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Senior Water/Wastewater Client Account Leader
Arcadis
Greensboro, NC · Cary, NC · Charlotte, NC
- $150,000 to $200,000 USD / year
…Greensboro, North Carolina team to lead municipal water/wastewater infrastructure projects while supporting continued growth across North…
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Sr. Design Project Manager - Large Projects
Arcadis
Dallas, TX · Miami, FL · FL · VA · DC · TX · Phoenix, AZ
Experience with design-build, EPC/EPCM, mission-critical, advanced technology, industrial, infrastructure, or other complex projects preferred.
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Full Stack Software Engineer
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The Full Stack Software Engineer will be responsible for designing, developing, and maintaining both frontend and backend software for our Robotics products. This role spans modern web…
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Join Our Team as an Automation and Controls Engineer – Innovate the Future of Manufacturing!
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Senior Data Technical Product Manager - Quantitative Sports
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Sr MS Engineer
General Datatech, LP
Dallas, TX
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Senior Systems Engineer
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PRN Stationary Engineer
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- $40 to $42 USD / hour
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Added 2 mins ago
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Facilities Mechanic
Aerotek
Silver Spring, MD
- $25 to $28 USD / hour
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Staff DevSecOps Engineer
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Remote, United States
With world-class collaborators like Palantir, Nvidia, HPE, and Oracle, we’re building intelligent infrastructure that enhances human capability and drives impact at the edge and across a…
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Structural Staff Engineer
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- $90,000 to $105,000 USD / year
…building types as well as structural and building sciences, infrastructure asset management, advanced robotics, and…
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Structural Project Engineer
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HI
- $105,000 to $140,000 USD / year
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Added 4 mins ago
Cloud Systems Engineer
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Albany, NY · Somerville, MA · Victor, NY · Town of Rockingham, VT · Brunswick, ME · Portsmouth, NH · Manchester, NH
Install, manage and maintain backup and DR infrastructure across Veeam and Zerto
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Town Engineer
Chapin
Chapin, SC
The Town of Chapin is seeking a licensed Professional Engineer to serve as Town Engineer for the Utilities Department. This position is the Town’s primary technical lead for water…
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Public Works Superintendent
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Work closely with the Town Engineer, Utilities Inspector/GIS staff, and contractors on capital projects, development-related work, and infrastructure coordination.
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Staff Fire Protection Engineer - Aviation & Federal (Minneapolis)
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Minneapolis/St Paul, MN
The Staff Fire Protection Engineer will perform the design work on multi-discipline projects and prepare comprehensive fire protection packages including fire suppression, fire alarm, smoke…
Added 7 mins ago
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AJAIA
Remote, United States
As a Senior AI Engineer at Ajaia, you will lead the technical build of AI systems across client engagements and internal products where speed, adaptability, and execution quality matter.
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Remote, United States
As an AI Engineer at Ajaia, you will build AI-enabled software across both client engagements and internal product initiatives where technical speed, adaptability, and execution quality…
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Systems Engineer III - Design
SmartTech Contracting LLC
Remote, United States
- $78,750 to $95,812.5 USD / year
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Added 8 mins ago
Senior Machine Learning Engineer
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Remote Postgres/Kubernetes DBA
Insight Global
Remote, United States
- From $62 USD / hour
Experience supporting databases in immutable infrastructure environments.
Added 9 mins ago
Network Engineer - Tier 1
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The Network Engineer shall collaboration with Senior Network Engineers to deliver hands-on execution capacity across multiple facilities. This role supports concurrent infrastructure…
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Security Engineer - Networking
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Added 11 mins ago
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Sr. AI/ML Engineer - Remote
UnitedHealth Group
Richardson, TX
- $120,100 to $214,500 USD / year
The Optum Health Technology team is seeking a Senior AI/ML Engineer with a solid data science background to build and scale cutting-edge AI-powered solutions that transform value-based care…

Kelly Services

Software Engineer – Production Support (Level 2/Level 3)

Atlanta, GA, United States

$60 - $65 · Contract

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Job details

Pay: $60 - $65
Job type: Contract
Posting language: English
Posted: Nov 5, 2026

Original job description

$60 - $65

Software Engineer – Production Support (Level 2/Level 3)

Employment Type: Contract

Industry: Healthcare Technology / Data Analytics

Work Authorization: Candidates must be U.S. citizens or lawful permanent residents (Green Card holders).

