Jobs in the United States

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Added just now
Sample Processing Associate - 3rd Shift
Exact Sciences Labs, LLC
United States
The Clinical Lab Associate I, Specimen Processing follows all Laboratory policies and procedures and maintains accurate data reporting practices to ensure consistent and diligent execution…
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Screening Sales Respresentative- Wellington, FL
Exact Sciences Corp
FL
Analyze local healthcare markets, customer data, and account insights to identify opportunities that improve patient outcomes and enhance the system of care.
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IT Director, Data Product Management & Governance
Abbott Laboratories
IL
The IT Director, Data Product Management & Governance is a senior technology leader responsible for building and sustaining Abbott's enterprise data product capabilities and governance…
Added just now
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Registered Nurse - Surgery - Part-time - 60 hrs/pp - Walnut Outpatient Surgery
Bronson Methodist Hospital
United States
- Part-time
BLS certification required by completion of core orientation
Added just now
Registered Nurse (RN)- Emergency Department (PT Nights)
Kennestone Hospital, Inc.
United States
C.Participates in data collection, poses relevant clinical questions to advanced evidence-based practice. Consults appropriate experts and uses appropriate resources and evidence to address…
Added 1 min ago
Senior Process Engineer - Plastic Extrusion Expertise Required
Illinois Tool Works
Itasca, IL
Analytical Thinking: Evaluate and interpret complex data to define desired outcomes and potential solutions.
Added 1 min ago
AC
Specialist, Accounts Payable
AAA Club Alliance Inc.
Wilmington, DE
- $19.15 to $26.95 USD / hour
Strong numerical, analytical, data-entry, and transaction-processing skills.
Added 1 min ago
Systems Integration Lead
SAIC
Beale AFB, CA · Chantilly, VA
…engineering entry point for external systems, mission partners, data providers, and user communities seeking integration into the ecosystem. This individual will guide onboarding efforts…
Added 1 min ago
Hardware Reliability Engineer (Starlink Aviation)
SpaceX
Woodinville, WA
Programming experience in Python, C or SQL with an emphasis on data analysis and automation.
Added 1 min ago
SO
ENGINEER II 2026-02718
State of Wyoming
Rawlins, WY · WY
- $35.12 to $39.02 USD / hour
Examines and verifies numeric data and specifications on source documents by recalculating computations using geometry or trigonometry.
Added 2 mins ago
Portfolio Analyst II - IT (Onsite Role)
O'Reilly Technology Services, Inc.
United States
…across enterprise technology initiatives. Acting as the team's data and reporting subject-matter expert, this role transforms complex project, resource, and financial datasets into…
Added 2 mins ago
Registry Manager
CorEvitas, LLC
Remote, United States
…portfolio, our evidence-based solutions specialize in generating data intelligence and clinical insights needed to bring safe and effective treatments to market. Your objectivity and…
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Manufacturing Planner/Scheduler ll
EP Scientific Products LLC
Miami, OK
Use data to make decisions: Work with ERP/MRP systems, Excel, and production reports to monitor schedules, track performance, and recommend improvements.
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Manufacturing Tech I
Life Technologies Corporation
Lebanon, TN
Ability to use Personal Protective Equipment (PPE) and understand chemical hygiene including labels and Safety Data Sheets (SDS), common chemicals are disinfecting, solvents and IPA…
Added 2 mins ago
Lab Assistant - Multiple Shifts
PPD Global Central Labs, LLC
Highland Heights, KY · Covington, KY
Added 2 mins ago
Senior Director, Channel Strategy & Operations
Denali Therapeutics Inc
United States
The role also owns the commercial channel data ecosystem including inventory, sales, dispensing, and chargeback data flows and serves as a commercial lead for Denali’s SAP ERP…
Added 3 mins ago
Senior Director of Technology Services
The University of Texas at Austin
United States
…at Austin brings together Computer Science, Statistics and Data Science, and Information. Its research and educational programs span AI and robotics, mathematical and statistical…
Added 3 mins ago
Senior Academic Advisor
The University of Texas at Austin
United States
…hubs for computer science, information, and statistics and data science research and education anywhere in the world. The School of Computing has a close relationship with Austin’s thriving…
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Principal Technical Expert, Plant Extract
Summit, NJ
Use analytical data, designed experiments, technical modeling, and scientific literature to develop structure-function and composition-performance relationships.
Added 3 mins ago
Front Office Manager
Marriott
PHILADELPHIA, PA
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Added 3 mins ago
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Sample Login Technician, Pomona, CA
Eurofins
Pomona, CA
- Up to $19 USD / hour
Data entry for sample login with a high level of attention to detail
Added 3 mins ago
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Assistant Branch Manager - Santa Ana
O. C. Credit Union
Santa Ana, CA
- $35.35 to $38 USD / hour
Make Smart Decisions: Use data, NPS feedback, and financial reports to guide branch strategy and profitability.
Added 3 mins ago
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Assistant General Counsel, Commercial
Invenergy LLC
Chicago, IL · Denver, CO
- $205,000 to $240,000 USD / year
Invenergy is North America’s largest privately held developer, owner, and operator of power infrastructure. With 25 years of trusted execution, we deliver reliable, affordable energy…
Added 3 mins ago
Speech Language Pathologist Assistant
PREP ASU Preparatory Academy
United States
Assist the speech-language pathologist in collecting and tallying data for assessment purposes, without interpreting the data.
Added 3 mins ago
Continuous Improvement (CI) Manager
Watts Regulator Company
Franklin, NH
· Proficiency in Excel/PowerPoint/Word; strong data sense and the ability to communicate clearly to all levels.

