Operations Manager - Vail

JOB OVERVIEW

As Operations Manager, you lead inventory operations for your store. You will schedule your team for success and take ownership of your stock room - from organization to min/max to supply ordering - so that it operates at the highest standard.

CORE EXPECTATIONS

• Lead by example and set each day up for success.
• If you find a problem, you find the solution.
• Stay organized and over-communicate.
• MYCFI - Make Your Co-worker Feel Important.
• Hold everyone, including yourself, accountable.

RESPONSIBILITIES

Responsibilities include, but are not limited to, the following.

Team Leadership (If applicable)

• Build the schedule for your team.
• Stagger days off to ensure full coverage.
• Add coverage when needed to support events or holiday weekends.
• Do not schedule overlapping vacations without approval, and request help when you need it.
• Confirm timecard accuracy and make any fixes prior to payroll.
• Adjust the transfer schedule when necessary.
• Set your team up for success.
• Keep communication open when changes need to be made.
• Hold a huddle each morning to make the plan for the day, prioritized by urgency.
• Check in weekly with your team to confirm tasks are complete and find out whether they need help.
• Keep everyone on task and keep the stock room clean and organized.
• Hold everyone accountable.
• Conduct seasonal performance reviews for your team.

Shipping

• Use ShipStation accurately to send any pending staff shipments.
• Make sure the correct emails are entered so tracking numbers reach both the client and the Sales Wrangler.
• Confirm the shipping address is accurate and verified.
• Use the proper insurance when necessary.
• Pay attention to when a signature is required.
• Ship items out on time, especially when the client has paid to expedite.

Transfers

• Ensure the accuracy of all incoming and outgoing transfers.
• Use the tablets to scan outgoing transfers and alert the Purchasing Director to any errors.
• Alert the sender to any errors on incoming transfers.
• Pull outgoing transfers in a timely manner.
• Pack items properly. For example:
• Jewelry packed in bubble packs, so chains do not tangle
• Buckles wrapped so they do not scratch
• Boxes not overloaded to the point that they are too heavy or could open in transit
• Paperwork included in every box - the transfer printed from Counterpoint, plus box contents if necessary
• Put all new stock and fill-ins in their appropriate places on the sales floor or in backstock.

Receiving & Retagging

• Receive product as needed.
• Check the shipment in and compare the invoice against the purchase order.
• Receive it in Counterpoint and send the paperwork to Payables.
• Tag and display the product.
• Retag product as needed.
• You will receive emails asking you to retag with updated retail or sale prices and, at times, new codes.
• Complete these with a sense of urgency.
• Highlight the sale price on tags.

Returns to Vendor

• Follow company protocol and procedures to process all returns to vendor (RTVs).
• Process stock returns through Counterpoint.
• Ensure customer returns have a receipt attached.
• Use the HRT website to fill out the information needed to send an item back for repair or credit.
• Photograph each item being sent out, using the tablet.
• Add the tracking number to the HRT website once the item has shipped.
• Complete RTVs daily. This keeps customer service at a high level and keeps our accounting accurate for damaged and credit-return items.

Stock Room & Facilities

• Lead weekly walk-throughs with management.
• Complete the 5 sq. ft. review of your stockroom organization - what can be improved, cleaned up, or restocked?
• List the items store managers feel need replenishing and email the list to the Purchasing Director.
• List the supplies you need from DV, and email Basalt.
• List the supplies that need to be ordered or purchased from the store.
• Handle building maintenance.
• Take proper action on any building maintenance issue, from AC repair to roof and bar leaks.
• Send quotes to managers for approval ahead of any repair.

Min/Max & Space Planning

• Update your min/max for product when needed.
• If new boots are coming in, you may need to update current stock so everything fits.
• If you are overflowing on an item relative to the stock and retail space available, make a change and alert the proper channels.
• Update the model stock file on Common for boot and hat space whenever quantities are added to or removed from the sales floor or stock room.

Inventory Counts

• Help lead your store through the twice-yearly full store inventory counts.
• Schedule your team.
• Prep the store in advance.
• Check for all missing tags.
• Clear pick boxes and wish lists as needed.
• Review hold shelves with the Wranglers and management.
• Ensure all pending RTVs have been processed.
• Work with your team on counting and reconciling.
• Run cycle counts.
• Work under the direction of the Inventory Analyst and the Purchasing Director to count prescheduled categories or vendors.
• Send all variances to the Purchasing Director for review prior to posting.

Negatives

• Review the negative report emailed to you by HRT every two days. Do not let these build up.
• Make the proper fixes, such as:
• Ringing up damaged items at $0
• Processing exchanges under customer profiles for incorrect items
• Ringing up at $0 for store use or return to vendor (RTV)
• Do not make inventory adjustments without approval.

Sales Floor Support

• Restock the sales floor on a regular basis.
• Run reports to make sure all boots are on display.
• Check boots regularly to see whether they need tags.
• Refill hat bands, apparel, gloves, home goods, and accessories so a full assortment is on display.
• Review pick boxes regularly - at least twice a month.

Communication

• Acknowledge and respond to emails.