Technical Customer Service Representatives

Position: Customer Service Representative / Technical Support Specialist

Location: On-site, Worthington/Lewis Center area

Start Date: November 9th

Compensation: $19 per hour

Hours: Shifts between 7:00am-8:00pm

7:00am-3:30pm, 11:30am-8:00pm

8:00am-6:30pm & 9:30am-8:00pm (4-day work week)

Job Summary:

We are seeking dedicated Customer Service Representatives / Technical Support Specialists to join our team. In this on-site role, you will provide exceptional support to customers via telephone, email, and online chat regarding company products and services. The primary responsibilities include assisting customers with inquiries, troubleshooting mobile devices, and ensuring overall customer satisfaction.

Essential Duties and Responsibilities:

• Respond to customer inquiries through inbound phone calls, emails, or online chats, providing accurate and timely information on our products and services.
• Process and enter orders for new or additional products and services.
• Assist customers with questions related to their mobile devices and resolve technical issues as needed.
• Troubleshoot devices and assist with setup and provisioning, coordinating with service providers and technicians as necessary.
• Address customer complaints and inquiries, ensuring appropriate resolution or escalation to the appropriate specialist or department when required.
• Collaborate with service providers, IT Help Desks, MDM Administrators, and internal teams to uphold service and support standards.
• Prevent unauthorized up-selling by service providers by acting as an appropriate intermediary.
• Maintain precise customer accounts and detailed records of all interactions, including inquiries, complaints, and comments.
• Perform general data entry, administrative support, and clerical functions as needed.
• Complete additional related duties and assignments as required.

Minimum Qualifications, Knowledge, Skills, and Abilities:

• ATF Security Clearance with credit/background check required.
• High school diploma or equivalent.
• Minimum of six (6) months’ experience in a customer service role.
• Basic proficiency with computers and smartphones.
• Experience with wireless devices is preferred.
• Excellent written and verbal communication skills.

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