Sr Change Management Lead (Contract)
Company: Kelly Services
Contract Duration: 1 year
Location: Remote, but needs to be available to work primarily Central time hours
Role Mission
The Sr Change Management Lead, Marketing Transformation, provides expert change management support, with an emphasis on coordination (70%) and strategic planning (30%), to enable the successful adoption of Global Strategic Marketing (GSM) transformation initiatives. The focus is on the people side of change - encompassing new processes, ways of working, and operating model enhancements driven by marketing transformation.
This role will coordinate and execute change management activities, ensuring that GSM projects are delivered smoothly and stakeholders are engaged at every stage. Additionally, the role will contribute to the development of strategic change management plans, ensuring alignment with organizational goals.
Key Responsibilities
Coordination of Change Management Activities (70%)
- Change Planning & Execution: Coordinate and implement change management plans for 10+ GSM transformation initiatives, focusing on readiness, adoption, and effective implementation.
- Stakeholder Mapping & Engagement: Identify key stakeholder groups and levels of impact. Execute engagement plans and coordinate actions to drive adoption and mitigate risks.
- Impact Assessment: Gather, synthesize, and communicate findings on how initiatives affect teams, roles, and processes. Ensure actionable support tasks are managed and followed through.
- Readiness & Adoption Support: Assess and coordinate what teams and leaders require for successful change adoption, ensuring clear communication and support resources are in place.
- Leader Enablement & Communications: Provide leaders with concise messaging, talking points, and materials. Coordinate delivery of stakeholder communications, leader updates, FAQs, and supportive resources.
- Measurement, Listening & Feedback: Implement and manage practical measurement and feedback processes to track readiness and adoption, adjusting approaches based on input.
- Cross-Initiative Coordination: Maintain comprehensive awareness of related GSM and business programs to spot overlaps, dependencies, and risks, ensuring coordinated change delivery.
Change Management Strategy (30%)
- Strategic Planning: Contribute to the design and refinement of the GSM-wide change management strategy, ensuring integration with broader transformation goals.
- Adoption Risk Mitigation: Analyze and advise on risks, dependencies, stakeholder concerns, and clarify ambiguous elements to reinforce successful transformation.
- Capability Building: Support the establishment of measurable outcomes and training for change management practices, driving adoption across broader marketing programs.
What Success Looks Like
- Clear, practical change approaches embedded in all GSM initiatives.
- Stakeholders are well-informed, understand changes, and know how to act.
- Leaders are equipped and empowered to drive adoption.
- Change management outcomes are measured and reported (examples: embedded change plans by end of 2026, leader/team training by Q1 2027, broad adoption by Q3 2027, and training programs launched by Q4 2026).
- Teams have the clarity and support to adopt new ways of working.
- Change activities are well-coordinated, reducing confusion and maximizing adoption.
Ideal Candidate Profile
The successful candidate brings proven experience in coordinating large-scale change management efforts and demonstrates strong stakeholder acumen. They are adept at turning ambiguous requirements into structured plans, focusing on practical execution while contributing to overall change strategy.
Key Attributes
- Hands-on experience coordinating change or transformation initiatives in complex organizations.
- Skilled in stakeholder mapping, delivering impact assessments, and executing adoption support.
- Strong judgment in identifying and mitigating risks, dependencies, and uncertainties.
- Delivers straightforward, usable resources to enable leaders and teams.
- Experience building practical measures and agile feedback loops.
- Effective collaborator, able to connect the dots across programs and ensure a unified change experience.
Interested candidates:
If you are interested in making a meaningful impact on transformation initiatives and thrive in managing change across a dynamic organization, please apply with Kelly Services today.
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