13 - Systems Analyst Manager

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Scope of Work:

The Systems Analyst Manager independently leads a team of Systems Analysts responsible for partnering with business stakeholders, technology teams, and project leaders to deliver effective technology solutions that support organizational objectives and optimize the organization’s system integrations and data exchange processes. This role ensures business requirements are accurately captured, analyzed, and translated into scalable solutions that improve operational efficiency, customer experience, and business outcomes.

This position requires a unique balance of technical, data, and analytical expertise and strong partnerships across key business areas to advance initiatives and optimize business performance.

Essential Functions (3):

• Cross-Functional Collaboration
• Work with Business Analysts to translate user and system requirements into functional technical specifications, identify available data, communicate findings and results, and develop implementation strategies
• Consult with Business Analysts to develop solution requirements, requests for proposals (RFPs), vendor assessments, and detailed application comparisons when new initiatives arise
• Participate in vendor assessments and vetting processes to identify best fit solutions
• Discuss data transformation, integration, and reporting requirements with both technical and non-technical audiences
• Work with business areas to improve workflows and automation with a high focus on process optimization, efficiency, and continuous improvement
• Work with IT and business areas to ensure appropriate policies and procedures are in place to support the environment to meet regulatory and compliance activities
• Manage expectations of business partners and facilitate team resources to support business needs
• Application Configuration & Technical Support
• Configure, document, and provide technical support for business applications, workflows, APIs, integration specifications, and other automated processes
• Create reports, dashboards, and automated data processes using PHP, SQL, Power BI, Excel, or other reporting tools
• Cross-train team members in new software and solutions
• Support application upgrades, testing, implementation, and user training
• Work with business users and System Analysts to resolve technical issues and conduct root cause analysis
• Ensure interoperability across systems
• Leverage continuous improvement to solidify standards, identify improvement opportunities and address gaps in processes or approaches
• Systems Analyst Team Management
• Lead and mentor a team of Systems Analysts, driving a collaborative and innovative environment
• Drive best practices for development methods, setting standards and expectations for documentation and communication that ensure consistency within the team
• Provide consistent and frequent coaching for direct reports to develop skills, identify professional growth opportunities, and build bench strength; retaining and motivating high performers
• Encourage direct reports to pursue innovative approaches to address problems and opportunities
• Communicate and manage project responsibilities and clear priorities to direct reports, driving on-time delivery of projects using management approaches such as agile or hybrid methods
• Support a collaborative team culture and positive interactions and address performance issues promptly and directly

Other Duties & Responsibilities:

• Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
• Understands, supports and adheres to organizational policies and procedures
• Consistently emphasizes the importance of teamwork in the department and company at large
• Responsible for keeping abreast of company news and information
• Responsible for completing required training and policy review
• May serve on various committees
• Willingness to take on additional tasks and duties

Desired Certifications & Licenses:

• Not Applicable

Desired Knowledge, Skills & Abilities:

• Highly self-motivated, proactive, and results-oriented
• Maintains the highest standards of professionalism, integrity, trust and confidentiality
• Proficiency in Microsoft Office Products
• Ability to adapt to change
• Exceptional written, verbal, and presentation communication skills
• Strong organizational and project coordination skills with the ability to manage multiple priorities, initiatives, and deadlines simultaneously
• High degree of accuracy, attention to detail, and commitment to data integrity and quality
• Strong analytical and critical thinking skills with the ability to identify root causes, evaluate alternatives, and solve complex technical and business problems
• Advanced proficiency in SQL queries, database management, data modeling, and query optimization
• Experience with modern business intelligence (BI) platforms and data visualization tools to support reporting, analytics, and decision-making
• Strong understanding of data integration concepts, including extracting, transforming, loading (ETL/ELT), and leveraging data from data warehouses, transactional databases, object stores, APIs, and other enterprise data sources
• Experience working with structured and semi-structured data formats, including JSON and XML
• Proficiency in scripting and automation technologies, including VBScript and other relevant scripting languages
• Experience with application administration, configuration management, and system troubleshooting
• Broad understanding of hardware and software systems, including their installation, maintenance, and life cycles
• Advanced computer skills with the ability to learn and support emerging technologies and enterprise systems
• Prior knowledge of banking, financial services, and regulatory compliance requirements is preferred
• Understanding of informational security, risk management, data governance, and regulatory controls within a financial services environment is preferred
• Demonstrated ability to lead, mentor, and develop systems analysts while fostering collaboration and accountability

Desired Job Experience:

• 3+ years of related experience
• Experience in a professional, service focused, and fast-paced environment
• Experience working in a team-oriented, collaborative environment
• Experience facilitating cross-functional partnerships between business units, technology teams, vendors, and stakeholders
• Proven ability to develop, coach, and lead a technical team

Desired Education:

• High school or General Education Diploma
• Bachelor’s Degree in Information Systems, Information Management, Computer Science, or related business field

Working Conditions & Minimum Physical Requirements:

• Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards
• Dexterity of hands and fingers to operate a computer and other office equipment
• Lifting and moving of moderately heavy objects on occasion
• Normally seated for extended periods of time

External and internal applicants, as well as position incumbents who become disable as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

10/13/2026