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Added 2 mins ago
Sr. Program Manager, Talent Management
Ralliant
Raleigh, NC
Our Sr. Program Manager, Talent Management helps create the environment where our team is brilliant at the basics and our talent programs help deliver profitable growth across our Operating…
Added 6 mins ago
Sr. Program Manager, Talent Management
Ralliant
Raleigh, NC
Our Sr. Program Manager, Talent Management helps create the environment where our team is brilliant at the basics and our talent programs help deliver profitable growth across our Operating…
Added 8 mins ago
Study Design Lead – Clinical Research , Central Labs Services
CLS Labcorp Central Laboratory Services Limited Partnership
United States
Interpret sponsor protocol requirements and translate them into a precise, study‑specific database design that drives the creation of the Statement of Work for each CLS project.
Added 10 mins ago
System Analyst III
Westchester Medical Center
Valhalla, NY
…and other outcomes throughout the lifecycle of a problem or project’s implementation. System analyst III will coordinate and collaborate with other WMC IT Teams in the support of systems,…
Added 10 mins ago
Senior Application Analyst -SAP Development
Exact Sciences Corp
WI
Review the status of projects and issues with project leadership.
Added 10 mins ago
Data Center Site Program Manager
Google
Haskell, TX
5 years of experience in program, project management, data center operations (e.g., facilities/operations management, capacity planning, or site operations), or equivalent.
Added 10 mins ago
Program Manager II, Supply Chain, Cloud
Google
Atlanta, GA · Kirkland, WA
2 years of experience in program or project management
Added 10 mins ago
Data Center Site Program Manager
Google
West Memphis, AR
5 years of experience in program, project management, data center operations (e.g., facilities/operations management, capacity planning, or site operations), or equivalent.
Added 10 mins ago
Data Center Site Program Manager
Google
Claude, TX
5 years of experience in program, project management, data center operations (e.g., facilities/operations management, capacity planning, or site operations), or equivalent.
Added 23 mins ago
J
Sr. Product Delivery Manager
Jobgether
Remote, United States
- $100,500 to $140,000 USD / year
…aligned with business goals. Working closely with Sales, Account Management, Marketing, IT, Product, Underwriting, Legal, and Compliance, you will connect stakeholders and guide execution…
Added 23 mins ago
Partner Manager/ Coordinator
Jobgether
Remote, United States
Excellent project management and execution capabilities, including the ability to coordinate multiple initiatives independently and manage competing priorities.
Added 23 mins ago
Marketing Manager - SCRUFF
Jobgether
Remote, United States
This position combines creative thinking, relationship building, project management, and hands-on marketing execution.
Added 23 mins ago
Marketing Manager - Growlr
Jobgether
Remote, United States
Excellent organizational and project management abilities, with a proven capacity to manage multiple initiatives independently.
Added 24 mins ago
ME
Project Administrator
Meteor Education
Remote, United States
- $27.4 to $30.28 USD / hour
The Project Administrator provides administrative and project support to the Specialty Trades Division from preconstruction through project closeout. The position works with sales,…
Added 24 mins ago
ME
Project Administrator
Meteor Education
Remote, United States
- $27.4 to $30.28 USD / hour
The Project Administrator provides administrative and project support to the Specialty Trades Division from preconstruction through project closeout. The position works with sales,…
Added 24 mins ago
ME
Project Administrator
Meteor Education
Remote, United States
- $27.4 to $30.28 USD / hour
The Project Administrator provides administrative and project support to the Specialty Trades Division from preconstruction through project closeout. The position works with sales,…
Added 25 mins ago
CO
IT Analyst/Programmer III Systems Administrator - Phoenix Municipal Court
City of Phoenix
AZ
- $92,726.4 to $124,259.2 USD / year
This role requires a thorough understanding of enterprise system administration procedures, patch management workflows, and security hardening as well as the ability to troubleshoot…
Added 32 mins ago
Managed Services - Integrated Risk Management (Archer) - Senior Analyst
EY
McLean, VA · Los Angeles, CA · Cincinnati, OH · Dallas, TX · Chicago, IL · San Francisco, CA · Philadelphia, PA · Austin, TX · New York, NY · San Antonio, TX · San Diego, CA · Boston, MA · Baton Rouge, LA · Cleveland, OH · Atlanta, GA
Assist IRM service center manager with project planning and identification of opportunities to improve delivery of services
Added 32 mins ago
SO
OPERATIONS & MGMT CONSULTANT MGR - SES - 60029849
State of Florida
TALLAHASSEE, FL
- $90,000 to $100,000 USD / year
Operations and Management Consultant Manager - SES
Added 36 mins ago
Commercial Electrical Project Manager
AlphaX
Detroit, MI
Our client, a commercial electrical contractor with a steady pipeline of large-scale projects, is hiring a Project Manager to take full ownership of commercial electrical work in Detroit,…
Added 36 mins ago
Pre-Construction Manager
AlphaX
Lenexa, KS
We are seeking an experienced Preconstruction Manager to join our team and lead planning, estimating, budgeting, and bid strategy for commercial construction projects throughout the Kansas…
Added 36 mins ago
Project Manager - Commercial Interior Construction
AlphaX
Bentonville, AR
We are seeking an experienced Project Manager to join our team and oversee commercial interior construction projects from contract award through final handover. We are looking for someone…
Added 36 mins ago
Project Manager - Commercial Drywall & Metal Framing
AlphaX
Melbourne, FL
We are seeking an experienced Project Manager to join our team and oversee commercial drywall, metal framing, acoustical ceiling, and related interior construction projects from contract…
Added 36 mins ago
Construction Project Manager - Drywall, Acoustical & Flooring
AlphaX
Pensacola, FL
We are seeking an experienced Construction Project Manager to join our team and lead commercial interior construction projects involving drywall, metal framing, acoustical ceilings,…
Added 36 mins ago
Project Manager - Structural Steel & Precast Construction
AlphaX
Milwaukee, WI
We are seeking an experienced Structural Steel Project Manager to join our team and oversee commercial and industrial structural steel and precast construction projects from initial…

