National Account Manager

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary: Reporting to the Sales Manager, the Account Manager is a key member of the Sales team. The person in this role is responsible for outside customer sales and sales satisfaction through direct contact, phone, or other electronic communications. Sales functions include territory management, customer interaction activities, identifying decision makers, making sales calls, uncovering needs and closing sales. Candidate will be placed in an established account base and will be responsible for achieving sales and margin objectives.

Exciting work you will do:

The essential duties and responsibilities of an Account Manager will consist of, but are not limited to, the following:

Contact customers and develop and clearly articulate Kendall value proposition for products and services

Keep CRM system up to date with account, contact and opportunity pipeline information

Attend sales meetings and other company meetings as requested; may attend industry shows and conventions

Professionally represent Kendall in presentations, briefings and trade events

Entertain customers; maintain good will

Promote customer training (lunch and learns, etc.)

Make special or emergency deliveries if needed

Contribute to annual budgeting and forecasting process

Forward information on competitors' activities, and possible sales leads

Plan strategy, goals and objectives for each account

Regularly meet or exceed sales targets

Perform business reviews to align Kendall capabilities with client goals and present this to executive levels in the client organization

Make calls independently or with internal resources including technical and management in an effort to achieve account goals

Interact with Kendall management and technical team to develop customer strategies, coordinate follow-up effort, maximize profits, close orders and ensure efficient and effective project delivery

Manage the proposal delivery process, including follow-up, and work with Kendall resources to develop proposals

Pursue desirable business that aligns with company goals

Maximize gross margin and achieve Kendall profit goals from assigned accounts

Participate in project management meetings with a goal to ensure customer satisfaction and identify other revenue generating opportunities

Regularly review all pertinent sales reports. Provide value-added service by helping customers find more efficient solutions

Represent the company at all times in a public relations capacity

Submit call, expense and other reports as required

Work with Project Team to present change orders on given projects

Act as a liaison between various Kendall resources to ensure timely resolution of all account issues, including but not limited to, project delays, warranty and repair issues