IT Support Specialist (DO)

Below is our job description for this position. Please also review the Important Instructions & Additional Information section below, which contains valuable information about our application process.

Basic Function Under the direction of assigned supervisor, assist with the support of Systems Infrastructure district wide including Servers, Operating Systems, Virtualization, Enterprise Storage (SANs), Backup and Recovery Systems and Microsoft Technologies such as Active Directory and the Microsoft 365 Family of Cloud Services. Install and support desktops, laptops, application software, printers, computer labs and related technology for Faculty, Staff and Administrators in person, via telephone or with the use of remote access tools. Serve as liaison between KCCD’s Managed Tier-1 Support Provider and the various IT support groups within KCCD.

DISTINGUISHING CHARACTERISTICS:

The IT Support Specialist is distinguished from the Systems Support Specialist I by an exclusive and added area to assist with Systems Administration type duties. Representative Duties Assist with research, installation and maintenance of backend IT Systems Administration services needed to support functions such as Device management, Device Security, Software patching and Software deployment.

Utilize, evaluate, and provide input on Systems Administration support processes and tools.

Assist with support of Systems infrastructure district wide. Leverage Active Directory capabilities such as group policies, printer resources, shared directories, containers, and groups needed to effectively support end-users.

Assist with Cross-Training of and Knowledge Transfer to College IT staff in Life Cycle management for end-user devices (Workstations, Laptops, Tablets, etc…).

Coordinate and/or lead district wide IT working groups for Tech Support or Systems Infrastructure related initiatives such as standardizing and utilizing best practices for patching end user devices.

Working collaboratively across all of IT, provide IT support for faculty, staff and administrators and ensure timely IT problem resolution or escalation to IT support staff located throughout KCCD (District Office, College sites).

Create, update, track and complete cases in KCCD IT’s Help Desk tracking system, for all IT problem and training requests from end-users.

Assist with the development and promotion of self-help resources such as Knowledge base articles, online training resources and end-user documentation utilized by KCCD students, faculty, and staff, as well as KCCD IT staff and Help Desk agents.

Maintain records and documentation for asset management and hardware replacement planning purposes.

Maintain, update and track inventory of District software licenses.

Receive, prioritize, and complete individual and group requests for hardware or software moves, adds, and changes.

Help provide hands-on training to users in the use of hardware and software and ensure end users are aware of what hardware and software is available for their use and how to obtain support for all IT services.

Handle end-user requests for hardware and software pricing and quotes.

Assist with software installation, patch management and inventory management. Undertake appropriate professional development opportunities to stay current on needed job skills and knowledge.

Perform related duties as assigned. Minimum Qualifications

Any combination of education and experience equivalent to:

Associate degree in computer science, management information systems or related field and 2 years increasingly responsible experience in workstation, server, a local-area networking and server application support.

OR

High school diploma, GED or equivalent certificate of competency and four years of work experience such as described in the representative duties section of the specification. Knowledge & Abilities

KNOWLEDGE (USE, CONFIGURATION, INSTALLATION, TROUBLEHOOTING) OF:

Modern enterprise level Information Technology Systems and processes. Microsoft Technologies such as Active Directory (i.e. Group Policy, User Management, etc.) and Microsoft 365 Cloud Services Virtualization (i.e. VMWare, Windows HyperV) Networking (Wired, Wireless, TCP/IP). Backup and Recovery solutions and practices. Workstations, Servers, Switches, Laptops, Printers, Copiers, Mobile devices, and related peripherals. Common client operating systems (i.e. Windows, MacOS) Common software applications (i.e. Microsoft Office, Adobe, Internet Browsers, etc.). Client Security software and techniques. Uses, capabilities, characteristics, and limitations of computer and related equipment.

ABILITY TO:

Perform a variety of technical duties in the implementation, operation, maintenance, repair and diagnosis of computers, networks and campus server applications. Install, maintain and support a variety of software packages. Read, comprehend and apply general instructions and technical documentation. Train or assist users in the use of technology Work independently with little direction. Work collaboratively across many IT and non-IT work groups. Understand and follow oral and written instructions. Communicate effectively both orally and in writing. Establish and maintain cooperative and effective working relationships with others. Set, prioritize, manage and meet realistic deadlines in a high-pressure environment.

