Human Srvs Program Supervisor

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11/18/2026 (11:59 PM ET)

2606064

Human Srvs Program Supervisor

Pay Grade 16

Salary

$6,023.74 - $6,324.92 Monthly

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK

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Hiring Agency

General Government Cabinet | Auditor of Public Accounts

Location

Location Varies

Description

The Auditor of Public Accounts (APA) is a constitutional office led by the elected Auditor of Public Accounts, Allison Ball. The Commonwealth Office of the Ombudsman (COO), an office within the APA, serves Kentuckians who receive public services through the Cabinet for Health and Family Services (CHFS), ensuring the Cabinet is held accountable by providing recommendations to improve its performance. We answer questions about CHFS programs, investigate customer complaints and work with CHFS management to resolve them, advise CHFS management about patterns of complaints and recommend corrective action when appropriate. The COO aims to be conscientious and responsive and provide meaningful feedback to Cabinet staff to improve customer service and satisfaction and Cabinet effectiveness.

The Complaint Review Branch (CRB) is part of the COO’s Office of Citizen Services and Policy Integrity. It reviews and makes recommendations to resolve complaints about the CHFS and services delivered by Cabinet employees. The Branch issues recommendations to the CHFS concerning complaint trends to improve the Cabinet’s performance and may require corrective action when policy violations are identified.

If you are looking for a team where you can add value by employing your years of experience, where you will feel valued for your dependable work ethic and where you can excel while working with a small team to perform complex tasks, this is the place for you. Our team members have a unique opportunity to work in a rewarding and engaging environment at an agency that supports a healthy work to life balance, with the potential for flexible schedules and telecommuting.

This Human Services Program Supervisor will supervise the Foster Care Section within the Complaint Review Branch, overseeing Citizen Assistance Specialists who provide assistance to the public regarding complex issues and complaints about government services. The supervisor will guide and review casework performed by section staff, act as a liaison for and coordinate programmatic activities relative to the assigned CHFS program area, specifically foster care, including placement, licensing, permanency, and caregiver support, and ensure section activities align with office standards and priorities. The supervisor will also direct research activities, oversee special studies and investigations conducted by the section.

The following tasks will be a part of the position:

• Supervise professional staff conducting Ombudsman complaint investigations.
• Assign and review casework to ensure timely and accurate resolution.
• Monitor program performance through case reports, staff meetings, and onsite reviews.
• Provide expert level guidance to staff and leadership on complex or high-risk complaint matters.
• Interpret and apply laws, statutes, regulations, and policies to investigate complaints involving children in foster care and out of home care, foster, adoptive, and kinship caregivers, licensed private child caring and child placing agencies, and the homes and placement settings in which children are served.
• Issue corrective action plans.
• Review closed cases for accuracy and compliance.
• Prepare work process and task reports and analyze program trends to recommend efficiency improvements.
• Maintain required section records.
• Recommend changes to policy and procedure based on findings and identified gaps in current practice.
• Perform other duties as assigned.

Preferred Skills and Abilities:

• Prior supervision experience
• Working knowledge of child welfare law, policy, and practice, including foster care licensing, placement, and permanency requirements
• Strong ability to work effectively with all levels of staff
• Strong technical review and research skills
• Strong analytical and organizational skills, as well as intense attention to detail
• The ability to problem-solve through critical and creative thinking
• Initiative to be self-motivated and meet established timeframes

Minimum Requirements

EDUCATION:

Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS:

Four years of professional experience in the administration of human services programs, emergency management services, emergency medical technician, paramedic, or related field.

Substitute EDUCATION for EXPERIENCE:

A master's degree in social work, health administration, labor relations, public or business administration or related field will substitute for one year of the required experience.

Substitute EXPERIENCE for EDUCATION:

Administrative or business experience, or professional, subprofessional, or clerical work in a human services area, emergency management services, emergency medical technician, paramedic, or related field will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Incumbents working in this job title typically perform duties in an office setting.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Angela Shouse at angelag.shouse@ky.gov or 502-209-4765.

An Equal Opportunity Employer M/F/D