Service Support Specialist

Service Support Specialist

Location: Fully Onsite ] Indianapolis, IN 46256

Hourly Pay: $28.00

Schedule:

• Training: Mon–Fri, 8:00 AM–5:00 PM
• Regular Shift: 12:00 PM–9:00 PM (Includes some weekends and holidays)

About the Opportunity

Join our Operations team, providing critical support to customers and field personnel who depend on our diagnostics services 24/7. As a Business Support Specialist, you’ll play a key role in ensuring the smooth execution of business operations, case management, and customer service within a fast-paced call center environment.

Key Responsibilities

• Act as a primary point of contact for escalated issues, liaising with internal and external stakeholders to resolve complex process and procedure inquiries.
• Support front and back-office field operations, including case management, issue resolution, and research for field representatives.
• Develop, maintain, and organize documentation that supports business processes and standard operating procedures across multiple business units.
• Provide reporting support, monitor field rosters, and oversee assigned territories for effective operations.
• Utilize databases and spreadsheets to maintain program logistics and evaluate program effectiveness.
• Conduct quality control audits, identify best practices and non-compliance, and recommend or coordinate corrections.
• Serve as a resource for colleagues and partners, offering expertise on business programs and SOPs.
• Participate in special projects requiring business area expertise.
• Continuously seek opportunities to improve processes, soliciting feedback and implementing changes.

Requirements

• Associate’s degree with at least 1 year of relevant experience.
• Proven track record of solving complex problems efficiently.
• Strong understanding of business processes related to support functions.
• Excellent organization, planning, and multitasking abilities.
• Effective oral and written communication skills.
• Intermediate computer proficiency, including advanced functions in major software applications.

Preferred Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or Supply Chain.
• Experience with ERP systems, especially SAP.
• Salesforce experience.
• Advanced proficiency with Google Apps, Google Drive, and the full MS Office suite.
• High level of data entry accuracy and robust organizational skills.
• Positive, customer service-oriented attitude; empathetic and agile learner.

Why Join Us?

• Be part of a trusted and innovative leader in the diagnostics industry.
• Work in a collaborative, supportive atmosphere with opportunities to expand your professional skills.
• Make a meaningful impact by optimizing processes and supporting others on the path to the best patient outcomes.

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