TSC Consultant

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Typical Job Duties

• Develop and implement strategic plans to enhance service delivery processes, ensuring alignment with organizational goals and objectives.
• Conduct comprehensive assessments of current service delivery frameworks to identify areas for improvement and innovation.
• Collaborate with cross-functional teams to drive operational efficiencies and streamline workflows, leveraging data-driven insights.
• Lead the development and execution of training programs to upskill staff and improve service quality.
• Oversee the implementation of new technologies and tools to optimize service delivery and enhance customer satisfaction.
• Monitor key performance indicators (KPIs) and metrics to evaluate service delivery effectiveness and make data-informed decisions.
• Facilitate stakeholder communication and manage relationships to ensure alignment and support for service delivery initiatives.
• Develop and maintain service level agreements (SLAs) and service contracts, ensuring compliance and continuous improvement.

Technical Skills

• Working to advanced knowledge of recruitment and candidate assessment techniques
• Experience in customer service or support environments industry--temporary labor industry preferred
• Familiarity with using applicant tracking or recruitment systems
• Awareness of market rates with ability to follow prescribed guidelines for compensation decisions
• Understanding of time entry and expense tracking procedures
• Working knowledge of MS Office and internet usage
• Basic data entry and organizational abilities

Soft Skills

• Strong problem-solving and analytical skills to diagnose and resolve complex issues.
• Excellent communication skills to effectively collaborate with cross-functional teams.
• Ability to lead and mentor junior team members in best practices and process improvements.
• Strategic thinking to develop and implement service delivery strategies.
• Adaptability to manage multiple projects and priorities in a dynamic environment.

Work Experience (Minimum) 2+ years

An intermediate level professional role, which requires working knowledge and experience in own job discipline, continues to build knowledge of the company, processes and customers, performs a range of related assignments; uses prescribed guidelines or policies in analyzing situations, receives a moderate level of guidance and direction. May provide informal guidance to new team members. The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location.

$51,300.00 - $68,400.00

Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.