Kendra Scott

Director, CRM

Austin, TX, United States

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Job details

Posting language: English

Original job description

About Kendra Scott We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

Position Overview The Director, CRM will own email, SMS, and lifecycle marketing strategy, driving customer engagement, conversion, retention, and revenue growth. This leader will combine deep, hands-on expertise with strong analytical judgment to build effective campaigns, personalized customer journeys, and scalable lifecycle programs. Success in this role requires the ability to set strategic direction, develop talent, translate data into action, and make clear recommendations to senior leaders. This individual will bring a high-care, high-bar leadership approach and actively use AI to improve marketing effectiveness and drive customer segmentation, personalized communications at scale.

Key Responsibilities

CRM Strategy and Performance

Own and lead email and SMS marketing strategy, connecting campaign and lifecycle priorities to customer needs and business goals.
Own the CRM roadmap, campaign calendar, and prioritization of lifecycle initiatives, aligning team capacity and resources with business goals.
Develop new and optimize existing customer journeys, automations, and trigger-based campaigns that convert subscribers into first-time purchasers and drive repeat purchase, retention, and reactivation.
Lead advanced customer segmentation strategy to drive personalized communications at scale across Kendra Scott’s owned media channels.
Set and manage channel and lifecycle performance goals across conversion, incremental revenue, revenue per message, repeat purchase, retention, and subscriber health.
Establish a performance reporting and forecasting cadence that connects CRM activity to revenue targets and identifies opportunities, risks, and corrective actions.
Identify why campaigns are underperforming, recommending solutions, and partnering with execution teams to implement improvements quickly.
Develop contingency plans for missed performance targets, campaign disruptions, and shifting business priorities.
Present performance insights, tradeoffs, and actionable recommendations to senior leadership.

Attentive, Segmentation, and Personalization

Serve as a strategic and operational expert in Attentive, guiding program development, optimization, and reporting.
Lead segmentation and personalization initiatives using customer behavior, purchase history, engagement, and lifecycle stage.
Build and refine automated journeys and triggered communications to deliver relevant messages at the right moments.
Establish a disciplined testing approach across audiences, messaging, creative, offers, timing, and frequency.
Set standards for subscriber growth, deliverability, list health, and contact frequency to support sustainable channel performance.
Partner with cross-functional teams to support data quality, campaign accuracy, and consistent customer experience.

AI and Continuous Improvement

Actively apply AI tools and methodologies to improve segmentation, personalization, campaign development, and performance analysis.
Identify practical opportunities to use AI to increase team efficiency and strengthen customer engagement.
Clearly articulate how AI applications improve marketing outcomes and evaluate their effectiveness through measurable results.

Leadership and Cross-Functional Partnership

Lead and develop the CRM team, establishing clear ownership, coaching expectations, and performance accountability.
Lead with high care and high standards, reinforcing collaboration, and continuous improvement.
Partner closely with Creative, Merchandising, Digital, Analytics, and campaign execution teams to align customer communications with business priorities.
Collaborate with acquisition and loyalty partners to strengthen subscriber onboarding, first-purchase conversion, and ongoing engagement.
Translate executive feedback into clear priorities and timely execution.
Operate effectively in a fast-paced, high-visibility environment, balancing proactive planning with responsive decision-making.

Our Ideal Candidate

Progressive experience in CRM, lifecycle, retention, or customer marketing within the retail industry (fashion and/or jewelry preferred), including team leadership and meaningful ownership of strategy and results.
Proven success driving customer engagement, retention, and revenue growth for a consumer, retail, fashion, beauty, lifestyle, or digitally native brand.
Deep, hands-on email platform experience, with Attentive email/SMS highly preferred, including ownership of email and SMS programs, automated journeys, segmentation, personalization, and reporting.
Demonstrated ability to partner with acquisition and loyalty teams to create seamless subscriber onboarding, drive first purchase, and strengthen ongoing customer engagement.
Experience developing CRM campaigns and lifecycle journeys that support loyalty or membership engagement strongly preferred.
Strong understanding of retention, customer lifetime value, incrementality, and CRM effectiveness, including conversion, revenue per message, purchase frequency, and repeat purchase.
Experience in an omnichannel environment, with an understanding of how customer communications influence e-commerce and store performance.
Strong analytical judgment and the ability to connect customer insights, financial results, and creative decisions.
Practical experience using marketing technology, automation, customer data platforms, and AI to improve outcomes.
Previous experience successfully launching and managing segmented, personalized communications at scale.
Proven ability to develop talent and influence cross-functional partners.
Confident and proactive communication skills, with the ability to simplify complex information, make recommendations, and create alignment with senior leaders.
A builder mentality: comfortable with ambiguity, responsive to feedback, and motivated to create capabilities that support growth.
A shared appreciation for our core values of Family, Fashion, and Philanthropy.

The Ideal Leader The Director, CRM is a results-driven leader who translates customer engagement into measurable revenue growth. They bring a track record of improving conversion, retention, purchase frequency, and customer lifetime value through email, SMS, and lifecycle marketing. They will turn customer and business priorities into targeted campaigns and personalized journeys, with clear performance goals and accountability for results. Using data, creativity, technology, and disciplined testing, they will strengthen segmentation, scale effective programs, and adjust quickly when performance falls short. They will bring curiosity, initiative, and commercial judgment to convert subscribers into customers, deepen existing customer relationships, and build loyalty that drives long-term growth for Kendra Scott.

We are an equal opportunity employer and value diversity at our company.

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Jobs in the United States