Job Description

Motion Recruitment is seeking an experienced Software Engineer – Production Support to join a leading healthcare technology and analytics organization. This position will support a growing Reliability Engineering team responsible for maintaining mission-critical production applications, resolving complex technical issues, and supporting new client implementations.

The ideal candidate will have a strong background in Java, Spring Boot, SQL, REST APIs, and Level 2/Level 3 production support , with the ability to troubleshoot across application, database, and infrastructure environments.

This role combines hands-on technical troubleshooting, application support, incident management, and client onboarding activities in a fast-paced, highly collaborative environment.

Key Responsibilities

Production Support & Incident Management

Provide Level 2 and Level 3 production support for business-critical enterprise applications.
Investigate, troubleshoot, and resolve complex production incidents across application, database, and infrastructure layers.
Analyze application logs, monitoring alerts, and system diagnostics to identify root causes and minimize service disruptions.
Collaborate with software engineering, database administration, and infrastructure teams to resolve escalated technical issues.
Monitor application health, system performance, and operational alerts to proactively identify potential issues.
Document incident resolutions, root cause analyses, troubleshooting procedures, and technical runbooks.
Participate in an on-call rotation to support critical production incidents outside regular business hours.

Client Implementation & Application Configuration

Support technical configuration and setup activities for new client implementations.
Partner with business operations, implementation, and client services teams to translate requirements into application configurations.
Perform data validation, application testing, and quality checks to ensure production readiness.
Troubleshoot configuration, integration, and data-related issues during client onboarding.
Provide technical support during production deployments, client go-lives, and post-implementation stabilization.

Engineering Collaboration & Continuous Improvement

Work closely with software development teams to investigate defects, troubleshoot application behavior, and coordinate fixes.
Identify recurring production issues and recommend improvements to application stability and support processes.
Communicate incident status, root cause findings, and resolution timelines to technical and business stakeholders.
Contribute to technical documentation, knowledge sharing, and operational process improvements.
Support continuous improvement initiatives focused on system reliability, performance, and operational efficiency.

Required Qualifications

Hands-on experience providing Level 2/Level 3 production support for enterprise applications.
Strong analytical, troubleshooting, and problem-solving skills across application, database, and infrastructure environments.
Experience with Java and Spring Framework/Spring Boot , including REST controllers, dependency injection, and application configuration.
Experience with JUnit for unit testing and Mockito for mocking.
Familiarity with REST APIs, JDBC, JPA/Hibernate, JSON, and HTTP fundamentals .
Working knowledge of SQL , including writing queries for troubleshooting, data investigation, and validation.
Experience using application logs, monitoring tools, and system diagnostics to investigate production issues.
Understanding of enterprise application architecture, integrations, and cross-component dependencies.
Basic understanding of Java concurrency and multithreading.
Strong written and verbal communication skills, including the ability to explain technical issues to business stakeholders.
Ability to work independently, prioritize critical incidents, and remain effective under pressure.

Preferred Qualifications

Experience with CI/CD pipelines and automated deployment processes.
Familiarity with Docker, containerized applications, or cloud platforms.
Experience supporting applications in healthcare technology, data analytics, or other data-intensive environments.
Experience with production release support, client onboarding, and application configuration.
Familiarity with incident management, root cause analysis, and production support best practices.

Additional Information

This position supports business-critical applications in a high-availability production environment. Candidates should be comfortable working collaboratively across engineering and operations teams, managing competing priorities, and participating in an on-call support rotation.

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

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More about this job

Skills

Recruitment
Oracle Java
Spring Boot
SQL
API development
Troubleshoot
Troubleshooting
Onboarding
Database administration
Statistical quality control
Technical support
Collaboration
Process improvement
Software development
Documentation
Problem solving
Spring Framework
JUnit
Unit testing
Oracle JDBC
Communication skills
Work independently
CI/CD
Docker
Data analysis
Root cause analysis

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