hour
PC and Mobile deployments, installation of software and assist customers with new devices.
Added 2 mins ago
Safety Project Manager
Cupertino Electric, Inc.
San Jose, CA · Des Moines, IA
The Safety Project Manager supports the Safety Directors and the Corporate Safety Team in fostering and sustaining an Incident and Injury Free Culture (IIFC) while ensuring compliance with…
Added 3 mins ago
Revenue Cycle Learning Specialist
HOSP Ann & Robert H. Lurie Children's Hospital of Chicago
Chicago, IL
…and continuous improvement of the Revenue Cycle Learning & Development program. Reporting to the Revenue Cycle Learning Manager, this role partners with Revenue Cycle leadership and…
Added 3 mins ago
MI
Senior Spacecraft Avionics, Power and Wiring (APW) Engineer
Moog Inc
Arvada, CO
- $115,000 to $170,000 USD / year
…Arvada, CO. This includes all phases from conceptual design to development, integration, test, and delivery. Typical space vehicle applications include spacecraft buses, a “smart upper…
Added 3 mins ago
MI
Senior Spacecraft Propulsion Engineer
Moog Inc
Arvada, CO
- $115,000 to $170,000 USD / year
…Arvada, CO. This includes all phases from conceptual design to development, integration, test, and delivery. Typical space vehicle applications include spacecraft buses, a “smart upper…
Added 3 mins ago
MI
Senior Lead Systems Engineer
Moog Inc
Arvada, CO
- $145,000 to $210,000 USD / year
…Arvada, CO. This includes all phases from conceptual design to development, integration, test, and delivery. Typical space vehicle applications include spacecraft buses, a “smart upper…
Added 3 mins ago
Digital Signage Business Analyst – Remote/Hybrid - St. Paul, MN
Creative Information Technology, Inc.
Falls Church, VA
The project will follow an Agile development methodology. The Business Analyst will collaborate with the Project Manager/Scrum Master, software developers, quality assurance resources and…
Added 3 mins ago
OM
Clinical Administrative Assistant/Front Desk Coordinator (West LA)
One Medical
Los Angeles, CA
- $22 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or in office…
Added 3 mins ago
OM
Clinical Administrative Assistant/Front Desk Coordinator (Carlsbad - Flex)
One Medical
Carlsbad, CA · San Diego, CA
- $22 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or in office…
Added 4 mins ago
Director of Account Management
Canopy
Draper, UT · South Jordan, UT
Canopy is a fast-growing SaaS company in Draper, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern,…
Added 5 mins ago
Yankee Candle - Seasonal 2nd Assistant - Central Valley, NY
United States
Position Title: Yankee Candle – Retail 2nd Assistant Manager
Added 7 mins ago
VP, Portfolio Manager
Enterprise Bank & Trust
Las Vegas, NV
Must have demonstrated skills in commercial credit underwriting, business development and portfolio management for mid-sized developers and investors.
Added 7 mins ago
CO
IT Business Office Manager
City of Leander
Leander, TX
- $44.32 to $53.18 USD / hour
…maintenance and support contracts, contracts related to outsourcing software development, Software as a Service (SaaS) and Infrastructure as a Service (IaaS)…
Added 8 mins ago
Project Manager
BLHI
Atmore, AL
Senior Project Manager or Project Executive (in absence of SPM)

KEY DATA

Onboarding & Implementation Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

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Description

About Key Data Key Data is the most trusted platform for short-term rental (“STR”) market data. With data sourced directly from our co-op of millions of vacation rental properties worldwide, OTA’s, and hotels, we create market and property-level intelligence for the vacation rental industry, destinations, hoteliers, and investors. Key Data is an Inc. 5000 recipient, given to America’s fastest-growing companies. We’ve been recognized throughout the travel industry with awards for innovation and service. Our all-remote team ranks us as a “best-in-class” place to work. In 2024, Key Data partnered with primary institutional investor Pamlico to guide us through our next growth phase.

