Inside Sales Manager

About KELTEC Powering Reliability. Driving Performance. Building Careers. At KELTEC, we are more than a filtration company. We are a team of problem-solvers, innovators, and industry experts dedicated to helping our customers keep their operations running. Since 1982, KELTEC has designed, manufactured, and distributed high-quality filtration and component solutions that support critical industrial systems around the world. Our products serve compressed air, air treatment, hydraulics, refrigeration, gas, and vacuum applications, helping customers maximize uptime and reduce operating costs. Headquartered in Northeast Ohio, KELTEC has grown into a leading manufacturer with multiple fulfillment centers, manufacturing operations, and a global customer base. We combine OEM-equivalent quality, engineering expertise, and outstanding customer service to deliver reliable solutions that customers can trust. Position Summary Uptime Direct’s Inside Sales Representative is responsible for developing customer relationships, generating sales opportunities, and supporting revenue growth across KELTEC’s end-user sales business unit. As a primary point of contact for new and existing customers, this role partners with maintenance professionals, purchasing teams, plant managers, and business owners to understand their operational needs and recommend solutions that improve equipment reliability and simplify maintenance procurement. The Inside Sales Representative serves as a trusted advisor throughout the sales process by identifying customer challenges, preparing quotations, following up on opportunities, and introducing complementary products and services that create additional value for the customer. Duties and Responsibilities

• Customer Relationship Development
• Build professional relationships with maintenance managers, purchasing professionals, plant managers, engineers, and business owners.
• Develop a thorough understanding of each customer’s operation, maintenance practices, and purchasing needs.
• Identify opportunities to improve the customer experience and strengthen long-term relationships.
• Maintain regular communication with existing customers to encourage repeat business and increase customer engagement.
• Sales Development & Business Growth
• Respond promptly to inbound sales inquiries received through phone, email, and digital channels.
• Generate quotations and provide product recommendations based on customer requirements.
• Follow up on open quotations and sales opportunities to improve conversion rates.
• Conduct outbound prospecting and customer outreach to generate new business opportunities.
• Re-engage inactive customers and develop opportunities to restore customer relationships.
• Identify recurring purchasing opportunities and support long-term account growth. Achieve individual sales and activity objectives established by sales leadership.
• Cross-Portfolio Solution Selling
• Learn and maintain knowledge of Uptime Direct’s expanding portfolio of industrial maintenance products and solutions.
• Identify opportunities to introduce customers to additional products and services that support their operations.
• Recommend complementary products that improve equipment reliability, reduce downtime, and simplify purchasing.
• Collaborate with Account Managers when customer opportunities require strategic account development or technical sales support.
• Support the successful integration of future product lines and acquisitions into customer conversations.
• CRM & Customer Information Management
• Maintain accurate customer, contact, and opportunity information within the CRM system.
• Document customer interactions, sales activities, and follow-up commitments.
• Develop a comprehensive understanding of customer operations to support future sales opportunities.
• Maintain accurate pipeline information and sales activity records.
• Support reporting and sales performance initiatives as required.
• Team Collaboration & Continuous Improvement
• Partner closely with Account Managers, Customer Service, Marketing, and other departments to support commercial growth.
• Continuously expand knowledge of industrial equipment, filtration applications, and customer industries.
• Identify opportunities to improve sales processes, customer communications, and overall commercial effectiveness.
• Contribute to a collaborative, customer-focused sales culture.

Qualifications

• Bachelor’s degree in business, Sales, Marketing, Engineering Technology, Industrial Technology, or a related field preferred, or equivalent combination of education and experience.
• Two or more years of experience in inside sales, customer service, account management, industrial distribution, manufacturing, or a related commercial role preferred.
• Strong communication, relationship-building, and customer service skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Self-motivated with strong problem-solving abilities and a desire to learn.
• Proficiency with Microsoft Office applications and CRM or ERP systems.

Preferred Qualifications

• Experience in industrial distribution, manufacturing, MRO, filtration, fluid power, compressed air, or related technical industries.
• Experience supporting B2B customers and consultative sales processes.
• Mechanical aptitude or the ability to learn technical products and applications.
• Experience using CRM platforms to manage customer relationships and sales opportunities.
• Demonstrated ability to build customer relationships and achieve sales objectives.