Support Technician I

Feeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly® team as a Support Technician I to work at a premier manufacturing client in Nicholasville, KY. We’re here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We’ll help you get where you want to be.

Salary/Pay Rate/Compensation: $23.00 per hour

Shift: 9am-5pm, Mon-Fri

Must be flexible for overtime, evenings, holidays, and weekends as necessary, required, on call support

Why you should apply to be Support Technician I:

• Competitive pay rate with opportunities for overtime.
• Be part of the largest deployment of in-store robotics in the world.
• Work with cutting-edge technology in a highly innovative environment.
• Gain experience supporting advanced robotics for a leading organization.
• Opportunities to collaborate with project management and engineering teams.

What’s a typical day as Support Technician I? You’ll be:

• Remotely monitoring and correcting robotic issues using proprietary cloud-based virtual reality remote control tools.
• Responding to customer calls, interacting with associates and management to resolve issues, and escalating to higher-level support as needed.
• Providing excellent customer service and support to field technicians servicing robots.
• Collaborating closely with project management and engineering to understand, develop, and execute application solutions.
• Multitasking with various programs, analyzing and solving technical problems in real time.
• Performing other related duties as assigned.

This job might be an outstanding fit if you:

• Have a high school diploma and at least one year of relevant experience, or an equivalent combination of education and experience.
• Hold an A+ certification (required).
• Are technically savvy with a strong understanding of Microsoft applications/utilities.
• Have experience with 3D and Virtual/Augmented Reality settings (gaming, simulation, etc.).
• Possess excellent verbal and written communication skills, with a customer-first attitude.
• Are analytical, innovative, and comfortable multitasking in a fast-paced environment.
• Can work both collaboratively and independently, and are willing to work overtime, evenings, holidays, weekends, and provide on-call support.
• Are physically able to use computers for extended periods and occasionally lift up to 50 lbs.

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry - even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Support Technician I today!

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