This Onboarding & Implementation Manager role gets new customers set up and getting value quickly. In Phase 1 it combines two jobs: building each new customer's dashboards and running onboarding for a share of new customers (about 10 a month). In Phase 2, dashboard builds are automated and the role shifts it's time to onboarding calls and training. This phase will introduce more opportunity to be a process builder, as we begin rolling out a tech-touch onboarding tier.

Responsibilities

Build customer dashboards for every new customer ahead of and during onboarding (manual in Phase 1; automated in Phase 2).
Run onboarding for about 10 new customers a month, through calls, training, and onboarding material. You own the customer for the first 28 days and are responsible for building sustainable habits that start with adoption.
Track onboarding progress in the customer success platform so status and risk are visible to the team.
Hand off cleanly to Success: pass each customer to their CSM with their goals, progress, and any open issues.
Work with Data Validation to ensure handover between the two responsibilities is smooth.
Improve the program: share what's working and what isn't in onboarding material and delivery.

Key Data Benefits include:

Company-paid individual health and dental insurance
Long-term disability insurance under the company’s standard group plan
$50,000 life insurance policy
$200 towards an annual gym membership
$50/month Internet reimbursement
Up to $1,000/year professional development reimbursement
Company-paid holidays
Eligibility for 401(k) pension plan with 3.5% employer match. No vesting period for employer match.
$75/month mobile phone and voice/data plan reimbursement.
Flexible PTO policy

Requirements

Candidate Profile Required Experience SaaS Customer Onboarding & Implementation

Experience onboarding, implementing, or training customers in a B2B SaaS or software-driven environment.
Ability to independently manage multiple customer onboarding engagements simultaneously.
Skilled at translating technical product functionality into practical business value.
Experience leading product demonstrations, training sessions, and structured onboarding calls.

Software Proficiency & Data Accuracy

Ability to learn new software quickly and confidently navigate configuration and implementation workflows.
Strong attention to detail when validating data accuracy and preparing customer-facing dashboards.
Comfortable troubleshooting issues and coordinating with internal technical teams to resolve them.

Customer Communication & Relationship Management

Strong written and verbal communication skills, with the ability to explain complex concepts clearly.
Confidence leading customer conversations and adapting training to different levels of technical proficiency.
A proactive, customer-first approach focused on helping customers achieve meaningful outcomes.
Ability to manage expectations, address challenges, and create a positive first impression of KeyData.

Organization & Operational Ownership

Strong organizational skills, with the ability to manage competing priorities and meet onboarding deadlines.
Experience using CRM, customer success, or project management platforms to track customer progress and activities.
Ability to follow structured processes while identifying opportunities for improvement.
Ownership of customer outcomes and consistent follow-through without extensive oversight.

Preferred Experience KeyData & Industry Knowledge

Experience using the KeyData platform.
Familiarity with short-term rentals, vacation rental management, hospitality, or property technology.
Understanding of how property managers and operators use market data, pricing intelligence, and performance analytics to make business decisions.

Data & Analytics

Experience with business intelligence tools, analytics dashboards, or data visualization platforms.
Ability to interpret customer data and connect platform insights to operational or financial goals.

Scaled & Tech-Touch Onboarding

Experience supporting or developing automated, self-service, or tech-touch onboarding programs.
Familiarity with digital training materials, in-app guidance, onboarding automation, or customer education tools.
Interest in improving onboarding efficiency through technology and repeatable processes.

Growing SaaS Organizations

Experience working in a growing SaaS organization with evolving processes and responsibilities.
Ability to balance day-to-day execution with building and improving operational processes.
Motivation to help create a more efficient, repeatable, and scalable customer onboarding function.

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More about this job

Skills

Onboarding
CSM
Attention to detail
Troubleshooting
Communication skills
Organizational skills
Project management
Data analysis
Business intelligence
Data visualization

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