SALARY RANGE

$ 6,114.24 - $ 8,639.28 monthly Maximum Entry Level Salary: $6,423.78 monthly

SPECIAL INSTRUCTIONS

First Review of Applications: Complete application packets will be accepted until the position is filled; but those received by November 24th, 2026, are assured consideration. The College reserves the right to extend time limits or reinitiate the recruitment/selection process at any point.

Completed application packet MUST include:

• Completed Online Application for Employment form
• Current resume
• Letter of interest (Cover Letter)
• Copy of legible transcripts
• List of five (5) professional references – Listed on application form

It is the applicant's responsibility to redact (or remove) any personal information from all documents prior to uploading. This includes Social Security Numbers, Date of Birth, and any photos of the applicant.

Foreign Degree: Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your on-line application.

Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. EEO Plan 2021-2024

Note: The District is strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District encourages a diverse pool of applicants and does not discriminate on the basis of national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices. Discrimination Free Work Environment

The District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission.

Benefits

Full-time permanent employees (20+ hours per month) are eligible for health benefits:

• Health
• Dental
• Vision
• Life Insurance
• Long-term Disability

In addition to the above benefits, the District also offers a robust voluntary benefits selection:

• Flex 125
• Additional products and services through American Fidelity
• Supplemental Voluntary Life Insurance
• Tax Shelter Annuities

The District participates in CalPERS Retirement System and Social Security benefits for Classified and Management employees. Employees covered under the California Public Employees Retirement System (CalPERS), are vested 100% after five years of full-time service credit. The District participates in the State Teacher's Retirement System (STRS) for faculty. Employees covered under the State Teacher's Retirement System (STRS), are vested 100% after five years of full-time service credit. All coverages begin on the first of the following month after the hire date.

The following classifications are eligible for the Affordable Care Act (ACA) health benefits at the employee expense offered through SISC:

• Permanent Employees (19 hours or less)
• Adjuncts
• Temporary Hourly
• Professional Experts

For additional information, please visit our Kern Community College District Benefits webpage.

Important Instructions & Additional Information

Complete applications received by the "assured consideration date" above are guaranteed to be reviewed by Human Resources. If you apply after this date, there is no guarantee that your application will be reviewed. However, we still recommend that you apply because recruitments remain open until filled. The District and/or College reserves the right to extend time limits and/or repost or restart recruitments at any point.

For all positions, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, shall be considered a core system competency and job requirement. (5 CCR § 53022)

Required Application Materials

Candidates may be required to submit any of the following materials based on the specific role. Please review the job posting and the attachments section of your application to confirm which documents are required for your submission:

• Completed Online Application

• Current resume

• Letter of interest (Cover Letter)

• Copy of legible transcripts

• Copy of Driver's License

Important Privacy Notice: Applicants are responsible for redacting or removing all sensitive personal information from all uploaded documents prior to submission. Please remove Social Security Numbers, Dates of Birth, and Applicant Photos.

References

Professional reference information will be confirmed and required upon invite to second level interview, if applicable.

Equivalency for Minimum Qualifications

Applicants for faculty and educational administrator positions in California Community Colleges are required to meet certain minimum qualifications as provided by the California Community Colleges Chancellor's Office and detailed in the Minimum Qualifications for Faculty and Administrators in California Community Colleges handbook. If you do not meet these minimum qualifications, you may still be eligible by completing the KernCCD Application for Equivalence process. Please see our Faculty Equivalency Process website for more information.

International or Foreign Degrees

Applicants with international or foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your online application.

Accommodations

Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. (For more information, see our Diversity, Equity, Inclusion, and Equal Employment Opportunities website.)

Discrimination Free Work Environment

Discrimination based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation of any person, military and veteran status, or the perception that a person has one or more of these characteristics is illegal and violates Kern Community College District policy.

The Kern CCD Equal Employment Opportunity Plan guides the development, implementation, and monitoring of the District's efforts to foster equal employment opportunities and workplace diversity.

See our Discrimination-Free Work Environment webpage for more information.

Work Authorization

Kern Community College District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission.

E-Verify

The Kern Community College District participates in the U.S. Department of Homeland Security’s E-Verify program to verify the identity and employment eligibility of all newly hired employees. To learn more about E-Verify, please visit e-verify.gov.

Helpful Links

Kern Community College District

Salary Schedules

Job Descriptions

Benefits

Faculty Minimum Qualifications/Equivalency Process