Overview
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.
By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Kentro is hiring for a SAM Data Team Lead to support the VA ESOM contract. We are looking for a skilled and analytically driven SAM Remediation Data Team Lead to support the Department of Veterans Affairs’ enterprise-wide Software Asset Management (SAM) Remediation on ServiceNow. This role sits at the intersection of data engineering and software asset intelligence, responsible for leading the data team, designing, building, and maintaining the analytics infrastructure that enables data-driven decision-making across the SAM program. The ideal candidate combines deep ServiceNow Platform Analytics expertise and management experience with strong data modeling skills and a passion for translating complex data into actionable compliance and optimization insights. This is a critical role in advancing the VA’s SAM maturity and ensuring stakeholders have the intelligence they need to manage software assets effectively at enterprise scale.
Location: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours.
Compensation Range: The anticipated base salary range for this position is $115,000 –$165,000 annually and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.
This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.
Responsibilities
Team Leadership
- Lead and manage the SAM Data Team, providing day-to-day oversight of the SAM Data Team, including task assignment, quality review, and progress tracking against remediation targets.
- Mentor, support and guide staff in career development including recurring one-on-one meetings and performance evaluations.
- ServiceNow Platform Analytics Design and Implementation
- Delivering meaningful analytics requires a strong foundation in both the platform and the underlying data. This engineer will:
- Design, build, and maintain ServiceNow Platform Analytics reports and dashboards tailored to SAM program needs, including software usage, compliance status, and license optimization opportunities.
- Translate stakeholder reporting requirements into functional analytics solutions within the ServiceNow environment.
- Ensure dashboards and reports are performant, accurate, and accessible to both technical and non-technical users.
- Establish and document standards for report naming conventions, data refresh cadences, and dashboard governance.
Data Modeling and Integration Accurate, well-structured data is the foundation of reliable analytics. The SAM Data Team Lead will:
- Design and implement data models that support software asset tracking, compliance monitoring, and usage trend analysis within ServiceNow SAM.
- Identify, evaluate, and integrate relevant external data sources - such as software publisher catalogs, contract data, and procurement records - into the ServiceNow platform to enrich internal analytics.
- Collaborate with integration engineers and platform administrators to ensure data pipelines are reliable, well-documented, and aligned with VA data governance standards.
- Maintain data quality standards, including validation rules, reconciliation processes, and exception handling procedures.
Predictive Analytics and Compliance Intelligence Proactive insight generation is central to delivering value to VA stakeholders. The SAM Data Team Lead will:
- Develop predictive analytics models and trend analyses to forecast software usage patterns, license shortfalls, and compliance risk areas.
- Build automated alerting and exception reporting to surface high-priority compliance gaps before they escalate.
- Support software optimization analysis, identifying opportunities to consolidate licenses, retire unused software, and reduce costs.
- Partner with internal and external stakeholders to align analytics outputs with program goals and VA needs.
Reporting, Documentation, and Stakeholder Support Clear communication of data findings is as important as the findings themselves. This SAM Data Team Lead will:
- Produce recurring and ad hoc analytics reports for project leadership, VA Product Owners, and cross-functional stakeholders on a defined cadence.
- Translate complex data findings into clear, concise narratives and visualizations appropriate for both technical and executive audiences.
- Maintain thorough documentation of data models, report logic, integration mappings, and dashboard configurations to support knowledge transfer and audit readiness.
- Provide training and guidance to team members and stakeholders on interpreting and using analytics outputs effectively.
Qualifications
- Bachelor’s degree in computer science, information systems, data science, or a related field (8 years of additional relevant experience may be substituted for education).
- 8+ years of experience in data engineering, analytics, or business intelligence, preferably in IT asset management or enterprise platform context.
- Hands-on experience with ServiceNow, including Platform Analytics, Performance Analytics, or reporting toolsets.
- Demonstrated experience designing data models and building analytics solutions that integrate internal and external data sources.
- Strong proficiency in data query languages and tools (e.g., SQL, Power BI, ServiceNow Glide Record, or equivalent).
- Experience working with software asset management or IT asset management data, including software usage records, license entitlements, and compliance metrics.
- Strong analytical and problem-solving skills with the ability to translate ambiguous requirements into structured analytics solutions.
- Excellent verbal and written communication skills, including experience presenting data findings to leadership and cross-functional stakeholders.
- Experience working in federal or compliance-driven environments strongly preferred.
Preferred Qualifications:
- Experience with ServiceNow Software Asset Management (SAM) Pro module, including normalized software library, reclamation rules, and compliance dashboards.
- Familiarity with predictive analytics or machine learning techniques applied to IT operations or asset management data.
- Experience integrating external data sources into ServiceNow using Import Sets, Data Sources, or Integration Hub.
- ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist – SAM, or Performance Analytics certification, or willingness to obtain.
- IAITAM Certified Software Asset Manager (CSAM) or equivalent certification.
- Experience supporting VA or other federal agency IT modernization programs.
- Familiarity with Agile/Scrum delivery methodologies in a government contracting context.
Clearance Requirement:
- US Citizen or Lawful Permanent Resident (Green Card)
- Willing and able to obtain and maintain Public Trust Clearance
- Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
- If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.
Benefits
The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.
Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award
Benefits
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.
Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.
How to Apply To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.
Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us. #LI-