Fixed Route Operator

Fixed Route Operator (Routed Coach Operator) BRTA Starting Pay: \$25.92 per hour Up to \$5,000 Sign-on Bonus (Rules Apply) I/i> Knowledge and Experience: - Must be minimum 21 years of age - High School Diploma or equivalent required - 3 years verifiable Driving record - Must have a valid Massachusetts driver license, CDL B with Passenger endorsement preferred - Must have clean driving record - DMV printout required - Must have stable work history Skills: - Excellent customer service skills - Positive attitude and enjoy working with the general public - Adaptive decisions making skills handling unexpected situations - Excellent communication skills - Able to follow directions - Consistently showing up on time and being dependable - Ability to obtain a CDL Class B with Passenger and Airbrakes Endorsement - Ability to work in an ever changing environment - Must be able to correctly use all electronic technology after training has been provided Key Accountabilities: Customer Service - Ensure customers feel welcome - Effectively communicate with passengers especially in the event of service disruptions - Provide passengers with assistance as needed - Accommodate passengers with information such as schedule, guidance, ect. Safety - Practice defensive driving, anticipating potential hazards and reacting appropriately to avoid accidents - Ensure safe on-road operations while maintaining on-time performance - Familiarity with assigned routing and detours to include inclement weather - Awareness of ADA Policies and Procedures to ensure compliance - Proper operation of all wheelchair lifts to include manual operation, for each bus model - Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures - Assist and help passengers with mobility devices, such as wheelchairs or walkers - Assisting passengers with boarding and properly securing wheelchairs Operations - Collect the prescribed fare media and notify dispatch of any type of fare evasion or fraud - Perform pre and post trip inspections and enter all defects on to the DVIR forms - Follow exact deadhead routing and their assigned revenue service routes - Depart the start of each route exactly on-time and never operate ahead of schedule - Operators must wear uniforms at all times while in service and must display a clean and professional appearance. - Operators are responsible for keeping the vehicle clean and sanitary during their shift. - Perform other duties as assigned