EDI Support Specialist

Job Summary

Kettle Cuisine is seeking a motivated, detail-oriented EDI Support Specialist to join our CS team in a support role. Working directly alongside our EDI Specialist, you will assist in the day-to-day operation, monitoring, and continuous improvement of our Electronic Data Interchange environment - including our SPS Commerce platform, ROSS ERP integrations, and trading partner connections. In addition to traditional EDI support, this role has a forward-looking component: you will actively participate in the development and deployment of AI-assisted tools and automations to streamline EDI workflows, error resolution, and data processing.

Key Responsibilities

EDI Operations & Support

• Monitor daily EDI transaction queues (850, 855, 940, 944, 810) and resolve processing exceptions in ROSS ERP under the guidance of the EDI Specialist and Customer Relationship Manager.
• Assist in configuring and maintaining EDI connections and document types within SPS Commerce.
• Support the EDICOPY.BAT and AutoFTP file sync processes between production servers; escalate persistent failures promptly.
• Perform testing and validation for new trading partner onboarding and document type additions.
• Respond to internal inquiries from Customer Service, Shipping, and Finance related to EDI order discrepancies, routing issues, and document exceptions.
• Maintain and update documentation for EDI procedures, configurations, error codes, and troubleshooting steps in the IT Knowledge Base.

Trading Partner & Vendor Coordination

• Communicate with trading partners (e.g., Walmart, US Foods, Sam's Club) and third-party vendors (SPS Commerce, B2BGateway, Aptean/Ross) to coordinate testing, issue resolution, and onboarding tasks.
• Track open items and follow up on pending setups or corrections with external EDI teams.

AI Development & Automation

• Assist in building and maintaining AI-assisted tools to automate repetitive EDI tasks - such as exception triage, error categorization, and order discrepancy detection.
• Collaborate with the EDI Specialist and IT Director to identify high-value automation opportunities within the ROSS EDI workflow.
• Develop and refine AI prompt workflows and scripts (Python or Power Automate) to reduce manual intervention in daily EDI processing.
• Support testing and iteration of AI-generated automations before production deployment.
• Help document AI tool configurations, training inputs, and usage guides for team adoption.

Qualifications

Education

• Associate's or Bachelor's degree in Information Technology, Business, Computer Science, or a related field; or equivalent combination of education and relevant experience.

Experience

• 0–2 years of experience in IT support, data analysis, EDI, or a related field.
• Exposure to EDI standards (X12, ANSI) and common document types (850, 855, 810, 940, 944) is a plus.
• Any hands-on experience with AI tools, prompt engineering, Python scripting, or workflow automation is strongly preferred.

Skills

• Basic understanding of EDI data formats: X12 segments, XML, CSV, and flat files.
• Familiarity with FTP/SFTP file transfer concepts.
• Comfortable working in or learning ERP environments (ROSS experience is a plus).
• Strong analytical and problem-solving skills; able to read raw EDI data files to identify errors.
• Genuine curiosity about AI and automation - eager to learn and experiment with new tools.
• Excellent written and verbal communication skills for cross-departmental coordination.
• High attention to detail and organizational discipline.

Working Environment

This role sits within a small, collaborative team and will have daily interaction with Customer Service, Shipping, and Finance. You will be mentored by our EDI Specialist and also work closely with the Director of Information Technology. We are actively investing in AI-assisted workflows and expect this role to grow alongside those capabilities.

AMERICANS WITH DISABILITIES ACT

Kettle Cuisine complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

CORE VALUES

Kettle Cuisine takes the utmost pride in its people, products and reputation. Each employee is expected to understand and live our Core Values every day.

Honor Food – We create and produce the best tasting, safest, all natural recipes that strive for perfection in every batch, from bench to kettle

Honor Each Other – We seek to develop trusting, respectful and mutually rewarding relationships with all our team members and business partners

Honor Development – We recognize and nurture each other’s talents, strengths and interests in order to further strengthen and grow our team

Honor Innovation – We continually strive for creative and sustainable ways to achieve excellence