KEY DATA

Onboarding & Implementation Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

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Description

About Key Data Key Data is the most trusted platform for short-term rental (“STR”) market data. With data sourced directly from our co-op of millions of vacation rental properties worldwide, OTA’s, and hotels, we create market and property-level intelligence for the vacation rental industry, destinations, hoteliers, and investors. Key Data is an Inc. 5000 recipient, given to America’s fastest-growing companies. We’ve been recognized throughout the travel industry with awards for innovation and service. Our all-remote team ranks us as a “best-in-class” place to work. In 2024, Key Data partnered with primary institutional investor Pamlico to guide us through our next growth phase.

This Onboarding & Implementation Manager role gets new customers set up and getting value quickly. In Phase 1 it combines two jobs: building each new customer's dashboards and running onboarding for a share of new customers (about 10 a month). In Phase 2, dashboard builds are automated and the role shifts it's time to onboarding calls and training. This phase will introduce more opportunity to be a process builder, as we begin rolling out a tech-touch onboarding tier.

Responsibilities

Build customer dashboards for every new customer ahead of and during onboarding (manual in Phase 1; automated in Phase 2).
Run onboarding for about 10 new customers a month, through calls, training, and onboarding material. You own the customer for the first 28 days and are responsible for building sustainable habits that start with adoption.
Track onboarding progress in the customer success platform so status and risk are visible to the team.
Hand off cleanly to Success: pass each customer to their CSM with their goals, progress, and any open issues.
Work with Data Validation to ensure handover between the two responsibilities is smooth.
Improve the program: share what's working and what isn't in onboarding material and delivery.

Key Data Benefits include:

Company-paid individual health and dental insurance
Long-term disability insurance under the company’s standard group plan
$50,000 life insurance policy
$200 towards an annual gym membership
$50/month Internet reimbursement
Up to $1,000/year professional development reimbursement
Company-paid holidays
Eligibility for 401(k) pension plan with 3.5% employer match. No vesting period for employer match.
$75/month mobile phone and voice/data plan reimbursement.
Flexible PTO policy

Requirements

Candidate Profile Required Experience SaaS Customer Onboarding & Implementation

Experience onboarding, implementing, or training customers in a B2B SaaS or software-driven environment.
Ability to independently manage multiple customer onboarding engagements simultaneously.
Skilled at translating technical product functionality into practical business value.
Experience leading product demonstrations, training sessions, and structured onboarding calls.

Software Proficiency & Data Accuracy

Ability to learn new software quickly and confidently navigate configuration and implementation workflows.
Strong attention to detail when validating data accuracy and preparing customer-facing dashboards.
Comfortable troubleshooting issues and coordinating with internal technical teams to resolve them.

Customer Communication & Relationship Management

Strong written and verbal communication skills, with the ability to explain complex concepts clearly.
Confidence leading customer conversations and adapting training to different levels of technical proficiency.
A proactive, customer-first approach focused on helping customers achieve meaningful outcomes.
Ability to manage expectations, address challenges, and create a positive first impression of KeyData.

Organization & Operational Ownership

Strong organizational skills, with the ability to manage competing priorities and meet onboarding deadlines.
Experience using CRM, customer success, or project management platforms to track customer progress and activities.
Ability to follow structured processes while identifying opportunities for improvement.
Ownership of customer outcomes and consistent follow-through without extensive oversight.

Preferred Experience KeyData & Industry Knowledge

Experience using the KeyData platform.
Familiarity with short-term rentals, vacation rental management, hospitality, or property technology.
Understanding of how property managers and operators use market data, pricing intelligence, and performance analytics to make business decisions.

Data & Analytics

Experience with business intelligence tools, analytics dashboards, or data visualization platforms.
Ability to interpret customer data and connect platform insights to operational or financial goals.

Scaled & Tech-Touch Onboarding

Experience supporting or developing automated, self-service, or tech-touch onboarding programs.
Familiarity with digital training materials, in-app guidance, onboarding automation, or customer education tools.
Interest in improving onboarding efficiency through technology and repeatable processes.

Growing SaaS Organizations

Experience working in a growing SaaS organization with evolving processes and responsibilities.
Ability to balance day-to-day execution with building and improving operational processes.
Motivation to help create a more efficient, repeatable, and scalable customer onboarding function.

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More about this job

Skills

Onboarding
CSM
Attention to detail
Troubleshooting
Communication skills
Organizational skills
Project management
Data analysis
Business intelligence
Data visualization

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