Jobs in the United States

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Regional Marketing Manager - West Enterprise
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United States
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic…
Added 12 mins ago
AI Domains Deployment Strategist - Vice President
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…operational use. Working alongside Operations, Product, Engineering, Data and Controls teams, you will advise leaders on transformation opportunities and solution choices, resolve delivery…
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…addressing AI-related risks such as prompt injection, sensitive data exposure, excessive agent privileges, tool misuse, model and data poisoning, and compromised AI supply chains. This…
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…infrastructure supporting AIC’s continuously operating SaaS…
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- $87,800 to $209,500 USD / year
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Added 15 mins ago
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Senior Director, Product Management
Oracle
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- $169,800 to $355,400 USD / year
Oracle Cloud Infrastructure (OCI) is developing scientific platform capabilities that connect computational workflows, scientific data, artificial intelligence (AI), and laboratory…
Added 18 mins ago
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Tableau and Power BI Platform Administrator
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SF, CA
- $140,000 to $160,000 USD / year
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Added 19 mins ago
Zora AI, Forward Deployed Engineer - Products & Platforms
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Arlington Heights, IL · Atlanta, GA · Austin, TX · Baltimore, MD · Bellevue, WA · Birmingham, AL · Boise, ID · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Costa Mesa, CA · Dallas, TX · Davenport, IA · Dayton, OH · Denver, CO · Des Moines, IA · Detroit, MI · Fort Worth, TX · Fresno, CA · Ft. Lauderdale, FL · Gilbert, AZ · Grand Rapids, MI · Hartford, CT · Hermitage, TN · Honolulu, HI · Houston, TX · Huntsville, AL · Indianapolis, IN · Inglewood, CA · Jacksonville, FL · Jericho, NY · Jersey City, NJ · Kansas City, MO · Lake Mary, FL · Lansing, MI · Las Vegas, NV · Los Angeles, CA · Louisville, KY · McLean, VA · Mechanicsburg, PA · Memphis, TN · Miami, FL · Midland, MI · Milwaukee, WI · Minneapolis, MN · Monterey, CA · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Omaha, NE · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Richmond, VA · Rochester, NY · Rosslyn, VA · Sacramento, CA · Salt Lake City, UT · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tallahassee, FL · Tampa, FL · Tempe, AZ · Tulsa, OK · Washington, DC · Westlake, TX · Wichita, KS · Williamsville, NY
…accelerate agentic value, feeding real-world learnings back into the platform…
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Principal / Sr. Principal Scientist - Molecular Biology & Protein Expression (PM schedule)
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- $140,000 to $150,000 USD / year
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Added 26 mins ago
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Recruiter, Life Sciences & Medtech
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…Specialist II utilizes mechanical expertise, controls knowledge, and data analysis to drive equipment performance and operational excellence. The position serves as a key technical resource…
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Director, Securing AI
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Albany, NY · Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cleveland, OH · Columbus, OH · Dallas, TX · Denver, CO · Detroit, MI · Harrisburg, PA · Houston, TX · Kansas City, MO · Los Angeles, CA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New York, NY · Orlando, FL · Philadelphia, PA · Phoenix, AZ · Sacramento, CA · San Francisco, CA · Seattle, WA · St Louis, MO · Tallahassee, FL · Tampa, FL · Washington, DC
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Senior Manager, Field & Partner Marketing, Americas
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Kentro

Contact Center Data Architect

Woodlawn, MD, United States

$140,000 to $150,000 USD / year

Apply on careers.kentro.us About employer

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Job details

Pay: $140,000 to $150,000 USD / year
Apply by: Nov 10, 2027
Experience: Experience: 7+ years in data architecture or engineering
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for a Contact Center Data Architect to spearhead the design, implementation, and optimization of our customer experience data ecosystem. This role is responsible for architecting the data strategy that powers our CCaaS (Contact Center as a Service) environment. You will bridge the gap between Amazon Connect application data, Workforce Optimization (WFO) platforms, and our AWS cloud infrastructure, joining a team of data professionals to deliver actionable insights using Athena, Data Lake, and Snowflake/Databricks.

Location: Hybrid in Woodlawn, MD.

Compensation Range: The anticipated base salary range for this position is $140,000–$150,000 annually and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.

This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

Responsibilities

Strategic CCaaS & WFO Integration: Own the design of end-to-end data solutions that unify Amazon Connect event streams with Workforce Optimization (WFO) data (e.g., Verint, Genesys, or NICE) to provide a 360-degree view of center performance.
Lakehouse Ownership: Oversee the implementation and maintenance of our Data Lake architecture using AWS Athena and cloud-based data architecture, ensuring high-performance querying for both real-time operational tracking and long-term historical analysis.
Journey & Operational Intelligence: Define and implement data models that unify IVR navigation paths, agent performance event streams (CTR/ARS), and standard contact center KPIs (e.g., AHT, FCR, Occupancy, and Schedule Adherence).
Pipeline Orchestration: Manage complex ETL/ELT processes using MS SQL, Python, CloudWatch and AWS Glue to ensure seamless data flow between CCaaS applications, IVR logs, WFO databases, and the data lake.
Data Governance & Quality: Establish and enforce rigorous data governance and security standards, ensuring sensitive customer interaction data and PII are handled with the highest level of compliance.
System Optimization: Continuously monitor and tune Athena query performance and Snowflake clusters to balance cost-efficiency with the speed required for contact center decision-making.

Qualifications

Education: Bachelor’s degree in Computer Science, Data Engineering, or a related technical field.
AWS certification (e.g., AWS Certified Data Analytics, AWS Certified Solutions Architect) is a plus.
Experience: 7+ years in data architecture or engineering
Domain Expertise: Extensive experience in a contact center environment is mandatory. Must demonstrate a deep understanding of CCaaS operations and core contact center metrics.
Technical Mastery: * Expert-level proficiency in the AWS Data Stack (Athena, S3, Glue, Lambda).
Hands-on experience with Databricks/Snowflake for data processing and advanced analytics.
Strong command of MS SQL Server and the broader Microsoft SQL stack.
Platform Knowledge: Advanced familiarity with Amazon Connect application data (Contact Trace Records, Agent Event Streams) is a core requirement.

Preferred Experience:

Experience integrating and modeling IVR data to analyze customer containment and drop-off rates.
Experience with Workforce Optimization (WFO) platforms such as Verint, Genesys, or NICE.
Ownership: Proven ability to translate business requirements into technical roadmaps.

Clearance Requirement:

US Citizen or Lawful Permanent Resident (Green Card)
Willing and able to obtain and maintain Public Trust Clearance
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.

Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us. #LI-

Apply on careers.kentro.us About employer

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Jobs in the United States